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DSL service cancelled, still receiving bills

I canceled my DSL service last month and paid my last bill. This month I am being billed again for the service. The customer service telephone number on the bill has a recording that says it is no longer in service. When I call 800 288 2020, using the menu system, putting in the account number, it s

Questions

68

1

0

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Why is my IMEI blocked?

My name is Vínicius and I'm from Brazil, I've never left my country. I've had my current cell phone (UMIDIGI A9 PRO) for at least 3 years and it's never had any problems but for a while I stopped receiving SMS out of nowhere and tried to fix it on my own and reset my cell phone. To my surprise it go

Questions

74

1

0

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Netgear Nighthawk M6 Pro

I just recently purchased a brand new Netgear Nighthawk M6 Pro, and I cannot connect anything to its hotspot other than my phone, I have tried multiple different devices from laptops to gaming consoles and nothing seems to work. The network name appears on other devices when scanning for wireless ne

Questions

704

1

0

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You’ve tried to enter your IMEI too many times. We can’t unlock this device.

Hello. I submitted and unlock request for an old iPhone 6 and received the following denial response. "You’ve tried to enter your IMEI too many times. We can’t unlock this device." I only entered the IMEI one time. Please advise. Thanks!

Questions

313

25

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Login help for 2 separate accounts

So I recently had a account with my ex fiancé and then I got my own account but it’s with first net now and it says I have 2 separate accounts but unable to link them to view my bill online

Questions

62

1

0

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Have all pay per use plans been discontinued?

As an expat living outside of the US for nearly 10 years, I've used and loved having AT&T PREPAID service. It easily allowed me to switch SIM cards and instantly have phone service when traveling back to the US. When aboard I would always keep my plan set to $2 per day (a pay per use plan). Thi

Questions

950

6

0

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I e dropped my flip phone and the screen flashes white then stops responding

I dropped my Tabasco flip phone (bought through metro by t mobile) earlier today and the putter and inner screens when white, and after shutting it down and turning it back on again it seemed to function fine for a few hours. However, now it will flash white when I try to move the cursor on the pho

Questions

66

4

0

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Unable to get to http://192.168.1.254/

Hi, I am unable to get to my router to change the settings. The IP address, http://192.168.1.254/ does not resolve. Please advise. Edward

Questions

365

4

0

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Not Working Transcribe Voicemail to Text

Several iPhones ago, my visual voicemail automatically transcribed to text without any in depth set-up activation needed on my end. Now, not only has this feature seemingly disappeared from my previous iPhone 11 and now my current iPhone 13 Pro, but I'm also not able to troubleshoot the issue. Any t

Questions

671

6

0

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Cannot activate prepaid service after purchase of $300 for 1 year plan

I recently ordered the AT&T prepaid $300 for 1 year promotion from the AT&T site on Monday, January 6th . I received my SIM card and my number port status from my prior carrier shows as confirmed. However, whenever I try to activate, I get a GA309: "We hit a snag" error. Because AT&T hasn't activa

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1.3K

1

0

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BYO Phone Features

Is it possible to use WiFi calling and call forwarding on an unlocked Motorola phone? If I try to forward a phone it says Network or SIM card error.

Questions

168

4

0

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Transferring a sim card from one phone to another removes the ability to use mobile data

Is this supposed to happen? I was just testing out a phone and wanted to try using mobile data on it, but when I tried to use mobile data it didn't work. Then when I transferred the sim back to its original phone I wasn't able to use data at all. Wifi was fine, it was just the mobile data that disap

Questions

850

15

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SIM NOT SUPPORTED FOR MY CONNECTED CAR ????????

i have a range rover 2021 when i purchased the car came with a simcard for connected car from att  after the trial data plan expired i did not renew or add more data to it  it got canceled  i still have the sim and it still in the sim slot of the car since then never taken out of

Questions

1K

6

0

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Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

I can't unlock my iPhone 6 (which is out of contract) because AT&T claim the IMEI number dosn't match a compatible device. This is the error message that I have been getting 3 times in a row:   "Your unlock request was denied because the IMEI number doesn’t match a device that’s compatible with the

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133.3K

162

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My at&t prepaid account disconnected today but I just added money this sunday

My at&t prepaid account disconnected today, but I just added money this Sunday, with text message showing succesfully paid. Now I cannot log in the account nor use the phone number. and I cannot call customer service bec I don't have another phone. Please help. 

Questions

14K

257

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Prepaid website not working

Have been trying to get online a pay my bills for 3 days now but the website won't work have tried multiple browsers and multiple different devices. tried using the app but all that does is send me to the website that don't work so can anyone tell me if it's user error or at&t is just trying to

Questions

3.1K

30

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Error: The system database is invalid. You may need to reset the device.

I am getting the following error: "The system database is invalid. You may need to reset the device." on my ARRIS BGW210-700. I am using IP passthrough to my own router within my home network. Just happened to notice this error when checking in on the device.

Questions

1.5K

5

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Another Prepaid Activation Error code:SSACT-558

Hello, Upon trying to activate my Moto G Stylus model# XT2043-4 with the text message link I received when I put the SIM in the phone, and also when using your online portal, I recieved the above error code. When I called to try to activate, the system just said I'm already activated. This

Questions

720

3

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Invalid SIM/No Sim Found

​I have a AT&T Motivate 2 phone that I bought in December and have had no issues with it until yesterday. It randomly popped up in the corner saying No SIM Card, so I restarted my phone and now it says Invalid SIM. I never take the phone out of its case, I don’t mess with the SIM so there’s no r

Questions

1.6K

2

0

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Emails deleted from inbox after 3 weeks automatically from Yahoo through At&t.

Yahoo through At&t is automatically sending inbox to trash on its own. Now I can only go back a couple weeks in my inbox, the rest has been deleted. I need assistance with server settings on At&t's side. How can I do this? Thank you

Questions

312

6

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