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GoPhone Expiration && Cancelation

Hi, I live in Brazil and come to US a few times a year, because of my work. Everytime I come I have to buy a new sim and activate a new gophone $45 plan, to get the 3Gb data allowance; Most of the times, I stay one week or less, and I only buy that plan because the international roaming charges for

Questions

 • More AT&T PREPAID Discussions

200

5

0

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Cancel service

I signed up about year from last August.  In August my rate doubled, so I called to see if if I could get it reduced.  They reduced it 30 bucks or so but of course, extended my contract for another year.  Now I am having trouble with getting email from my own domains on my ATT network.  It works fin

Questions

 • U-verse TV Account

656

3

0

0

New Service Scams

If you are here to help, tell me this, how do we get copies of our sales calls? I've called 4 times into customer services this evening and still at the same place I started. Nowhere. I recently moved and signed up for new Uverse services as well as switching over my wireless to ATT. I did not expec

Questions

 • Wireless Billing

350

5

0

0

Pre-ordered Phone sucessfully cancelled, but order is showing as "In Progress"

Ok so I pre-ordered the new Galaxy S10+ in a certain color. After seeing that color on display in a company store, I decided to change my mind. After talking with ATT on the phone, I was informed that all I would need to do is press the cancel button, wait about an hour, and then I would be able to

Questions

 • Phone & Device Upgrades

314

1

0

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absolutely disgusting customer service

I have reached out to the 800-331-0500 phone number that is required to cancel cellular service for an apple watch. I spoke to a gentleman Nick who appeared helpful by informing me that I only activated the the service less than a week ago so I would entitled to cancel without penalty. He referred m

Questions

 • Wireless Account

151

2

0

0

Customer Service Suggestion

ATT customer for 10 years....used to love it and was an extremely satisfied customer. Seems like no one has the same training as the next person, no two people provide same information, solution suggestions are few and far between, and contact information is even challenging to access. I'm using thi

Questions

 • U-verse TV Account

254

4

0

0

I was charged/billed for months after cancelling my service.

I went into an AT&T location on August 2017 to terminate my service with AT&T. I asked the service representative to bill me for any fees and remaining balance I had at the time and to cancel service. The representative billed me and I paid and he said that was all I needed to do. I should not have

Questions

 • Wireless Billing

163

0

0

0

How Do I Cancel My GoPhone Account?

Hi, I no longer need my GoPhone, how do I cancel and deactivate my account to ensure that I don't get billed any more? Thanks, Jessica

Questions

 • More AT&T PREPAID Discussions

7.1K

5

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0

Accepted Solution

Official Solution

Does cancelling my prepaid Autopay mean my service is cancelled?

I have been in the US for a year so using a ATT prepaid service, paying monthly with autopay. I am returning to the UK this month so need my phone plan to be cancelled. I have cancelled autopay on my account, does this mean that my plan will end next month or do I need to take any more action? Thank

Questions

 • Account & Usage

3.3K

1

0

0

Accepted Solution

Official Solution

Can I stop my auto-pay plan if i don't remember my phone number?

Hi,I'm out of the country now and didn't cancel my AT&T auto-pay plan before I left. I know it sounds ridiculous but i really don't remember my AT&T number since i bought the number just for temporary use. Now it gives me trouble that it charges me every month and I don't know how to cancel it. I co

Questions

 • Plans & Features

451

1

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