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Unlimited Choice vs Unlimited Plus

I was just chatting with AT&T and the rep was telling me that I can downgrade to Unlimited Choice from Plus and the difference would just be the 10GB tethering. I was telling her that if I change to Choice, my speed will max out at 3mbps per the website. She then stated that it's only on 4G and I sh

Questions

 • Wireless Billing

891

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AT&T Fiber for Alaskans

AT&T Fiber should come to Alaska and steal GCI & ACS customers. I'm tired of being limited to 10mb service while paying $120/mo. Bring in fiber and let's get those lower 48 prices & services going, it's 2020 and digital streaming is the modern way of entertainment.

Questions

 • AT&T Fiber Installation

17

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My Bill is Incorrect and I'm Tired of AT&T

My bill is incorrect. I never wanted unlimited. I was told last time I asked to lower my bill that the only thing that could be done is an upgrade to unlimited at no extra cost. I have the transcripts to prove it. I am only 1 person, age 25, and I'm having to work from home now. Before I was only us

Questions

 • AT&T Internet Plans

18

1

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IMO Discount on Unlimited Extra?

I have the old Unlimited Plus plan and was curious about upgrading and wondered which of the 3 plans count towards the IMO discount 1. Unlimited Elite2. Unlimited Extra3. Unlimited Starter

Questions

 • Wireless Account

28

2

FIBER INTERNET

I have been told that a ATT fiber runs VERY close to our property but we cannot access it? There are several new homes on our road that would attach if it become available. PLEASE RUN THE FIBER NEAR THESE HOMES AND WE WILL CONNECT TO IT!!!!

Questions

 • AT&T Fiber Installation

53

3

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Personal hotspot not on unlimited data plan

YThis is problem and answer: I had 30 Gb plan. Had a lot of rollover data. Reduced to 10gb, within a week rewalized I needed more. Called att to go back to original plan. Was told unlimited would be $24 less than original plan. Was not told I could not use hotspot on this unlimited plan. I am a full

Questions

 • Data & Messaging Features, Internet Tethering

409

1

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Unlimited Data and Tethering

I know tethering has not been allowed on unlimited data plans but my Galaxy S7 just got an update and now tethering is working where before it would say it wasn't enabled on my plan. Does anyone know if there has been a change to the terms that allows it now? I couldn't find any mention of it search

Questions

 • Data & Messaging Features, Internet Tethering

314

3

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If you don't have a smartphone, why pay more?

I recently upgraded my service to the AT&T unlimited elite plan to have 5G access. One of my phones on this family plan is a flip phone, not a smart phone. Why does that phone "basic phone" still cost as much per month as my smart phones. I thought it was only supposed to be a $20 monthly charge?

Questions

 • Wireless Billing

85

2

0

It's only a $15 discount now: Unlimited Plus save on DIRECTV or DIRECTV NOW. Choice gets DTV Now.

https://www.att.com/plans/unlimited-data-plans.html You still get the HBO too.  Sign up here for the free HBO at http://att.com/unlimitedplus    

Questions

 • Wireless Billing

8.4K

12

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Loyal Customer Thinking About Switching

Dear AT&T,Good evening, I hope this finds whomever reads this; in bright spirits and enjoying the dawn of a new year. I have been a loyal AT&T customer since 2007 when the very first iPhone was introduced. Along with that brand new shiny iPhone came a monthly service plan that included truly

Questions

 • Account & Usage

102

2

0

Unlocking an iPhone on grandfathered data plan early due to price increase.

I was able to "manually" request a device unlock as a current customer by calling in today. I called 611, requested help unlocking my device and then went through the website process of requesting an unlock with a service rep on the line, and then after it was denied, the service rep was able to ope

Questions

 • Apple

147

1

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Why is AT&T's Cell Service so TERRIBLE?!?!

Ever since I upgraded to the iPhone XS Max and they started with the new 5G service I have TERRIBLE service at work... and we have an AT&T tower ON THE BUILDING!!! I want to throw my phone every single day! It switches back and forth sporadically from 4g lte to 5ge...its making my brain hurt and mak

Questions

 • Network Coverage

118

4

0

Understanding my bill after switching to unlimited &more

So I signed up for an unlimited plan advertised at $145 per line (w/ autopay, paperless) after being on a pretty ancient 10gb plan. After multiple conversations with both sales and loyalty departments, we both confirmed that switching to this plan would be less or equal to my current plan (~$215/mon

Questions

 • Wireless Billing

527

3

0

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Unlimited data DOES NOT apply to tethering?

So right now we have 4 lines and 40 GB a month Out ONLY source of internet at home in a rural area is tethering. It works well but I am wondering If we went to the unlimited data, how would that work for tethering? Right now we use on average 32 GB a month from tethering alone for 1 line.

Questions

 • Data & Messaging Features, Internet Tethering

586

2

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AT&T upgraded Nationwide 450 minutes to Unlimited talk for free?

Did anyone else get a text from AT&T upgrading their 450 min nationwide talk plan to unlimited for free???  Not sure why they're doing this, but I'm surprised in a good way.

Questions

 • Account Features

948

4

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AT&T Fiber plan dropping every night

Hi, I have an AT&T Fiber plan in South Florida and every day, like clockwork, I go from 500-700mps download and 500ish upload to...2mps download. Every (Edited per community guidelines) day starting at about 7pm and it continues throughout the rest of the night until after I fall asleep. I know it's

Questions

 • AT&T Fiber Equipment

669

8

auto pay (Edited per community guidelines)

i paid my bill at 6:47am got the text saying it was paid and then got a text later that night saying auto pay was unsuccessful and now my phones off and it wants $30 plus fees to turn my phone back on when i already paid the bill

Questions

 • Account & Usage

21

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So called "unlimited data" plan rate increase?

I cannot believe the unimitigated gall of AT&T.  I received a letter today extorting me into surrendering my unlimited data plan that has never been unlimited.  I hope the FCC nails you to the wall with fines for your immoral business practices.  We'll see how that court case is resolved.How can you

Questions

 • Data & Messaging Features, Internet Tethering

2.5K

42

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Adding 5G support to devices on Unlimited Plus plan

In March 2021, AT&T announced that it was Expanding 5G to All Consumer Customers on Unlimited Wireless Plans for No Extra Cost. The AT&T Unlimited Plus plan is included in the announcement as a 5G supported plan and the announcement states that, "If you’re a customer on the above listed prev

Questions

 • Account Features

299

13

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Unlimited & More Premium Multi Line Spotify Premium Question

I recently signed up for an AT&T Unlimited & More Premium Multi Line Account and had a few questions about the associated perks.  As part of the plan, I'm able to select 1 of 7 music, movie, or entertainment subscriptions. Based on the available options, I'm interested in the Spotify Premium option

Questions

 • Account Features

644

4

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