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I think ATT sold me a refurbished phone (Galaxy S10) when I assumed I was buying a new one for 25/month

I bought a new phone (Galaxy S10) from the ATT website. It was an upgrade. I assumed it was brand new but maybe I misunderstood. I'm paying $25/month for it so I assume it should be brand new? I suspect it's refurbished because upon activating it, it had APPS! Silly apps; like hatch an egg app, a Ga

Questions

170

3

0

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ATT landline not able complete calls to T-Mobile phone.

I been using my landline since ATT landline since 1960 with the same phone number recently I been calling 2 T-Mobile phone numbers. Until now I can't complete my calls my phone just rings forever with no connection. I can receive calls from the T-mobile user OK. I need help to correct this issue.

Questions

1.2K

8

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My feature was sold off, but I still pay for it and use it, and nobody knows how to help me. (AT&T Unified Messaging)

Hi all,I'm several weeks and a lot of high blood pressure into this. When I post here, a chat bot offers to help, but I never reach a live person. All I can think to do is lose 20 years of advertising on my business number, and switch to TMobile, but I want to believe there are good people here who

Questions

67

6

0

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Port out Timeframe

Yesterday I put in a request to port my number from AT&T to SafeLink Wireless. I'm currently still using my AT&T SIM. How long does it take to transfer? I would like to know if something is wrong, or if this is normal..

Questions

242

3

0

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phone purchased three months ago on eBay was recently marked as "stolen" / blacklisted IMEI

Hello AT&T Wirless Community, While out of town this week for Thanksgiving my I-phone stopped working.  Upon calling AT&T i was informed that the phone had been locked and that they would unlock it for me.  I asked them why it had been locked and they put me on hold for about

Questions

2.9K

25

0

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Mobile data not working on prepaid unlimited plus

I can't connect to mobile data and am getting a sign into network message on my unlocked galaxy s21. Voice and messages work fine. I am in an area with a strong signal and am connected to 4 carrier aggregation on lte bands 2, 14, 30, and 66 per the service mode menu.

Questions

3.5K

10

0

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Horrible customer service

I contacted Directv re their internet tv was told they use Att for internet. I had Att internet installed on January 23. I then contacted Directv re their equipment delivery as it was to be here prior to internet being installed. Directv customer service was horrible . I cancelled the service for b

Questions

432

5

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Closed

Unlocking Iphone that is not fully paid off yet (I'm not the original owner)

Hello, I bought a Iphone XS MAX a while ago on Facebook Marketplace, and that is carrier lock with AT&T, so far I didn't needed it to be unlock but now that I moved to France I would like to be able to use my phone. When going on the unlock page of AT&T it give me this message "Looks

Questions

11.7K

17

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ATT Wireless customer—HBO Max says it cannot verify my account

I went to look at my wireless bill today. It said I have free access to HBO Max included with my service plan. So I’ve tried a dozen things and cannot get access. HBO Max let’s me try to login with ATT as my provider but says ATT won’t verify my account. There is no place in the ATT app or web

Questions

51.3K

116

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Return Label for Equipment?

I am going to attempt to write this question without expletives because dealing with these cable companies causes me to use nothing but lately. My mother recently had a stroke, I located some U-Verse Equipment and would like to return it in a polite way. I would love to just have to print a (Edited

Questions

530

4

0

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Enjoy new account order status

I opened up a new account with AT&T May 9 here it is May 12 and I still have not received my order I’ll called enjoy to check the status because AT&T still says it’s pending for them to deliver enjoy says AT&T has to release my phone in order for them to deliver it I called AT&T again and AT&T said

Questions

147

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0

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AT&T Nigeria

My brother which I was talking about on my first question he's postpaid account owner under AT&T, his monthly bills covers everything unlimited (calls, text, data, call) are all unlimited and he pay for that every month and it cost about $300, so what I'm asking is that can I use my own line in

Questions

2.1K

5

0

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Switched to Spectrum, still got a bill for full month

Canceled my Signature Program , and ported number over to Spectrum, because I'd rather spend $14/month than $58. Change over occurred on 2/23. Current bill states Feb 16 - Mar 15 . Do I owe a full month or a pro rate of 7 days? I turned off Auto pay, and now I'm getting late charges. 

Questions

414

2

0

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AT&T Prepaid customer Service email or phone number for disconnected phone line

I have AT&T DirecTV, fiber internet and also had a prepaid cell phone(yearly plan-Last paid on Oct 2023). Couple of days back I had to switch prepaid to a different provide due to network issue. I just used 1 month of service after paying full annual amount. Now I am seeking refund(prorated ro

Questions

49

3

0

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I agreed to a trade-in phone credit & have changed my mind. Can I cancel?

I agreed to trading in the old phones on my account for new ones. The agreement was I would get $1000 toward the new phones making 2 of them essentially free and the 3rd a minimal price. However instead of a straight trade in AT&T is charging me for the phones monthly & “offsetting” the char

Questions

4.1K

9

0

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Phone numbers attached to the dark web

Hello everyone, please check your phone numbers to see if they are attached to the dark web. I have had to cancel 2 numbers because AT&T gave me numbers that were attached to the dark web way before I ever got them. Experian credit bureau will monitor your personal info such as your phone #'s f

Questions

7.2K

17

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ATT IS SCAM

I got an iPhone 14 pro with them and trade in my iPhone 11 pro. They split both into 36 installments, the problem is that the ATT sign where I live is the worst, at my place is SOS almost the entire day. To port out you need to pay off the phone, but then you lose all the trade in remaining instal

Questions

1.4K

12

0

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YARD DESTROYED

AT&T installed fiber in my neighborhood over a month ago. They hard large machinery running throughout my front yard, and dug multiple holes. My grass is destroyed, and they left mud all over my house and front porch. I have cleaned the mud, but my yard remains destroyed, and no one has returned

Questions

2.2K

15

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ATT Phone Trade in program and locked phone

I am not sure how AT&T customer care is so terrible. About 1.5 months back, I called up customer service to ask details about a trade in program to purchase a new IPhone (iphone 14 pro). At the time, I had asked if my new phone would be unlocked and I was told it would be. However, today, while

Questions

3K

9

0

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Have received suspicious call

+1(855)xxx-xxxx called on the 14th this month (December 2021) and left no voicemail. I did not answer even though the caller ID said it was AT&T, because AT&T has never called before. The part about not leaving a voicemail is very suspicious. Is there a way to find out if it is a real AT&

Questions

10.6K

14

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