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Delay in shipping phone

So I order an upgrade for my phone on 12/26, probably not the best time to order one by yeah..the order STILL has not moved and is "getting order ready" stage has of 1/8. Do I just cancel the order and try again or wait a couple of more days?

Questions

 • Phone & Device Upgrades

256

1

0

Trade in issue

I sent a phone in for the $1000 promotion. Added bubble wrap and put it in a box because both myself and store manager agreed the envelope sent didn't seem like it would be protective enough. Check the status this morning and they say it had a cracked screen. Customer care says there's nothing th

Questions

 • Wireless Account

44

2

0

AT&T Internet Speed Increase

I'm unsure why I'm locked at 5Mbps plan. I would like something a little faster but with the change to only support 5, then the next tier 25Mbps I'm stuck.  My line rate supports much more as evidenced by below (from my 5268AC gateway). DSL Line (Wire Pair) : Line 1 (inner pair)

Questions

 • AT&T Internet Account

63

5

0

Gateway upgrade

Hello, Maybe there is already a post, but I have a Pace 5268AC and I'm looking for some instructions on how to place it into bridge or IP passthrough. I currently would like to have my ubiq device carry the load when it comes to traffic but i am not having any luck finding good instructions. I

Questions

 • AT&T Fiber Equipment

69

1

0

s20+ vs s20 Ultra ordering issue

I just finished an online order for an upgrade, to an s20 Ultra, through chat (because it wouldn't accept my address) and It is showing up as an s20+ 5g in the Order Management Portal. The Live chat guy assured me that it's just what it's coded to say and that it's the S20 Ultra. I'm not sure if i

Questions

 • Phone & Device Upgrades

28

1

0

No shipping label was included in box to return my old phone.

Hello, So I was on the AT&T Next program and upgraded to get the new iPhone 6 Plus.  My old phone was not completely paid off yet, so upon ordering it was understood that I would need to send back my old phone once I recieved the new one. The instructions make it sound like I should use the same box

Questions

 • Wireless Account

2.4K

3

0

0

return

we ordered and received 2 new phones 12.16.2019, there were no return labels for the old phones in the new phone boxes as is usually the case, we activated the new phones expecting an email with shipping labels to return old phones. now after 45 days we have been billed for non-return of phones, we

Questions

 • Wireless Account

24

1

0

Difficult to locate anyone to speak to

As a customer, I am directed to where to select to "contact us", however when "contact us" is selected, the customer must go through a rat race to find a phone #.  This is horrible customer service!!!!   The least you can do is provide a direct number.  It appears that AT& T

Questions

 • Wireless Billing

27

2

0

Internet Speed Availability

I have been living in this house for 11 years, ATT has been available since 2014 in my city. I have been constantly checking for availability of fiber for my house and there has yet to be an increase from the 50mbps that's been offered. The street next to mine has fiber available to them. Is there a

Questions

 • AT&T Internet Installation

31

1

0

iPhone 4s to an iPhone 12pro info transfer AT&T

How would be the best way to do this? Do I go through iCloud, iTunes, or what? I need to transfer contacts, photos, texts and apps with sign in/password info for the apps. I have both phones, an iPad Pro and a PC laptop running windows 10. Both the iPad and laptop have iCloud and iTunes installed. T

Questions

 • Apple

36

2

0

Exhausted After Attempting to Resolve Trade-in & Billing Issues

At this stage, I have exhausted all the options I am aware of to resolve my trade-in and billing issues. I have been trying to receive assistance since mid-November 2020. I submitted a message through the trade-in website. No one contacted me after a week. I called the trade-in phone number and spok

Questions

 • Wireless Account

48

3

0

Uverse account upgrade created two accounts and our old phone number no longer works

About a month ago, a Uverse rep knocked on our door and talked me into upgrading our existing Uverse DSL (which we acquired in Aug. 2013).  We were to upgrade to newly available Power tier internet, TV and keep our Voip line.  The old account was under my wife's name (we have different last names). 

Questions

 • U-verse TV Account

436

1

0

0

3 times customer service has promised I would get my credit LIARS LIARS LIARS

Been with AT&T for 9 years, never paid my bill late, upgraded my phone twice, but this last one, in November 2020 has been a nightmare. Wait 3 billing periods is where they screw you. Buy the time you realize something is wrong its almost two late.  Twice I contacted customer service via c

Questions

 • Wireless Account

74

7

0

Samsung s7 edge - upgrade

Hello, I have a Samsung S7 edge (sm-g935a) this phone a bonus brought me from the United States (I live in El Salvador) and I would like to know if there is an update of the Android Oreo (8.0) (G935AUCS4BQJ2) if you could send me a download link to install it by means of odin. Thanks you.

Questions

 • Samsung

328

1

0

0

I need a detailed bill of my new phone and accessories order

When I look at my order online all I can see is the status and the items I ordered. The amount charged to my credit card is more than the accessories I ordered.  How do I get a detailed bill of exactly what was charged to my credit card? 

Questions

 • Wireless Billing

44

1

0

Can I buy a Note 5 outright for $740 and use my sim card that currently has AT&T Next on it?

I have a phone on AT&T next currently and I want to know if I would be able to buy a Note5 outright for $740 and take the sim card out of my current phone and put it in the Note5 that I will buy.

Questions

 • Phone & Device Upgrades

334

1

0

0

Transfer Upgrade Eligibility

I am looking to do a Tranfer Upgrade Eligibilty (https://www.att.com/esupport/article.html#!/wireless/KM1129119) to move my upgrade from my main line to an alternate line and then my main line would assume the installment plan from the alternate line.  I am being told this cant be dont unless the up

Questions

 • Wireless Account

418

1

0

0

Traded Iphone

I traded in my iPhone X for the new 12Max. It has been 3 billing cycles and no credit for the phone yet. Called and was on hold over 15 minutes. Used their box and label, seems like an issue with AT&T. HOW DO I GET MY MONEY

Questions

 • Wireless Account

31

3

0

Slowest Wifi Ever

The Worst Internet In The World    My Wifi Upload Speed Is  Download is 16 sometimes most of the time it reaches 2 i saw the website it said 1k mbps where is it not here thats for sure the Ping 60 upload .42 the buffers are terrible I cant do anything with this wifi i cant even buy a router on amazo

Questions

 • AT&T Internet Features

34

0

pay to have better lines brought to our house

we live in what has to be a network rarity, the only network plan we can ever pay for (aside from satellite) is DSL, and that interferes with our work because we cant keep a stable zoom call. now you installed new lines to a house less than 1/4 of a mile down the road from us and they say they get 5

Questions

 • AT&T Internet Installation

46

1

0

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