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Change to Liberty while in the US

Good evening, my account was recently moved to Liberty of Puerto Rico. Prior to the change, I had moved to Virginia and changed my billing and place of usage information accordingly. I sent various messages via Facebook to AT&T and received a response that my account would not be affected as I

Questions

 • Wireless Account

175

2

0

Note 20 Pre-order Promotion

I preordered 2 Note 20Ultra phones Aug 2020. I have been fighting with At&t since this time regarding the $1000 trade in offer that was promised but never fulfilled by At&t. I called prior to ordering the phone but since the trade in have gotten nothing by headache and not received my promot

Questions

 • Samsung

35

1

0

Promotional Discount Not Honored

Hey folks - I have been an AT&T wireless customer for almost 7 years but am considering cancelling because of some recent events that are not OK with me. I'm writing to see if others were able to resolve a similar problem as I'd prefer to do so and stay with AT&T if possible. In September (a

Questions

 • Wireless Billing

103

10

0

Note 8 Android 9

The Android 9 update is not showing up for my Note 8. I've tried safe mode and smart switch. Nothing is working and I can't use bixby until I update. I bought the phone from an AT&T store and I am in the US, phone is fully charged and on wifi.

Questions

 • Samsung

45

1

0

AT&T Is causing me a big hardship

AT&T wrongly charged me for a $1,300 cell phone 7 months ago. I made them aware of this issue when it first occurred. They promised that it would be taken care of in a couple of days and assured me that I didn't need to follow up. However, on Monday I discovered that the charge had not been corr

Questions

 • Wireless Billing

37

1

0

AT&T pricing and availability in my area.

In the Christy Drive area of Arnold MO (63010) we have an antiquated telephone infrastructure. I would love to come back to AT&T, but you do not seem to be willing to upgrade our circuits to fiber. I currently pay approx $50/month to Charter/Spectrum for 400mb/s down and 30mb/s up. My current infr

Questions

 • AT&T Fiber Installation

42

0

0

Just Bought Galaxy S5, But I Want The iPhone 6 Now.

A few days ago I got the Galaxy S5, I was eligiable for an upgrade. But now I'm missing my iPhone, because that's all I've ever used. Will I be able to return the S5, and get the iPhone 6?

Questions

 • Phone & Device Upgrades

447

2

0

0

unappreciated loyalty and being ripped off

Why am I as a loyal customer for over 20 years having to pay for the iphone 11 yet as soon as I placed my order a promo pops up saying new customers get it for FREE?! These new customers constantly switch back and forth getting free phones so where is my appreciation for spending thousands, maybe 10

Questions

 • Wireless Account

42

1

0

Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

Questions

 • Community lounge

45

1

0

Getting Billed $1,000 for 2 Phones That Were Returned!!

I upgraded two of my cellular lines to the iPhone 11 Pro Max 512GB and iPhone 11 Pro Max 256GB using the AT&T Next program when the iPhone 11 launched in September. Inside of my new phone boxes, a prepaid return label for each of my old phones was included, along with directions to take the old phon

Questions

 • Wireless Billing

194

2

0

0

why does my smart tv not work with my u-verse receiver?

I have checked all connections, reset and changed HDMI inputs. the other tv's that are not smart work fine. I was getting a display of 8 and X.  I changed the settings to the top box to a different color mode, now I get three dots.  I cannot configure the samsung pointer remote to the rec

Questions

 • AT&T Internet Equipment

50

4

0

Security on my home gateway

Noticed port 443 is open on my gateway. Turns out that port is supported by an old version of mini_httpd 1.19 from 19dec2003. There have been a number of newer versions released, some of which patched significant security issues. For example, mini_httpd before 1.30 lets remote users read arbitrary f

Questions

 • AT&T Internet Equipment

85

4

0

HELP ASAP PLS

i have a att.net email and i cannot receive emails or send emails

Questions

 • AT&T Internet Security

35

0

0

Cell phone exchange

Just before the whole Covad-19 issue started, i went into the store to exchange my cell phone for a new one in the next plan. The phone I wanted wasn't available that day and a rep had to come the house in a few days with my new phone. The service was amazing, I didn't knw we did that. Anyways, w

Questions

 • Phone & Device Upgrades

33

1

0

When am I eligible for an iPhone 7 upgrade?

When I eligible for an upgrade?

Questions

 • Apple

2.7K

27

0

0

does AT&T want my business or not?

I have been trying to upgrade my device for the past three days. I keep getting an error message.  What is going on?  Are portions of the site down?  This is absolutely frustrating... Fortunately, AT&T is no longer the only one carrying the iPhone.  I became an AT&T cust

Questions

 • Online Account Access

38

1

0

AT&T Not Validating

Hello, I am trying to purchase a phone through Walmart (https://www.walmart.com/ip/AT-T-Apple-iPhone-SE-2020-64GB-White-Upgrade-Only/979697514) to get the AT&T deal but it is not validating. I spoke with Walmart customer service and they stated that it is either because of the SSN or the address is

Questions

 • Wireless Account

82

2

0

Landlord has business internet

Hello I live in an apartment that already has at&t business internet and its too slow for my lifestyle. I wanted to get my own internet provider but since the address is considered a "business" address instead of a residential address i cannot. What im curious about is since we already have at&t ins

Questions

 • AT&T Internet Installation

24

1

0

Confusion when upgrading lines on prepaid family plan

I upgraded one of the lines on my family plan yesterday from the $45 plan to the $65 Unlimited plan. After switching I noticed that I could no longer use my mobile hotspot. With the $45 plan I could always use my data as a mobile hotspot, so I just assumed I would be able to use at least some of the

Questions

 • More AT&T PREPAID Discussions

152

5

0

0

Returned device never received by AT&T

I recently ordered a new iPhone 11 Pro Max on my account, but while the phone was in transit to me, I got a different phone and cell-phone plan from my new job. So, I decided not to keep the phone, and returned the device back to AT&T using the shipping label provided in the box. I never even op

Questions

 • Phone & Device Upgrades

117

1

0

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