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I am paying more money for internet than I agreed to, and every representative I talk to gives me a different answer

Let me preface this story, I got the AT&T 300 Mbps internet plan for my new apartment. The rate I was promised was somewhere around $60/mo. to have the internet with a data cap at 300 Gb, but I was told I would get the $10 monthly equipment fee waived. Well they had not waived the equipment fee, so

Questions

 • AT&T Internet Plans

34

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Export to PDF function is not working

web page displays System Error We seem to be experiencing system issues. Please try again later. This has been going on for weeks

Questions

 • Account & Usage

19

3

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

25

4

How do I get some help!?!?

I've been asking for help with a billing issue for 75 days now (since 29OCT19). I've called, i've chatted, and i've given up hope of ever finding a decent person at AT&T. Is there any way to get a hold of any office other than the call centers?!?!

Questions

 • Wireless Billing

99

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0

What is going on with the new authentication requirements?

Yesterday my att mailbox suddenly stopped working on all of my devices. I spent several hours today attempting to fix it. Eventually I got it working by creating a new secure key, but I'm still scratching my head over what exactly happened, if it will happen again, if making a secure key was the "pr

Questions

 • AT&T Internet Email & Security

10

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ATT website access data and lagging pages issues

I cannot use your website because it lags on each and every change sometimes for so long I am required to login again. If I do get in it always says information not available under my data tabs. If i click on my tab it says oops technical hiccup on our end if it continues call for assistance..When I

Questions

 • Online Account Access

57

2

0

CAN'T VIEW AT&T WIRELESS BILL

Why am I not able to access my AT&T wireless bill at all?? Each time I click billing to view my statement, I get redirected to the AT&T TV lander page. This is a very serious issue as I'm not able to view my bill. I'm very upset with the website and hope there is a fix soon for it or else I

Questions

 • Wireless Billing

23

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AT&T Trade in scam/ fraudulent practice

This is to bring to attention that i have had bad and pathetic service and potential fraud with AT&T trade in program. 1. My trade in device has been sent to AT&T on the address son shipping label but AT&T continues to deny having received the phone. i have initiated BBB consumer comp

Questions

 • Phone & Device Upgrades

23

8

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Stop or cancel the auto pay

Hi, i need help.I was using AT&T sim card, and using Auto Pay in the United States. I came back to Korea due to the COVID-19, and I tried to stop the Auto pay, but I couldn't get the 4 digit number required for login by text message, so I couldn't cancel it. I can't get message or call on the cellp

Questions

 • More AT&T PREPAID Discussions

19

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CALLER ID (cell phone)

Hi, My cell phone caller ID name is incorrect. How can I go about changing it?Is this something I can change through my AT&T online account or do I need to contact customer service?Thank you!

Questions

 • Data & Messaging Features, Internet Tethering

22

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Email syncing and sub accounts

When I try to fix email settings in my Windows10 Mail program for different sbcglobal.net (sub)accounts, I get sent to Yahoo where I enter email address which sends me to ATT where I enter email and password, which sends me to Set Personal Password (not change password). I enter the same password an

Questions

 • AT&T Internet Email & Security

33

5

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LOCKED OUT OF MY ACCOUNT AND I THINK IT'S BEEN HACKED!!!!!!

I have been using the same Yahoo email address for many years, probably at least 13 years. I tried to login and the account said that I was entering the wrong password. I have never changed my password.  When I try to see why I cannot login, it keeps sending me to the ATT site where I get lost in lo

Questions

 • AT&T Internet Email & Security

495

5

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Switch wireless plan to a ipad plan

Can I keep my original number if I switch the account to a ipad?

Questions

 • Other Phones & Devices

6

1

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just a heads up

I have an internet-based office number. this past week we've gotten several phone calls from a collection agency named "sunshine".  I actually spoke with the lady this morning.  She wanted me to verify my mailing address and the last four of my social.  I said no.  what is this

Questions

 • Wireless Billing

34

5

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Help fixing billing address

We have moved into a new neighborhood last month, and we got AT&T fiber. I checked my profile address because I haven't been getting my bill in the mail. My billing address is all correct except the city is wrong. When I try to change it, I get an error (Be sure to enter the correct street name or P

Questions

 • AT&T Internet Account

36

3

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AT&T Best Buy workers fall short on free iphone 11 mobile plan.

Hello.. My name is Dustin from the Southeast Texas area. In Feb. of 2020, I went to Best Buy and added a second phone line under my existing account.  Best Buy offered us the "free iPhone 11 64gb" promotion through AT&T which after paying the first three months of the phone's bill would th

Questions

 • Wireless Billing

14

2

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(Edited per community guidelines) Lawsuit

I'm very seriously considering filing a (Edited per community guidelines) against ATT for this. ATT 100% does not care that their subscribers cannot access HBOMax. They want us all to feel like the issue is on "our end" for not being able to access HBOMax. I'm a tech consultant for UI (user interfac

Questions

 • HBO Max-only users

55

2

Wireless Usage

I have been unable to view my text message and phone log details in over a week. I keep receiving an error message that says refresh the page and nothing has worked not even opening new browsers.

Questions

 • Online Account Access

18

1

0

Advanced Messaging stopped working after two weeks of purchase!

Two brand new S20 Ultra has Advanced Messaging turned on but it stopped functioning on August 4th. I just chatted with AT&T for this issue with our brand new S20 Ultra phones. We purchased the phones on 7/29 from an AT&T store.  The Advanced Messaging worked for literally two weeks

Questions

 • Samsung

18

2

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Email account Hacked/Unknown email added as primary and changed my primary to a sub account - Now I can't access or reset password

I tried to log in to my email account that I have had for 23 years now. It wouldn't accept my challenge question answers when I tried to recovery my password and then told me it wasn't recognizing my user id.  I received the email for my user id and it shows an unknown email address not at all

Questions

 • AT&T Internet Email & Security

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