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Having Trouble Transferring Billing Responsibility

My phone bill has been under my dad's name. I recently decided to make it my own. I got the link to accept the transfer, but when I put my phone number under "number you want to take ownership of" it won't let me keep it under the existing account. It will when I clicked for "new account" but I don'

Questions

 • Wireless Account

188

2

0

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I was given misleading information in a BJS store.

I was in a local BJS store on November 6, 2020. I was approached by a representative from Smart Circle Retail. They asked me who was my current carrier and how much was I paying. So I said about 351.00 and still paying on 4 phones. The person said if you switch to AT&T you can save money. And I

Questions

 • Wireless Billing

290

5

0

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Official Solution

Question on line fee and access fee

Hi! Can someone please explain to me the difference between 1) AT&T Unlimited &More(SM) One Line and 2) Access for iPhone 4G LTE w/VVM Are they both necessary? What's the difference?

Questions

 • Wireless Billing

399

3

0

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Promotion not being applied to my bill

I added a line to my account that already had two lines. With the new line, I used the promotion to pay only $5/month on my iphone XR and to get my activation fee waived. Neither of these promotions have been applied to my bill. I will not pay the activation fee nor pay over $5/month for this phone

Questions

 • Wireless Billing

426

6

0

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Out of US how do I recharge my prepaid?

I am in my home country. my prepaid number doesn't work here. I cannot create an At&T account  from my home country as the temporary password is being texted to my phone number which doesn't work in my home country. I need to keep my number activated. if i dont acitivate within 10 days I w

Questions

 • Account & Usage

88

5

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Next month's bill and changes to plan

How do I see my up coming bills and changes I've made to my plan?

Questions

 • Wireless Billing

38

1

0

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Discount for using your own router?

I know the new Fiber setups come with a single modem/router but hypothetically if I had my own modem/router that was up to par with the needs for the fiber line, would I be able to receive a lesser price? The price for the equipment is included in the price so I would assume at the very least a $10

Questions

 • AT&T Fiber Equipment

194

2

0

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How do I bring over my old phone number?

What is the process so that I may bring my old number with me from my old carrier?

Questions

 • More AT&T PREPAID Discussions

42

2

0

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Payment arrangement modification

i was promised a modification on a payment arrangements now they are saying they cant do it

Questions

 • Wireless Billing

2.2K

3

0

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Will AT&T match WingAlpha price and family plan?

I am looking at taking my family plan to WingAlpha - they offer an unlimited data plan with 15gb hotspot each month for $50 per user. Is ATT able to match this? If not, we will switch.

Questions

 • Wireless Account

92

1

0

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Covid job loss

What are my options since I’ve lost work due to COVID 19?

Questions

 • Wireless Billing

122

3

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How to suspend my plans

So I'm an international student who's currently back in my home country due to the pandemic. I'm wondering if there's any way that I can suspend the payment for 5 months or so before I know when exactly I would be able to return back to states? Also it is kind of hard for me to make phone calls to

Questions

 • Plans & Features

214

2

0

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Traded in iPhone 8 Plus before paying it off

I have a billing question. I recently traded in my iPhone 8 Plus to get the new iPhone XS, however I still have payments remaining on the iPhone that I traded in, as I bought the iPhone 8 Plus through AT&T during a BOGO promotion. The iPhone XS I purchased is unlocked and I bought it from the Apple

Questions

 • Other Phones & Devices

326

1

0

0

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What does a charge for "support" mean?

I get charged an extra $15 every month for "support" but I have no idea what that is and I can't figure out how to tak to a real person at att.

Questions

 • AT&T Internet Account

47

0

0

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Wifi texting and calling

Will calls and text made over wifi with cellular service off show up on my bill or call/text log?

Questions

 • Wireless Account

37

1

0

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Update payment method, will Auto payment takes the payment or I need to process manually ?

Hi there, I am currently on my cycle, based on a postpaid service, my due date is on the 9th of this month, (Otcober 2021) I have updated my payment method from checking account to credit card. my question is. Will the payment that is schedulled to be taken on the 7th slides off and I need to make i

Questions

 • Wireless Billing

4.9K

2

0

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Can you email or send me a statement from Sept 2019 to Feb 2020?

I need to guys e mail me or send me my statement out going calls ang in going calls start to September 2019 to Feb. 20/20

Questions

 • AT&T Phone Account

67

1

0

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How can I change the email associated with my IMO discount?

At first I was just trying to get the email changed from my personal to my work email, so that I could be verified. I’ve been emailing you guys for 6 months trying to get my discount even processed. I’ve never been reached out to not once, and all because my manager misinformed me. Is there a help

Questions

 • Wireless Billing

317

1

0

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Closed

We were suspended, but were told we had till 6/30 because of Covid 19

We were suspended, but we were told we had till 6/30 because of Covid 19. This is our only phone and we have children at home. Can we get help

Questions

 • Wireless Account

99

2

0

Accepted Solution

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AT&T Unlimited Plus Prepaid for iPhone 12?

Currently leaving a former family plan to open a new line for myself when my iPhone 12 comes in next week. I have been looking at various carriers, with AT&T striking my eye the most. For $50 on AutoPay though, it seems a little too good to be true. What is the priority high speed data cap? Is 5

Questions

 • Plans & Features

319

1

0

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