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Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

 • Network Coverage

96

1

0

Bally Sports Southeast programming in Nashville

Why isn't Bally Sports Southeast and specifically the Cincinnati Reds games, on AT&T U-verse U-300 in Nashville (zip code 37221)? Comcast has these games and this channel here.  There is programming on that channel (1729 or 729), but it is NOT what is on BSSE.  Please explain this and

Questions

 • Watching U-verse TV

870

24

0

Bill processed but still showing pending???

I paid my bill today & got the email saying "we received your payment & it would be credited to my account" but when i look at my bank statement it says "pending" been over 3 hours now..is my bill paid?

Questions

 • Wireless Billing

175

0

0

Charged for returned equipment and no one is helping!!!!!

Ordered a Apple Watch 6 on 1/14/2021 online with a ATT representative . Received it 1/16/2021. Returned it on 1/22/21 with the shipping label provided by ATT (tracking number 9202390100721444111243) . Att received the watch 2/6/21 per the confirmation email with RMA #607383058. Att charged me for f

Questions

 • Wireless Billing

370

8

0

I was just given a Verizon Tablet and need to convert to AT&T

I just got a Verizon (Android System) Tablet given to me, but I need to figure out how to convert it to an AT&T Tablet (AT&T is who my contract for my Note 20 Ultra Phone is through). Could anyone tell me how to accomplish This? Thank you in advance, and have a Blessed Day!

Questions

 • Other Phones & Devices

2.2K

3

0

Xbox Latency

I am experiencing latency issues with my Xbox one while using a wired connection as well as being the only device on the network. My latency sits at 70-77 and I would like it to be at least 30 for gaming. I have tried running a channel scan and reassigned channels however, I am still experiencing th

Questions

 • AT&T Internet Features

87

2

0

"It can wait" is your whole (Edited per community guidelines)ty corporate motto. I waited an eternity in the vain hope that I might be able to speak to a live human.

Not only was I not enter the program, for some asinine reason your stupid company changed my password. After that I waited on hold forever, never once speaking to an actual human, until finally your (Edited per community guidelines) support staff hung up on me. A COMPLETE AND TOTAL WASTE OF TIME AND

Questions

 • Account Features

27

1

0

Reimbursement for multiple payments for prepaid service.

I've made numerous payments for my prepaid service beginning the month of March as detailed below I've also spoken to a few AT&T employees who also switched my prepaid service plan around accordingly they claimed, however I have yet to receive my reimbursement for the multiple payments for my pr

Questions

 • Wireless Billing

34

2

0

Fiber in my area

Hello, I am writing to you with a heavy heart I think this will be my last week with att, i remember switching to att after comcast was constantly giving me bad service and let me say this when i switched the internet was amazing but that was 4 years ago now my internet is subpar for the price i am

Questions

 • AT&T Fiber Installation

75

1

0

Asurion Is COLDBLOODED

Please see my earlier post regarding Asurion in their refusal to honor the contract. Please see billing statement for what I’m paying on a recurring basis. They just keep leading me on to keep paying the premiums. When are you gonna step in and help your customer?  I know it’s not your charge but yo

Questions

 • Phone & Device Upgrades

61

3

0

Unlock problems

my wife and I just recently bought S20 Ultra phones and have an installment plan for them. Our old phones(Both S8) were paid off last year. I have tried to unlock my old S8 for my mother to use on another carrier and it keeps saying my phone isn't eligible because I haven't paid it off. What do I ne

Questions

 • Samsung

50

1

0

ATT Netgear 770S

I have a unlocked ATT Netgear 770S how do you turn roaming on my ISP has free roaming and told me to turn it on. I don't know how to turn roaming on can someone help me that does know how.

Questions

 • Other Phones & Devices

55

1

0

Closed

Apple Watch

Assuming an apple watch can only be addressed by an iPhone by at&t vs. All other smart watches how does this work exactly.

Questions

 • Wireless Billing

176

11

0

Closed

Available internet speed on the south side of Chicago

I live on the 9600 block of Peoria St. Why is the fastest internet speed available in my area is 5 mbps at 45 dollars a month. This is a rip-off to be charging people 45 dollars a month for early 1990 internet speed. When other areas have fiber for the same cost. I am so disappointed in AT&T.

Questions

 • AT&T Internet Plans

83

6

Transfer and billing

An AT&T customer has asked us to transfer billing responsibility to you for one or more wireless numbers. If you accept this transfer you're responsible for all financial and contractual obligations for the number(s) you accept. This includes, but isn't limited to, all service contacts for th

Questions

 • Wireless Billing

41

4

A Year of Incorrect Air Dates for Multiple TV Series

For several months now (almost a year), Uverse TV is listing incorrect "Original Air Dates" on a multitude of tv shows. Also on a multitude of channels. My DVR is recording reruns because the people working on the Uverse TV schedule has no clue how to install the correct "Original Air Date(s)" and c

Questions

 • Watching U-verse TV

87

1

0

Awful billing practice

I am so disappointed over the integrity and empathy of AT&T. I ordered a new Apple Watch January 2019. Been paying my bill and been up to date with everything. We are in January 2021. Never had any issues with ATT love the service and I thought hey I should get internet service with them as well

Questions

 • Wireless Billing

48

1

0

Misleading sales agent

At the time of my purchase this target technician neglected to tell me that this was a contract plan. I need the money owed removed immediately. G. Miller (Edited as per community guidelines)

Questions

 • AT&T Phone Account

41

2

0

Horrific experience I have spent hours and hours on the phone with AT&T. I'm seriously beside myself.

I recently had decided to switch over to AT&T porting my number That I've had for years. Long story short AT&T did not abide by their own terms and conditions. They were not supposed to port my number out until I received their device. Here I am a week later absolutely no phone absolutely no

Questions

 • Wireless Billing

60

2

0

why does UVerse keep pausing

MY UVERSE RECIEVER KEEPS PAUSING. AT&T (Edited per community guidelines)

Questions

 • U-verse TV Equipment

52

1

0

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