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Clock guide off, and all TIMER recordings off

Help. I'm still trying to give Uverse benefit of doubt but remain so frustrated at many things.Called Uverse support, no resolution.Chatted Uverse support, no resolution.Used Troubleshooting/Resolve app on DVR, no resolution.Read every article on ATT.com I could find, no resolution. I have 2 clock p

Questions

 • U-verse TV Equipment

2.8K

3

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0

Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

 • Other Phones & Devices

631

1

0

Local stations - another question

Sometimes ALL the local stations show up on the station guide in the APP, including all the HD stations, but most of the time NONE of the local stations show up on the APP station guide. What causes them to appear and disappear?? I have not changed our U-VERSE service at all.

Questions

 • Watching U-verse TV

171

0

0

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Long term California customer of AT&T mobile and home bundle - account cancelled today - Ive had a COVID hardship

I was told CA was protected it would stay - turned off today Due to business shutdown during COVID I, like many were laid off of work. Found a few jobs off and on but Ive been drowning this whole pandemic. Lots of local and government assistance available and I have pending applications that wou

Questions

 • Wireless Account

95

3

0

Is it possible to apply the 12 month prepaid offer to existing prepaid service?

I'm already on the $50 8gb prepaid plan with autopay making it $40/month. I'd like to pay $300 for 12 months of the same service if possible, but I'm not seeing a way to do that. If I make a $300 payment on my account will that suffice?

Questions

 • Plans & Features

58

3

0

Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

Questions

 • Community lounge

33

1

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WIFIMANAGER SET UP

HOW TO ACCESS IT???

Questions

 • AT&T Internet Equipment

110

1

0

Replace my Motorola BGW210-700 Gateway with a third party router

I am interested in replacing/upgrading my gateway with a third party router to gain better wifi in my house. I chatted with ATT for 30 minutes yesterday and they said they would email me a guide to do this. Of course, the email never came. Does anyone have a good guide on how to do this. I am o

Questions

 • AT&T Fiber Equipment

3.7K

11

0

Inaccurate guide

I have noticed on a couple of occasions the information on the guide is not accurate. Just now according to the guide, "soundtracks" is playing on CNN, yet the show that is actually playing is "CNN Tonight with Don Lemon". Anyone else having this issue? Any advise?

Questions

 • Watching U-verse TV

299

3

0

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unlock iphone non customer

On the device unlock request form, if I click "NO" where it asks if I am a customer, the "next" button grays out. I have a clean IMEI phone that has been out of service for about two years ... it has a damaged screen. ATT doesn't work here in the boonies and I would like to unlock it, get it repaire

Questions

 • Phone & Device Upgrades

56

1

0

Software Update

How do I update my Samsung Galaxy S10+ with a baseband version G975USQU3CTB3 with Android 10 to Android 11 with One UI 3.0 and above?

Questions

 • Android

86

1

collections when i have not had att lety alone have an att account on my credit report as having an account

what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

Questions

 • AT&T Internet Account

219

3

0

Trouble with Uverse app for Android

My husband and I recently had Uverse TV and Internet installed at our house. We both installed the Uverse app on our Android phones (I have the Samsung Galaxy S3, he has an LG Optimus G). We were both able to install and sign in to the app, and we are able to see scheduled recordings and control the

Questions

 • Watching U-verse TV

761

1

0

0

CALLER ID (cell phone)

Hi, My cell phone caller ID name is incorrect. How can I go about changing it?Is this something I can change through my AT&T online account or do I need to contact customer service?Thank you!

Questions

 • Data & Messaging Features, Internet Tethering

44

1

0

How to Hide all SD Channels

I found a way to hide standard definition channels from the guide one by one, but it is tedius to setup. Any tips to hide all of the non HD channel lineup? Why does Uverse insist on displaying standard definition channels anyway, when I am paying for High Definition service?

Questions

 • Watching U-verse TV

6.3K

27

0

No Guide Info For 2 Days

I’ve had no Guide Info for days; Info Button has become useless. Have restarted the Gateway via the AT&T app without results. Must I restart everything manually to regain full service?

Questions

 • Watching U-verse TV

122

3

0

0

Disconnect / Cancel Internet DSL Account

I tried calling all the 1-800 numbers you provided and was transferred 6 times, waited on hold for 2 hours and today was on hold for an hour and STILL NOT resolve. ATT is giving me a hard time to cancel or disconnect my account. Trying this one, I HOPE THEY CALL OR RESPOND TO ME!

Questions

 • AT&T Internet Account

175

10

0

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