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Continued Billing Issues

I have patiently been waiting for a credit on an iphone XR since May 2019. I have had countless conversations (documented through text) with the store manager. At this same location throughout my time as a customer, I have purchased two Apple TVs, a home speaker, ATT Now service, and 2 apple watches

Questions

 • Wireless Billing

17

2

Sent trade in phone to wrong place!!

The package my phone came in came with a return label, so of course I mailed my trade in phone to that address. Then a week later, a return envelope shows up that tells me I should not have done that. I have not received my old device credit and need help immediately in resolving this issue. Thank y

Questions

 • Phone & Device Upgrades

13

2

0

Old phone was shut off, now saying there won't be a shipment until the end of next month!

I ordered a phone through ATT from a sales rep that was at Sam's Club. I was told I would get 10$ off my bills if I ported my old phone number and got a new phone through them. I paid $30 for this. First, I had an issue with porting the number, which took nearly a week to get fixed after calling 6 t

Questions

 • Wireless Account

19

4

0

FREE HBO Trouble

I just upgraded my wireless package that includes free HBO. But when the system checks my wireless number it shoots back that "We're Sorry, but your number isn't eligible".

Questions

 • Account Features

18

1

0

total problem

Jul 23. 2021, I visited AT&T store and new open home internet service. and i asked to install the modem myself, but it was impossible. And at 11 AM on the 26th , a technician came and worked for 2 hours, and he forced the place he wanted, but not the place i wanted, also i did not receive any do

Questions

 • AT&T Internet Account

12

1

0

Cellphone Signal problems in 30024

I recently switched to AT&T, and found out that reception in 30024-2716 has the worst reception i have ever seen. I use AT&T given cellphone devices and they are brand new. iPhone 11, Galaxy Note 10, Pixel 4 XL. Everytime we call AT&T they give us an excuse "your building materials may cause interfe

Questions

 • Network Coverage

34

1

0

@ATTHelp fiber speeds are very inconsistent and fiber fails entirely on a daily basis

@ATTHelp I have a screen grab of the many speed tests I have run on dslrpeports.com.I am paying for the ATT 1000/fiber plan. Often the router drops entirely and the speeds are often abysmal even right next to the router. I am a professor at Emory University and teaching online now which makes the di

Questions

 • AT&T Fiber Equipment

32

0

0

Have Not Received Credit for iPhone XS Max trade in

I returned my iPhone 10 XS Max using the label that came in the box with my iPhone 12 Pro MAX. I had chosen trade in for the promotion when I ordered the new phone on the order page for the new phone. The phone was sent back to ATT and I still have not gotten my credit. If the phone is lost, ATT sho

Questions

 • Apple

24

2

0

[Request ID: ##443467##]: [ATT Support] Used Wrong shipping materials

I upgraded both of my lines with ATT trade-in program. Since instructions were not clear, I sent both of my phones to same package(s) in which I got my new phones. (2 separate packages for each phone). I have been calling various lines but no luck on tracking of those 2 packages. I have shared the b

Questions

 • Phone & Device Upgrades

39

2

0

COMPLAINT UNSATISFACTORY SERVICE SUPPORT SALES & MORE Im done with AT&T I'M GOING BACK TO SPRINT!

From day one I've had issues both online and offline , with staff, stores , support, everyone and anyone really, no one ever gives me a straight anwser on anything, all of a sudden I can make in app order Google play purchases via bill my at&t account called support they were no help they said t

Questions

 • Wireless Account

852

12

0

0

Not receiving credits, traded-in iPhone/ ported # to get $700 off... feel like AT&T has simply stolen my old phone

My wife joined our family plan back in January by porting her number over from Verizon and turning in her iPhone 7 to get the advertised $700 off a new iPhone 11 Pro. It has now been over 3 months and we have yet to see any credits on our account for this. I have tried talking with customer service

Questions

 • Wireless Billing

11

0

0

Need a check reissued

[EDITED per Community Guidelines - removed personal information]

Questions

 • AT&T Phone Account

17

3

0

Cable Modem Wifi

I spilled my tea on my modem, we dried it and connected again and the lights lit up with lots of colors, then turned off, then the power went green and now it’s in red. We called tech support and the only solution they provided us is to wait 2 days without internet, because we can’t use another mode

Questions

 • AT&T Internet Equipment

11

1

returned phone not refunded

I sent back the purchased iphone 11 in early December last yeat, within the 14-day return limit. On my tracking record, it shows that after 2-month traveling, the phone finally delivered to the Return Center in late Jan. However, so far, no refund. I called the customer service multiple times. And I

Questions

 • Apple

15

3

0

Two brand new S20 Ultra has Advanced Messaging turned on but it stopped functioning on August 4th.

I just chatted with AT&T for this issue with our brand new S20 Ultra phones. We purchased the phones on 7/29 from an AT&T store.  The Advanced Messaging worked for literally two weeks and then, although turned on, stopped working.  The chat is no longer showing delivered, or read,

Questions

 • Samsung

45

6

0

Billing issue

Ongoing billing issue with ATT wireless account. 4 phones on account, traded in 4 phones and purchased 4 new ones.  Billing has not been correct since trade in and purchase 6 months ago.  Multiple conversations, and hours of time, all ending with it will be corrected on your next bill. &n

Questions

 • Wireless Billing

29

4

0

Line interrupted with $0.00 Balance

I currently have a zero owed balance on my bill statement but my line was completely disconnected as of 12am this morning. Auto pay processed the regular $121.36 payment I still have plenty of money on my account I’ve been on and off the phone on hold with ATT and haven’t gotten through to resolve t

Questions

 • Apple

16

1

0

I bought a iPhone 6s unlock !

I bought an iPhone 6s the customer service said me it is an unlock you can use it everywhere. However, I came to Turkey and I tried to change my carrier but I couldn't do that. It is not unlocked but I paid to unlock price. Can someone help me?

Questions

 • Apple

13

1

0

Terrible Technical Support Service

This is long, but I need to explain how awful this customer service experience has been... incompetence and mismanagement throughout. In case it matters, this complaint is related to ticket # L20439912 Please review the following: My network connectivity on WiFi has been intermittent since Friday

Questions

 • AT&T Internet Account

53

1

0

My $100+ balance has been wiped out!

I was a few hours late adding to my balace to keep my account active - haven't been able to use the balance for several months - and AT&T had reset the account balance at $0. Unbelievable! I'm not in the USA so can't visit or call them, I've waited over an hour for a response on the FB chat. Ca

Questions

 • Account & Usage

23

1

0

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