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Problems with AT&T Consumer Device Unlock Portal

Hi there! I'm from Mexico, I have a question, last week, my father bought me a Nexus 6 with a sticker that says "Unlocked" from an AT&T store, but when I wanted to put my sim from a local carrier, the phone requests me a Pin code. I assumed that the phone was not unlocked. So I found that portal, an

Questions

 • Other Phones & Devices

1.5K

2

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I can't make an outgoing call from my Samsung grand Neo.

I can't make an outgoing call from my Samsung grand Neo. What should i do?

Questions

 • Samsung

893

3

0

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iPhone Device Unlock Error on Device Unlock Portal

Hello, I am not an AT&T subscriber. I am trying to unlock a former AT&T iPhone that was sold to me as being unlocked. For the past few weeks, using several combinations of PC's, browsers and network connections, I have received the following error on the Unlock Portal after putting in my IMEI, name,

Questions

 • Apple

241

1

0

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Unlock MiFi Liberate

Hoping someone can help me out here.. I have a Novatel MiFi Liberate (5792). I bought it about a year and half ago at full retail price and am trying to unlock it for an International trip. When I submit the unlock request, I receive the following message: We found no record of the IMEI Number you e

Questions

 • Other Phones & Devices

7.4K

10

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Powerline adapter password/default key (Cisco HPAV-100)

I'm trying to upgrade my powerline network in my home. The provided AT&T adapter is only 200mbps. (Model: SerComm IP532CG). I ran into trouble when setting up the new powerline adapters I bought. I did the reset process for all adapters but now one of the main adapters from AT&T can't be found on th

Questions

 • AT&T Internet Installation

807

0

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Need help in unlocking device

Howdy! i need some help to unlock my iPhone 5s.The phone belonged to my dad and it was used for communication between him and the co-workers and since they won't use it anymore i would like to unlock it. 🙂

Questions

 • Apple

256

2

0

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Moving to US, Can i use my same GSM Device ?

I am moving to US next month. I have a GSM Phone with Vodafone Sim Card. Will it work in US with any other GSM Service Provider like AT&T or I have to buy New Phone ? I have Nokia Lumia 520 and Xiaomi Mi 3.

Questions

 • Other Phones & Devices

333

1

0

0

ETF Paid Not Able to Request Device Unlock

In summary, a customer service rep for another carrier submitted a port request before I notified AT&T of my intent to cancel my contract. I later found out that the port request triggered an automatic cancellation of my account. After several frustrating phone calls, lots of confliciting informatio

Questions

 • Wireless Account

1.5K

21

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At&t devices physically installed but not paired with system

I don't have any third party devices I'm trying to add but I do have At&t devices that for some reason were not paired to the app from the start such as my two keypads, carbon monoxide detector, a couple of window sensors, and flood detector. When I go into the app and click on "Devices", I see

Questions

 • Device Troubleshooting

196

1

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NVG599, VPN and IBM's Quad 9 DNS

I received an AT&T Arris NVG599 (residential gateway) modem, router, wifi access point and now want to use a VPN as well as IBM's new DNS numbers, which IBM calls Quad 9. I find many posts for the NVG589 -- almost none on point for the 599. Zero post about Quad9. I've searched the 'net exten

Questions

 • AT&T Internet Features

305

1

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Slow Mobile Devices – Troubleshooting and Things to Know From AT&T

Troubleshoot Your Slow Mobile Device   Oh man, if you found this article we know it is not good! This means your device is not running like it should! There are a few reasons why your device is running slower than normal, freezing, or restarting. I cannot promise I can get your device back to

Questions

 • Other Phones & Devices

12.8K

2

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Why cant AT&T unlock my Galaxy Note 9

I have a Galaxy Note 9 which I got from a BOGO sale, I need to have this device unlocked because I'm leaving the country. I have 10 lines and I've spent 1,000's of dollars with AT&T. They said in order for me to unlock the device it has to be fully paid off. My question is, how can I pay off my devi

Questions

 • Android

190

1

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Buy your iPhones straight from Apple

I am so highly irritated by the lack of customer service this company provides. I purchased an iPhone XS on launch day and then decided to exchange it for the XS max the following week. I was told by two separate phone reps and an AT&T store manager that if I returned the device by mail, I wouldn’t

Questions

 • Apple

368

9

0

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Device Internet Priority help

I have the router NVG510 and i can't find anything that can give my device internet or bandwith priority...i have 6 devices that all use wifi and they are always in use but for small things i like to game but find the high ping and lag mae it hard...i just want to have the priority of the devices

Questions

 • AT&T Internet Equipment

739

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Could AT&T Give me Just 1 Reason Not To Leave? Loyalty?

I'm an existing post-paid customer paying $157.80 per month for two lines of service ($1,893.60 annually). 1 line with Data Unlimited for 4G LTE ($45.00) and the other with DataPro 3GB for Smartphone 4G LTE($30.00) data plans. Our peak usage since the first of the year has been 22.2 GB in

Questions

 • Wireless Billing

530

9

0

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No more attempts to unlock phone

I have used all my attempts in unlocking my phone what do I do now that i have no more attempts

Questions

 • Phones, Tablets & Devices

94

1

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IMEI id issue with 4g/LTE on the OnePlus 3

I am using Cricket which uses ATT but did alot of readin across the networks and it seems that its the was ATT is treating the IMEI number or device itself across the network.     I cant seem to get LTE working, when the BANDS are supported and there is 4g in my area threw Cricket.    Is it possible

Questions

 • Android

1.2K

6

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Device Unlock Site Down For Ages

I bought an HTC One M7 from Best Buy that was locked to the ATT network in January.  I'm currently on T-Mobile so I went through the hassle of unlocking the phone through the "Device Unlock Service Portal" and it wasn't as bad as I thought it was going to be and a couple of days later I had my unloc

Questions

 • Android

1.2K

5

0

0

Devices drop offline repeatedly

We have had a Digital Life system for approximately two years. During that time, we have had cameras, temperature/moisture detectors, and smoke detectors drop offline, some restored with the app, some deleted then unable to be detected or restored by the app (the app 'fix' often fails mid-stream, ma

Questions

 • Device Troubleshooting

424

1

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Trying to unlock a paid off device that is out of contract.

I have paid for my iPhone 7 Plus in full it is out of contract and paid off. After multiple trips to my local AT&T stores and hours of phone customer service and my own time wasted still no success. SOMEONE PLEASE HELP!!!

Questions

 • Apple

164

5

0

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