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How to cancel the autopay

I have a friend that is using AT&T prepaid plan,and he opened the autopay.He went back to China last month,so he won't use that number anymore and he wants to cancel the autopay.The problem is he cannot receive message or login in to his reserved email in China.Is there any other way to cancel it?

Questions

 • Plans & Features

423

3

0

AutoPay Cancelled but still Payment Still Deducted

Hi there,I turned off the AutoPay option on my att prepaid plan, the day before it was due to renew and received a text confirming that the AutoPay had been cancelled. However, the a couple of days later the an payment for another month was still automatically deducted.  Why was this and how do I go

Questions

 • Account & Usage

683

6

0

Could AT&T Give me Just 1 Reason Not To Leave? Loyalty?

I'm an existing post-paid customer paying $157.80 per month for two lines of service ($1,893.60 annually). 1 line with Data Unlimited for 4G LTE ($45.00) and the other with DataPro 3GB for Smartphone 4G LTE($30.00) data plans. Our peak usage since the first of the year has been 22.2 GB in

Questions

 • Wireless Billing

522

9

0

0

My prepaid data didn't renew

I have auto pay and it paid the monthly payment($40) yesterday and said on the homepage the plan will renew on April 7th. Today is April 7 but my data isn't renewed!!!! What's going on???

Questions

 • Data & Messaging Features, Internet Tethering

962

1

0

Overcharged or wrongly billed by AT&T and would like to dispute? Try this.

I recently found out that I was charged by AT&T for over a year for a prepaid number that I had deactivated. After hours spent on the phone with customer service, the finance and disputes departments, each trying to dodge me to the other, I had my issue finally resolved by reporting it to the Federa

Questions

 • Wireless Billing

108

2

0

Auto-Pay Promo

On 12/8/16 I signed up for auto-pay via an e-mail promotion I got that said after 3 months of good standing in auto-pay I would get a $50 gift card to restaurant.com I have now gone through 4 billing cycles and have not received any information about how to get the gift card. When will I receive the

Questions

 • Account Features

298

3

0

0

Stop prepaid and autopay

I just got my credit card alarm and realized I forgot to stop prepay before leaving US. I registered autopay about 4 months ago, and I want to stop and get refund now becuase I'm not going to use it for 3months. But I don't remember my ID number and password, and what I remember is I didn't give any

Questions

 • Account & Usage

240

2

0

0

I signed up with promotion from AT&T to sign up for Autopay for $50.00

I signed up with promotion from AT&T to sign up for Autopay for $50.00 on January 2016. I have called 2 times every month. Every months is waiting for 30-40 minutes. Agents don't know anything. They ask for email they have no record of previous call/chat its frustrating when will I get my card? its

Questions

 • Wireless Account

142

1

0

0

Can I reschedule an AutoPayment?

I want to change the AutoPay date. Can I change it?

Questions

 • Wireless Account

105

0

0

0

Cannot create login to access MyAT&T and cancel Autopay

Hi! My name is Daniela and I have 2 prepaid phones. I was a visiting scholar in New Mexico for 4 months and I have just gotten back to my country. I wanted to cancel my accounts and I read online that in order to that I just had to cancel AutoPay. However, I do not have a login for my main account a

Questions

 • More AT&T PREPAID Discussions

203

3

0

0

I got charged twice!!

Hi. I am an AT&T Prepaid user, I was previously on the $50 per month plan - I recently switched to the 25c plan and put in a balance of $25 for the time being. This was supposed to expire on Sept 19, 2019, and it is currently only July 2019. However, I still got billed for my $50 per month plan desp

Questions

 • Account & Usage

1K

1

0

0

Cancelling auto pay when overseas

Cancelling auto pay when overseas I am currently on the $45 a month ($5 discount because I use autopay) GoPhone plan, but I have left the U.S. and won't be returning So I wish to stop autopay.    I forgot the 4 digit passcode and can't it sent to me because I am overseas. The text message doesn

Questions

 • More AT&T PREPAID Discussions

142

0

0

0

I Paid, ATT Sent Message Confirming But Can't Use Phone

I purchased a new phone. Phoenix 4. I switched to autopay yesterday 9/25, requested autopay for billing and autopay for data plan. Yesterday was my payment date. I received a text saying that they received my payment, however everything is blocked, I cannot use the phone.   IF YOU DO NOT FIX THIS I

Questions

 • Account & Usage

122

2

0

0

When does the Autopay start?

If I just change my payment into the autopay, how long does it take to enrolled? I’ve been waiting for two months already 😂 Is there any ways to check the date of autopay start?

Questions

 • Wireless Account

133

1

0

0

My money disappeared!

Evening, Let me start off by saying that I've been a customer of AT&T for half a decade and have never encountered any issues. My service has been great, and I wouldn't choose any other service provider. I have a prepaid account with the $30 monthly plan with a $5 discount using autopay. I had to cl

Questions

 • Wireless Billing

982

1

0

0

Unexpected charging

Please help me asap with unexpected charging via autopay it would totaly ok if i did not notify operators to cancel it on 25 th august i spoke with one of operators of At and t and canceled my autopay as im not gonna be in US for a while. However,just now i noticed that 40.75 usd has been charged fr

Questions

 • More AT&T PREPAID Discussions

148

1

0

0

$75 Walmart Gift Card Offer NOT Received after 4 Months

I have had my AT&T PREPAID service activated with the $65 plan w/ AutoPay since November 17th, 2018 when I purchased a AT&T PREPAID phone from Walmart with the stipulation that a $75 Walmart gift card code would be texted to me after 3 months of payments. I have never received notification of this c

Questions

 • Plans & Features

273

1

0

0

Use prepaid phone card for autopay

I have the $50/month prepaid plan and I am enjoying the additional $10 off autopay discount. Wondering if I charge my account with prepaid phone card, will AT&T first charge my account balance instead of my credit card , and whether doing that will make me lose the autopay discount.  I am concerned

Questions

 • Account & Usage

85

1

0

0

Mobley fraud - please protect yourself

I'm a blogger and extensive online forum participant, but new to this forum. I'm trying to warn other AT&T subscribers about the potential for account fraud that appears to be linked to the ZTE Mobley device.  When my husband added a Mobley to his account, under the cloak of that legitimate device p

Questions

 • Wireless Account

1.5K

22

0

Refund for non-used days and Autopay

Hi,   I've Autopay and 60$ monthly payment. If I want to disconnected from AT&T in the middle of month - do I need to pay any fees or is it possible to refund $ for unused days till end of month? P.S. I don't have prepaid device, only SIM.

Questions

 • Wireless Billing

147

1

0

0

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