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Internet Support at AT&T is horrific plus they have a idiot of a Chat with Virtual (Edited)istance that darn thing knows nothing!

I've been an AT&T customer since 1975 45 years that a long time for us old folks. I had the old rotary phones they would provide to their customers and I still have the same number. Now I only have Home Phone and Internet. That's enough. A few years back I had them do something my son helped them be

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Ruined my credibility and lost my number

I can not believe I had to be apart of the scam and degrading customer service as most other people have apparently endured. After having to find a wifi coffee shop in the SF when I was supposed to be in the passport agency, to figure out why my phone was shutoff, 4 HOURS later from being repeatedly

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91

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Closed

Added lines

A store employee off yours decided in lue doing the honorable and honest thing, he should lie to me and my wife, add 5 lines for my kids, only later to find out we could not get them, totally ruining Xmas for my kids, now we're here, I called and had these lines removed, but as off today I can see y

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40

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Closed

Trade in process with next up is “ low key robbery “

Back in December I traded in mine and my Daughter’s I phone with the next up program . I usually go in store and swap out with no problem. The I phone 14 was on back order so we waited . The new phones came in the mail and we took the old ones to the store near our house and the AT&T employee told u

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124

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BILLING AND CUSTOMER SERVICE

I upgraded my insurance plan to cover all 4 phones on my account. I went from paying $8.99 to $40 per month, So I thought.... 3 years later I find out that the customer service agent never eliminated my prior insurance payment. I call ATT and stay on the line for over 2 hours to hear the customer

Questions

89

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Unable to update software on samsung s8+

Hello,I have a samusng s8+ unlocked that I got as gift from a friend. I am using it in Canada. I am unable to recieve any software update. I tried to manually check an update for the phone settings but that didn't work. Also I tried smart switch that too didn't work. I went to Smasung service center

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55

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How fraudsters get upgrades when att sends codes??

How is it possible that someone can walk into at&t with a fake id & get an upgrade , if at&t is saying they require a code too be sent to email & phone that the person has too read back??

Questions

63

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Ordered wrong phone on Next Upgrade. Refused shipment, got credit..... now what?????

While upgrading my husbands iPhone 4 with AT&T Next, I ordered the wrong device. He asked for the iPhone 6 plus, but I clicked on the iPhone 6 instead. We called AT&T customer service and were told to just refuse the shipment since they were unable to edit the order. Next day, I refused the shipment

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Upgrade Not Processed

In November, I requested the $1 iPhone 12mini upgrade to my son's line; however, it was not processed as an upgrade but was added as an additional line. Not only that, the phone representative shipped the phone instead of scheduling it for pick-up at the store and I was advised that we couldn't canc

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51

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Fiber availability

We have a property in Texas and they ran fiber wire all down the ditch but my address still says unavailable. I have been trying to reach someone who can see if maybe we can go off that and pay for a box or what can be done. HELP

Questions

42

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Terrible signal

I can’t even remember how long I’ve been an AT&T customer. Moved from state to state but kept my subscription with them. A lot of competitors sending great deals / offers just to switch but i don’t ever bother to look at it coz I'm happy with AT&T. Unfortunately, i think AT&T does not ca

Questions

56

15

Can my Huawei P20 Pro be upgraded to LTE?

I'm using my Huawei P20 Pro with Straight Talk (AT&T towers). The phone has dual SIM slots, only one is in use.  It appears the phone may be LTE capable, but is not currently compatible.  Is it possible to put a second SIM card in the phone that will make it LTE compatible?  This

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251

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Residential Fiber Build-out

Is there a number I can call to discuss building out fiber to my neighborhood? Most of us are willing to compensate AT&T for the effort. We're tired of 3 Mbps DSL. TIA!

Questions

105

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TRADE IN PROGRAM not working

I made a trade in at a store back in Sep 2022; the phone was working perfectly fine and had not scratches or breaks. I was confirmed by the store that I qualified. I was able to see the status of the phone until October "Device Received and Processed" I needed an additional step: trade Completed and

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45

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How to file a complaint

I went into an att store to pay off my device. I also had a past due balance due on my account. I had already set up a payment arrangement prior to entering the store, and the representative said this was fine. I made a cash payment of $800 and the representative applied it to my bill instead! I exp

Questions

5.2K

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About to upgrade from AT&T 18 -> AT&T 45 What does the Tech need to do?

Hello i am about to have a tech come and do the installation in a few days. Is it possible for the tech to do all the installations outside? If anything have it done in the garage which is basically almost the center of the house? Because my parents do not want anyone inside especially with the viru

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129

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After internet upgrade, still have old speeds

I was recently upgraded to the 24 MBps plan and have not yet seen any change in speed. I am using speedtest.net and am still registering 5-6 mbps speeds. Tried to reset the modem, any other suggestions?

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1.3K

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By One Get One Scam - Leaving AT&T ASAP

Last June 2019 my daughter's phone was giving her trouble and needed to be replaced. Her line was eligible for an "upgrade" so we decided to take advantage of the Buy One Get One Offer. The plan was to get the two phones one for her and one for my wife. We understood the BOGO offer required the a

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111

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Switching and old LGV20 to an new V20 that needs an update from Android 7 to Android 8

What is the best sequence of steps while abroad in Canada: back up the phone, change the SIM card, upgrade to Android 8, restore from backup? Do I need a data plan for the OS upgrade or is Wifi enough?

Questions

183

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What is the extender or other device which will insure reliability and consistent coverage.

I have a small home of less than 1800 sqft.  The WIFI coverage is crap.  I purchased from ATT less than a year ago a network extender.  The one recommended by ATT at the time was an AIR 4921.  I seemed to sort of work because it picked up my SONOS speakers.  I was still not

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