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Couldn't Connect Error Message

I cannot make or receive any phone calls. I just get a busy signal and "Couldn't Connect" message 4G / internet is working fine I have a Samsung S20FE I tried all the trouble shooting options

Questions

533

5

0

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Transfer PIN for (1) of (3) phone numbers on account

One of my family members wants to move his number to another carrier. How do I get a transfer PIN for only his wireless number? new Carrier wLink has made dozens of attempts to migrate the number all have failed

Questions

424

1

0

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Galaxy Z Flip3 Screen Protector

My Samsung Galaxy Z Flip3 arrived without a pre-applied screen protector that the manual says it has. I bought a different screen protector but it cracks at the fold of the phone. Is there any way I can get a replacement of the original screen protector that was supposed to be on the phone when it a

Questions

1K

3

0

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International plan charged while in St John

Hello, I stayed a few days in St Thomas and St John, never went out of US territory and I got charged for international plan for 3 days. So I have an extra $30 to pay on my bill. How can we cancel the charge?

Questions

96

2

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Update

I have not been able to update my note 10+ att I'm located in nigeria...

Questions

143

4

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AT&T Discontinuing Original Grandfathered iPad Plans?

I just received an email stating that AT&T is discontinuing my original grandfathered iPad plan and replacing it with an inferior plan (max 50gb a month) This is a bit of a shock given the promised that the plan was a lifetime plan - is this a mistake or are others getting the same messaging

Questions

3.3K

51

0

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How to Unlock SIM for AT&T Phone

I'm trying to insert a different SIM Card for my AT&T Phone because I am overseas; however, my iPhone states that the SIM card is not supported by the phone, so I am assuming AT&T has locked it. I'm attempting to unlock the phone, but it states that I have to pay for the rest of the inst

Questions

1K

3

0

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Sd card problems freezing can't text and storage issues

So I got an SD card and is worked for a week I got Minecraft too I never power off my phone so one day I woke up and it had to power on and I went to play Minecraft it's not on phone anymore SD card isn't read I reinsert it plenty of times and I even deleted stuff to download Minecraft I deleted thr

Questions

97

1

0

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Cannot log into account to cancel my service

I recently got a last minute deployment and need to cancel my service and have my phone unlocked so that I can buy a local line and talk to my family. Every time I to log into my account it says "An error occurred while processing your request." I have tried using different browsers and they all dir

Questions

357

21

0

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Once reliable 4G LTE connectivity at home now drops

I have lived at the same address for the past 3yrs with fast reliable 4G LTE. My husband and I have had the Samsung S10 for just a little over a year and the connectivity has been great. However, over the last week or so the internet connection often disconnects or runs very slow even showing the 4G

Questions

212

4

0

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i have an ATT prepaid $.35 a minute account with $200 in it which is set to expire in may, 2023 ... what are my options ?

hi ... i'm a senior who has an ATT pre-paid $.35 a minute account with a $200 balance in it ... apparently the balance expires may of 2023 ... this phone is only used for emergencies ... it used to be $.10 a minute ... i never got anything from ATT saying the price was going up ... !! what are my op

Questions

514

28

0

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Military Unlock not processing

When a servicemember deploys is it Att&t's policy to unlock the device? If so, and deployment orders are requested what should servicemembers submit? I've been in the military 10 years, 4 deployments and not once have I been issued deployment orders...they are not a thing. The only orders we rec

Questions

1.6K

4

0

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Recieving Confirmaition Codes

I am not able to pay bill because I cannot receive my verification code. Due to that, I am not able to call or send texts.

Questions

261

4

0

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Scammed by employee nothing being done.

Good afternoon, I recently had internet issues and a guy was sent to my house to fix it. I found out he was a veteran like me and he had asked me what company I used and told him T-mobile and he mentioned att but I said I was not really interested and he kept asking about what phones me and the fam

Questions

451

8

0

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I think ATT sold me a refurbished phone (Galaxy S10) when I assumed I was buying a new one for 25/month

I bought a new phone (Galaxy S10) from the ATT website. It was an upgrade. I assumed it was brand new but maybe I misunderstood. I'm paying $25/month for it so I assume it should be brand new? I suspect it's refurbished because upon activating it, it had APPS! Silly apps; like hatch an egg app, a Ga

Questions

170

3

0

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Closed

My feature was sold off, but I still pay for it and use it, and nobody knows how to help me. (AT&T Unified Messaging)

Hi all,I'm several weeks and a lot of high blood pressure into this. When I post here, a chat bot offers to help, but I never reach a live person. All I can think to do is lose 20 years of advertising on my business number, and switch to TMobile, but I want to believe there are good people here who

Questions

67

6

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Port out Timeframe

Yesterday I put in a request to port my number from AT&T to SafeLink Wireless. I'm currently still using my AT&T SIM. How long does it take to transfer? I would like to know if something is wrong, or if this is normal..

Questions

242

3

0

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ATT Wireless customer—HBO Max says it cannot verify my account

I went to look at my wireless bill today. It said I have free access to HBO Max included with my service plan. So I’ve tried a dozen things and cannot get access. HBO Max let’s me try to login with ATT as my provider but says ATT won’t verify my account. There is no place in the ATT app or web

Questions

51.3K

116

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phone purchased three months ago on eBay was recently marked as "stolen" / blacklisted IMEI

Hello AT&T Wirless Community, While out of town this week for Thanksgiving my I-phone stopped working.  Upon calling AT&T i was informed that the phone had been locked and that they would unlock it for me.  I asked them why it had been locked and they put me on hold for about

Questions

2.9K

25

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I have bought an iPhone 13 Pro Max new box pack from a Local Shop in Pakistan. However when i try to unlock it, It says it's stolen.

I need a little help here. I have bought this box pack so how that could be stolen? I want to unlock this phone to be able to use it with local carriers. I paid full for this phone didn't knew that's gonna happen. I would appreciate any help regarding this matter.

Questions

109

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