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Trade In Program

I have two trade-ins and received my envelope with return postage stickers that have several reference numbers. Does it matter which phone goes with which return postage? I can't find anywhere the reference to each of the phones.

Questions

 • Wireless Account

216

1

0

Issue after AT&T Upgrade to Android 6.1 Marshmallow, on Samsung Galaxy Note 4.

My External or 2nd SD Card got Renamed to 3735-6330 after AT&T Upgrade to Android 6.1? It will NOT Allow me to Rename it to a Meaningful Name like SdCard02. How do I fix this? I have Thousands of References, on my phone, to the SD Card Name.

Questions

 • Phone & Device Upgrades

130

1

0

0

I need a detailed bill of my new phone and accessories order

When I look at my order online all I can see is the status and the items I ordered. The amount charged to my credit card is more than the accessories I ordered.  How do I get a detailed bill of exactly what was charged to my credit card? 

Questions

 • Wireless Billing

44

1

0

LG G8x ThinQ - Non responsive

Hello, after the latest update, my LG G8x ThinQ has gone from touch screen not responding to now not even turning on! It was fine till the last update a few day/week ago.  After that I started to notice the touch scree was not responding as usual.  But earlier today it started getting th

Questions

 • Other Phones & Devices

41

0

0

Traded Iphone

I traded in my iPhone X for the new 12Max. It has been 3 billing cycles and no credit for the phone yet. Called and was on hold over 15 minutes. Used their box and label, seems like an issue with AT&T. HOW DO I GET MY MONEY

Questions

 • Wireless Account

31

3

0

I need help changing just 1 of 6 plans to allow hotspots, but keeping all other plans the same

I have a family plan for 6 devices and all have "unlimited choice enhanced" plan, but that plan doesn't have a hotspot enabled. I want to change just 1 of the plans to have a hotspot available, so I want to change one of those plans to "Unlimited Elite", and leave all the others the same on "unlimit

Questions

 • Online Account Access

46

4

VERY POOR CUSTOMER SERVICE - SHAME ON YOU ATT

Update: Continue to be shocked and amazed.  4 hours ago I have contacted the Media Support on Facebook. A guy said he is very sorry and he is looking into the problem. I am still waiting for an ETA when he will complete looking into the issue... UNREAL! Verizon here I come!   SHAME ON YOU ATT!! I wa

Questions

 • Wireless Account

909

22

0

Slowest Wifi Ever

The Worst Internet In The World    My Wifi Upload Speed Is  Download is 16 sometimes most of the time it reaches 2 i saw the website it said 1k mbps where is it not here thats for sure the Ping 60 upload .42 the buffers are terrible I cant do anything with this wifi i cant even buy a router on amazo

Questions

 • AT&T Internet Features

34

0

pay to have better lines brought to our house

we live in what has to be a network rarity, the only network plan we can ever pay for (aside from satellite) is DSL, and that interferes with our work because we cant keep a stable zoom call. now you installed new lines to a house less than 1/4 of a mile down the road from us and they say they get 5

Questions

 • AT&T Internet Installation

46

1

0

How do I switch to new phone/SIM on existing account?

I have an iphone 5 on my ATT unlimited account. I have a byod iphone 7 and ATT sent me a new SIM for it. I put the new SIM in the phone. What do I do now? The online instructions I found are for a new line.

Questions

 • Phone & Device Upgrades

171

1

0

Has anyone else run into AT&T representatives doing this?

I literally spent 4 hours today asking about upgrading two lines on my account. I went through online chat and phone calls and spoke to probably somewhere around 8-10 reps explaining over and over what I was trying to do.    A couple told me there was nothing they could do.  My issue

Questions

 • Wireless Account

207

6

0

How can I get anyone to call me back and sort out our company's contract after 4 months of trying

Good afternoon Mr Stephenson (CEO and Chairman) I am presuming you are not reading this or would have done something about it, but I persist for the sake of good management and the hope that I can initiate change (I have a masters in business administration and customer service is something I have n

Questions

 • Wireless Account

171

1

0

Unacceptable Customer Service

I have been attempting to upgrade my iPhone 6 (purchased in 2015), the website is not allowing me to do so. Friday 12/4 I spent well over an hour on chat only to be told that specialist could not help me and I would have to call in Saturday morning. I called in Saturday morning, after 3 hours and 15

Questions

 • Wireless Account

52

4

0

Change to Liberty while in the US

Good evening, my account was recently moved to Liberty of Puerto Rico. Prior to the change, I had moved to Virginia and changed my billing and place of usage information accordingly. I sent various messages via Facebook to AT&T and received a response that my account would not be affected as I

Questions

 • Wireless Account

175

2

0

Just lost service

i just renewed my plan a couple days ago. today i was looking at the unlimited plus plan and accidentally hit continue and it tried to switch to that plan and canceled the one i just paid for. now the plan i just paid for is gone and i have no service...how do i activate my phone again? i just paid

Questions

 • Plans & Features

55

1

0

Note 20 Pre-order Promotion

I preordered 2 Note 20Ultra phones Aug 2020. I have been fighting with At&t since this time regarding the $1000 trade in offer that was promised but never fulfilled by At&t. I called prior to ordering the phone but since the trade in have gotten nothing by headache and not received my promot

Questions

 • Samsung

35

1

0

WHat do I already need at home for ATT Digital Service to work for me?

I presently live in a valley where we don't get cell service. Our TV is satellite. So what exactly is needed in order for this Digital hone service to work? Is it suuposed to hook up to an existing cable or data line? Right now the only internet we have is satellite, and it's not too cheap.

Questions

 • AT&T Phone Equipment

22

1

0

att cancels my orders

everytime i order online 5 minutes later i get an email stating att has canceld my order due to not being able to prove my identity what do i do?. can i upload a photo id or something?

Questions

 • Phone & Device Upgrades

102

1

0

Windows 10 mobile release update to upgrade Lumia 640xl 8.1 phone

Microsodt rolled out Windows 10 mobile for some Windows 8.1 phones. Microsoft offers Windows 10 adviser upgrade app through microsoft store to see if your phone is elgable to have Windows 10 mobile on my device.I have Lumia 640 XL LTE Windows 8.1 phone download the Windows 10 adviser app to see if i

Questions

 • Phone & Device Upgrades

1.4K

5

0

0

Request fiber optics

im. The. only. one. in. my. street. has. fiber. att. why. dont. i. have. fiber. opics. they. have. it. across. the. street. were. Thinking. of. droping. att. our internet (Edited per community guidelines)

Questions

 • AT&T Fiber Ordering

79

1

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