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unlocking phone

hello. my girlfriends parents bought me this iphone 11 though at&t and a few months later practically abandoned my girlfriend and i, and stopped paying our phone bills. i’m trying to sign up for coverage because i cannot afford at&t, but it’s saying my phone is locked. i cannot contact at&am

Questions

640

13

0

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Fiber availability

When are we getting fiber in the zip 92802. I’m eligible to sign up for 10mbs internet but that’s not enough obviously to work from home and for my smart devices and 4K TV as well for gaming!

Questions

127

2

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Don’t want my daughter to use Facebook or Facebook messenger

I went to apps clicked not listed and put how I dont want Facebook or Facebook messenger apps to be used but dont mind if she uses Instagram we all share it as a family when will I know if it worked I did this on my secure family app

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180

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No Internet 5 days post hurricane!

We are 5 days post Hurricane Ian. Power is back on, the debris is cleaned up, most of the water has dried up, BUT we have NO INTERNET & NO WIFI. My neighbors have Spectrum and Never lost internet. WHAT IS GOING ON ATT?!?!

Questions

120

3

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How to submit police report

My identity was stolen and someone opened up an ATT account in my name. The account I believe has been flagged as fraud but have not received any official confirmation from ATT. I obtained a police report and would like to submit to ATT as proof it is a fraudulent account. The fraud number only ever

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149

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Unlock for devices used for more than two years

I have a Samsung J327 (prepaid) device for more than 3 years and was using it till last week. I swapped it with a newer device and requested for unlock code. My request got denied. Can you help getting my device unlocked? I use my older devices for out of country (India) phone numbers. I have anoth

Questions

284

5

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New construction not in AT&T system

I tried to sign up for AT&T internet and TV but they said they don’t have my address in there system. I have cable from AT&T right to my house and the provide service to the rest of the development.  The only answer I got from AT&T was “sorry not available “.  I would think th

Questions

103

3

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AT&T is like the mafia

I pay nearly $700 monthly for all AT&T services including wireless, TV and internet but if I have an issue it’s never resolved and their employees are very sarcastic. I recently had a phone damaged and had to make a claim with their insurance carrier Asurian. I pay $15 a month to have the insura

Questions

74

2

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Network unlock

I have submitted a network unlock request and although I clicked on the link sent to my email that was asked, when I check the status on the device status page, it states it's pending and I can not submit a new request nor does it seem like it's moving forward to send me an unlock code. Imei: (E

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97

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How to unlock my Mother's and Aunt's Lumia 640's

I'm trying to help my mother (76-yo) and aunt (79-yo) unlock their Lumia 640's. They have been ATT customers for 6-years and 8-years respectively and had an old 3G plan that was just sunset.  However, when they tried to get unlocked, ATT first stated they couldn't confirm that they were purcha

Questions

212

12

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Closed

Account closed, phone number given away, remaining balance taken WITHOUT ANY NOTICE

I received an email at the beginning of this month that my ATT wireless account was closed. My wireless plan has been canceled and I cannot even check my balance and payment history since I cannot login. My service was stopped, and according to my friend, somebody else was answering the phone when

Questions

470

14

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Internet bill coning $5 more for past 3 months despite informing at&t

From last 3 months we have been getting $85 bill when the monthly bill is $80. Also our Auto pay is set up. I will lodge a complain about this issue. Deeply disappointed. Have been back and forth with customer service but no result. Seeing this increase in bill even after enabling auto -pay for more

Questions

325

4

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Scammed by employee nothing being done.

Good afternoon, I recently had internet issues and a guy was sent to my house to fix it. I found out he was a veteran like me and he had asked me what company I used and told him T-mobile and he mentioned att but I said I was not really interested and he kept asking about what phones me and the fam

Questions

451

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Recieving Confirmaition Codes

I am not able to pay bill because I cannot receive my verification code. Due to that, I am not able to call or send texts.

Questions

261

4

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ATT cost me extra money for three months!!

I had an ATT family unlimited plan every month with my parents. In December 2021, my parents travelled abroad, and there was no need to pay for their unlimited plans. So I called ATT customer service on Dec. 19. The agency said she could suspend those two plans, and I only have to pay 10 dollars eac

Questions

165

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Prepaid account cancelled; phone number lost; balance all gone; refund request refused, unacceptable!

My AT&T Prepaid account was cancelled on May 31st 2022 without any earlier notification. The expiration date is April 2023, just refilled $100 for the extension. The phone number was also lost by AT&T. All my balance ($721.84) are lost. Call the costumer services and stopped by the corporate

Questions

893

24

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FIBER MAPPING MISMATCH: Not available at my home despite positive results on https://www.att.com/internet/fiber/coverage-map/

I moved to my current home after verifying with ATT that Fiber is available here via https://www.att.com/internet/fiber/coverage-map/. Two separate techs have come out to attempt to install fiber. They fail, indicating that the hardware to actually connect my house to Fiber is on the other side of t

Questions

146

2

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I think ATT sold me a refurbished phone (Galaxy S10) when I assumed I was buying a new one for 25/month

I bought a new phone (Galaxy S10) from the ATT website. It was an upgrade. I assumed it was brand new but maybe I misunderstood. I'm paying $25/month for it so I assume it should be brand new? I suspect it's refurbished because upon activating it, it had APPS! Silly apps; like hatch an egg app, a Ga

Questions

170

3

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Port out Timeframe

Yesterday I put in a request to port my number from AT&T to SafeLink Wireless. I'm currently still using my AT&T SIM. How long does it take to transfer? I would like to know if something is wrong, or if this is normal..

Questions

242

3

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Military Unlock not processing

When a servicemember deploys is it Att&t's policy to unlock the device? If so, and deployment orders are requested what should servicemembers submit? I've been in the military 10 years, 4 deployments and not once have I been issued deployment orders...they are not a thing. The only orders we rec

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1.6K

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