Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.5K)

Relevance
Selected Relevance
Preorder IPhone 15 Pro cancelled

I preordered the iPhone 15 pro at 5:20 am Friday 9/15. My order was “good to go” and schedule to ship out on Tuesday and my trade-in status was “confirmed. However, by Saturday afternoon I was asked to verify with ID, which I did not even an hour after receiving that alert. On sunday morning, I foun

Questions

106

1

0

Our entire block is not wired for Fiber.

So they were installing AT&T fiber 6 months ago in our area. Across the street from us, down the main road leading into and out of the neighborhood, and even in a few spots now that are new connections. We have U-Verse here at the house. With an abysmal 25MBPS Down and 1MBPS Up. That is the maxi

Questions

178

8

0

Replacing Hacked Phone

Hi there, I have an old Galaxy A8 that I am using with my AT&T prepaid plan. About a month ago I was informed that one of my phone contacts info (stored only in my phone) was sent in messages from my instagram account to several of my friends. I switched to two factor and changed my passwords on

Questions

149

1

0

No fiber internet

I am trying to understand how at&t can have fiber internet all around me. Even as close as 2 streets over but I do not have it. I am also paying the same price for 10m that someone would pay for 300m on fiber.

Questions

40

1

0

Upgrade Phone

Ok so I switched from an iPhone 11 to the Samsung Flipz3. I traded in my 11 for the Flip which was supposed to cover the cost of the Flip. Well looking at my bill it says installments. I want to go back to iPhone and when I select upgrade I get a notice saying I have to pay over $600 to do that beca

Questions

78

4

0

Upgrading 1G service to 5G with pfsense.

I currently running an older version of pfsense hooked up to the BGW210-700. I was thinking about upgrading to the 5G service. Is anyone out there done this and is using pfsense? Would my gateway need to be replaced? I know that I would nee to upgrade my pfsense hardware. Would the bypass method st

Questions

63

1

0

iPhone 12 cell plan question

I'm looking to get a iPhone 12 mini next month, but there's no 5G coverage in my area yet. So I don't want to have to change my cell plan until there's 5G in my area. So question is, can I keep my current plan and still get the 12 mini or do I have to upgrade my plan?

Questions

84

1

0

AT&T is shipping iPhone XS MAX's that are "Dead on Arrival"

I have had an unreal experience with AT&T and Apple customer service. In fact, in my last conversation, the agent left me on hold for over half an hour and never returned! It all started when I tried to upgrade my iPhone 8 to an iPhone XS Max. The first XS Max was DOA. No battery icon, no cha

Questions

240

5

0

Frustration and deceptive practices

In the beggining. Im six months into this issue and still trying to get it resolved. In Febuary I went back to AT&T and planned to port my numbers in from TM. I sold my business and wanted to move my numbers to a personal account and give the Business account control to the new owners. I went

Questions

25

7

0

Smart Home Manager not working after new equip

Just replaced modem in the house with new ATT Equipment. Everything reconnected and seem to be OK, but the smart Home app will not work, says no Wi-Fi network and takes you back to the start screen to swap new equipment out again , but like I say all the Wi-Fi items in the house are reconnected and

Questions

22

1

0

Trade in

I have something weird going on.I have an iPhone XS Max, and I'm eligible to trade in for a new phone.However, the iPhone XS Max stopped functioning (got dropped - got the screen replaced, but won't connect to wifi or cell). I'm sending it to Apple to hopefully be repaired. Apparently, I did not g

Questions

109

1

0

AT&T SCREW UP (END USER PAYS THE CONSEQUENCE)

MY LINE WAS DUE FOR AN UPGRADE. I CHOSE THE GREEN STYLUS AND AFTER A FEW DAYS, IT STOPPED WORKING. I CONTACTED AT&T AND THEY SENT ME A RETURN LABEL. I TOOK THE PACKAGE TO MY LOCAL POST OFFICE ON 11/29/2021. I CONTACTED AT&T FOR A NEW DEVICE NOT KNOWING AT THIS TIME THAT THEY STILL HAD NOT RE

Questions

182

1

0

Gateway WiFi dropping out

My ATT Fiber service is fine, and devices connected via ethernet receive the signal no problem. However, the wifi signal has been intermittently cutting out over the last couple of weeks, rendering phones and tablets on the network almost unusable. Over the last week, I have repeatedly reset the

Questions

111

1

My Support Experience, AKA Upgrade Limbo

2/8 - Went to Sam's Club to upgrade 2 lines with the S21 promotion. Everything seemed to go normally with no glitches. To qualify for the phone upgrade, I had to also upgrade my plan to one of the unlimited plans, and that also seemed to go OK. I got a text from AT&T while in the store thanking

Questions

63

1

0

Fedex didn't deliver my upgrade phone at&t won't credit my account installment plan!

01/16/22 Ordered Samsung Galaxy S20 fe online;    [Fed-ex tracking showed delivery for 01/19/2022 by 4pm] 01/19/22 No deliveries at all from fedex- phone not recvd.    [I was working in yard from 11am-dark with others building front porch]** neighborhood dogs go crazy barking w

Questions

287

0

0

Cannot access sbcglobal.net email, forgotten security questions

I've had an evolvepakistan.com email address for about 10 years now. My family used to be AT&T customers but have not been for at least 4 years. When I go to sign in, first I am taken to a Yahoo login page, where I enter the sbcglobal.net email address and then I am taken to the AT&T login p

Questions

1.1K

1

0

Can I swap an upgrade with a line on my family plan?

Hi, I have a question about swapping upgrades. So, my upgrade is due on May 26th of this year and another line in my family plan is due now so I want to swap upgrades. That line takes my May 26th upgrade and I take that lines upgrade for now. Can this be done? Will I be able to keep my number? Pleas

Questions

7.7K

2

0

0

nokia gophone to samsung go phone activation problem

My sim card was too big to transfer directly to the new go phone but I was able to activate my account with the new sim/imu"ime?" card already in the new phone, my old phone shows it is now d/c from the service but my new one wont allow for any text or calls, any solutions?

Questions

188

2

0

0

Third Party Routers with AT&T Internet

I am wondering if anyone else is experiencing occasional Gateway shutoff after successfully setting up a more powerful router. Normal operation is great and I have fantastic Wi-Fi throughout our house.

Questions

59

3

0

Aerial Fiber already up on the power lines, Been told that FTTN is soon going to be finished, but have gotten no updates.

ATT started putting up the lines around September of 2021, (As of writing this it is currently April of 2022) I did not ask about it until I actually noticed it which was around 2 months ago, The fiber lines would need to run (According to google maps distance calculators) about 1,245 ft. The n

Questions

261

4

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.