Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.5K)

Relevance
Selected Relevance

Closed

How do I order the fiber my tenant is receiving?

I can't find anything on the website that shows better than 6 Mbps Internet, which I'm getting now as ADSL. My tenant has a big fiber loop in our common utility closet and a router or switch to convert it to twisted pair, covered in "property of AT&T" stickers. How do I get that? I can PM a moderato

Questions

380

6

0

New customer for 5 hours: Store manager blamed me for bringing own ATT phone; told to pay $1500 for new phone or have unusable service

Going to provide background here: Today, I switched to AT&T. My wife and I had T-mobile for around 4 years. This year, T-mobile's service was becoming unusable all throughout the area. Both my wife and I's phones were dropping calls; unable to get an internet connection just about anywhere in

Questions

202

15

0

Home internet service

I live on the East End of Long Island, NY. Optimum.net seems to have a monopoly on service here. I'd like to find an alternative. We already use ATnT for cell service. I just need a fast internet service at home.

Questions

50

1

0

FIBRE appointment

I have now been trying to get my internet switched to Fibre for the last 3 weeks. Make an appointment, ensure everything is set and then the appointment gets canceled by ATT without any information or notice. This has happened 4 times already, including today. This is incredibly frustrating and fra

Questions

36

1

0

Unavailable voicemail on iPhone XS

People are unable to leave voicemails to my phone. I have tried resetting settings, calling 1, changing my greeting, setting a voicemail password, and making sure my network connection is good. Nothing works. I read that you have to set up voicemail within 60 days of upgrading phone, but wasn’t awar

Questions

78

1

0

BGW210 Backup?

AT&T can't seem maintain the integrity of the user defined parameters in their customer's home routers, so does anyone on this forum know (approved or clandestine) of a way to create a backup of Port Forwarding tables? I have over 20+ devices and they all got redefined with the latest firmware

Questions

131

3

0

My phone shows delivered to AT&T and they are denying it was AND trying to charge me $485-attorney?

Dealing with AT&T saying I didn’t return my old phone after I upgraded. I returned the phone on December 7th. Newgistics recieved the package on December 11th and AT&T recieved the Phone back on December 13th 2017. So tracking number shows delivered by Newgistics to AT&T nearly a month ago.When the

Questions

175

1

0

0

Missing Rewards Card

I upgraded to AT&T Fiber in April of this year and was promised a $250 rewards card by the sales rep over the phone. I kept checking my email and mail and never received any communication regarding the reward or its status. For months I keep getting the run-around from both the Loyalty and the R

Questions

78

0

0

Order Cancelled

My significant other and I recently merged accounts. I was previously on a FirstNet ATT account, and moved over to a "normal" ATT plan. Since then it has been NOTHING but chaos. I am trying to upgrade a phone on one of my lines that is eligible, and the order keeps getting cancelled saying to bring

Questions

22

1

0

When will I get my reward cards?

I am meant to receive a couple of reward cards. I got the emails to claim them and than verify my email. I did all of that 4 days ago and still no update at all. What is the expected time line for those to be delivered?

Questions

22

1

0

@ATTHelp Returned Phone for trade in issues

@ATTHelp I returned my old S8 phone for a trade in using the return packaging material provided by ATT thas was included with my new S20 phone that I received in the mail. ATT states their was no trade in started. I returned the phone in August under Tradeinoffer20 and I have not been given credit

Questions

92

1

0

Trade In Credit

I have waited for over a year and I still haven't received my trade in credit for my phone. I received an email from AT&T 9/13/22 that my phone was received but I haven't received my credit. I'm not sure what to do, I have sent messages but still no credit.  

Questions

28

4

0

Please Help can't upgrade :(

Hello, I Bought LG Optimus G Pro on ebay. I'm an internetional buyer so i transported it to my country and unlocked GSM. Now when i click on software upgrade it says that my phone isn't registered yet. What does it mean?

Questions

660

6

0

0

Preorder IPhone 15 Pro cancelled

I preordered the iPhone 15 pro at 5:20 am Friday 9/15. My order was “good to go” and schedule to ship out on Tuesday and my trade-in status was “confirmed. However, by Saturday afternoon I was asked to verify with ID, which I did not even an hour after receiving that alert. On sunday morning, I foun

Questions

106

1

0

Frustration and deceptive practices

In the beggining. Im six months into this issue and still trying to get it resolved. In Febuary I went back to AT&T and planned to port my numbers in from TM. I sold my business and wanted to move my numbers to a personal account and give the Business account control to the new owners. I went

Questions

25

7

0

AT&T is shipping iPhone XS MAX's that are "Dead on Arrival"

I have had an unreal experience with AT&T and Apple customer service. In fact, in my last conversation, the agent left me on hold for over half an hour and never returned! It all started when I tried to upgrade my iPhone 8 to an iPhone XS Max. The first XS Max was DOA. No battery icon, no cha

Questions

240

5

0

iPhone 12 cell plan question

I'm looking to get a iPhone 12 mini next month, but there's no 5G coverage in my area yet. So I don't want to have to change my cell plan until there's 5G in my area. So question is, can I keep my current plan and still get the 12 mini or do I have to upgrade my plan?

Questions

84

1

0

Replacing a gateway

My gateway is constantly disconnecting throughout the day and I think I would like to replace it. How can I do so and how much will it cost?  I have an old PACE gateway from the early 2010's.

Questions

225

2

0

0

Trade-in program not efficient nor effective

End the trade-in program. Seriously.  End it if it's not going to be operated efficiently or effectively.  I used the return shipping label that came with my new phone as instructed by the 3rd AT&T rep I spoke to.  I never did receive a trade-in kit that the first 2 reps I spoke

Questions

205

6

0

Our entire block is not wired for Fiber.

So they were installing AT&T fiber 6 months ago in our area. Across the street from us, down the main road leading into and out of the neighborhood, and even in a few spots now that are new connections. We have U-Verse here at the house. With an abysmal 25MBPS Down and 1MBPS Up. That is the maxi

Questions

178

8

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.