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Issue Editing DL Programs

Hi All! Is anyone else having issues editing  Digital Life program times? I've been looking forward to the summer and the longer daylight times. I have the energy and door package with DL and as the sun is setting later and later I have been wanting to change my programs to later on times for the li

Questions

 • Apps & Programs

329

1

0

0

AT&T Failed Me

My house was burglarized on Friday night while my house was armed.  I've been a local customer of AT&T Digital Life for 3 years now since we purchased our home.  I came home on Friday night with my child and unarmed my house like I always do.  That's when I realized I have been robbed.  I grabbed my

Questions

 • Other

509

2

0

0

Wireless high speed internet

I have wireless high speed internet thru at@t using ZTE mf923. Because this is wireless I am unable to connect to DL box and not able to use cameras or DL control pad. I am rural and do not have any other means of internet access.Seems to be a MAJOR limiting factor. Are there no hardware workarounds

Questions

 • Device Troubleshooting

343

1

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DL Camera Problem

Hello  My Camera or the app is no longer working. I am no longer able to get any program to run with the camera as a device.Once I  setup the program it stays paused and wont run. I also cant view the live feed from the mobile application or see any archive video. I contacted support and tried a num

Questions

 • Apps & Programs

282

1

0

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Thermostat Program

Is anyone else experiencing problems with their thermostat?  Using the weekday & weekend program shells, I have added multiple time points.  The problem is, the schedules do not activate automatically e.g. each Saturday, I have to log in and manually activate the weekend schedule.  Conversely, each

Questions

 • Apps & Programs

582

4

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All of my residential accounts are overcharged and misbilled, possibly fraud?

Hello, could a community manager/ATT manager that can take charge of some serious mistakes on my various residential accounts by contacting me through private message.  I am near deaf and have to do things this way.  Also, I need a way to email the AT&T account fraud department.   This involves a fo

Questions

 • AT&T Internet Account

110

1

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Remove security and just keep camera visibility and automation

Is there a cheaper package that just does this?

Questions

 • Troubleshoot

26

1

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How to connect my car?

How could I make it so that when my car hits my driveway that a program runs that would open the garage door, turn off the alarm, etc?  I have a tablet in my car with connectivty but I'm wondering if there could be some sort of sensor in my car that could trigger the event. Thoughts? Ryan

Questions

 • Other

684

2

0

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Activity log on ATT Digital Life

I am trying to look at my activity log to create a time frame for something.  I want to see what time someone accessed my home while we were away.  However, when I click on activity log it goes back 34 pages.  I need to go back farther.  When I click on oldest activity and update, it goes back to ou

Questions

 • Apps & Programs

2.4K

3

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Does adding equipment renew another 2 year contract?

I want to take advantage of the Smoke and Carbon Monoxide detector sale that's going on right now but I don't want to renew another 2 year contract in so doing. I currently have the Premium Securtiy and Automation. Can anyone please shed some light on this? Customer service says that it won't but th

Questions

 • Other

449

3

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LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

25

4

Critical device not operating (defective equipment) and the lack of customer service, support and prioritization

I am very disappointed with the Digital Life Service. Although the monthly fee includes full warranty service and replacement of defective equipment, I just experienced poor customer response when a critical device is not working. My home thermostat stopped working today (I have two in the hou

Questions

 • Other

30

10

0

Poor service in Houston and the greater Houston area.

   I find it really sad that in the fourth-largest US city we have the service we do. I live in Katy, TX just 15 miles West of Houston and I work in West Houston the Westchase park area. I cannot even get calls to go through half the time at either location and data is even worse. I just s

Questions

 • Network Coverage

56

4

DIGITAL LIFE NOTIFICATIONS BROKEN?

Noticed that yesterday it was all quite on the Digital Life notifications, and with most people camera notifications sorta come in regularly. I logged in at home (pc) to check the programs and settings and all was ok and it was recording. The logical thing was to delete and create new programs and t

Questions

 • Apps & Programs

753

7

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Honey Bee problem on box in backyard

I sent a message about honey bees making a home on At&T’s box in my backyard. I had service with them for years and closed my account due to the horrible service I received over and over. I reached out to let them know about the honey bees on their box that are dangerous to my children who play in m

Questions

 • U-verse TV Equipment

444

4

0

0

garage door automation package is not compatible

The tech said that the garage door protection package (tells when your garage door is left open) was not compatible. He was very unskilled, had to call and get someone else out to fix a lot of his mistakes, forgot to ask about the garage door thing. Why wouldn't it be compatible? I don't think he kn

Questions

 • Learn

17

1

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Android 3.1 Update

I received a replacement phone under warranty and would like to see if I could get the One UI 3.1 update. When I try to update the phone from 3.0, it keeps telling me my phone is up to date? Is there a way I can update the replacement phone by forcing an OTA update? Currently, I have a Galaxy Note 2

Questions

 • Device Features

33

8

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AT&T Digital Life Billing Fraud

Don't buy this alarm system. In my home for more than a year and still AT&T make me pay for more than a year and I want to cancel and they don't want to send me the cancel bill, I used to have it but I disconnected the same week and they refused to cancel the account and made me pay for a system tha

Questions

 • Billing & Payments

422

2

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0

Moving, now what do with all of my at&t equipment?

With all of my AT&T services, is it easier to cancel the services? My Digital Life, Uverse, Mico Cell, and also cell phone services...do I disconnect everything and bring it with me?

Questions

 • Other

1.1K

3

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Need a compatible smoke detector to add to my system

I just had my Digital Life system activated (installed by a prior owner) but the installer was unable to provide a smoke detector (which is listed as possible on external marketing material/reviews and is a big part of me keeping the system).   How can I source a compatible smoke detector to make my

Questions

 • Troubleshoot

30

1

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