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Can't Resolve Month-Long Wireless Issue

Trying to solve and close an account that was opened in error when trying to upgrade my son's phone on my account.  Was told a month ago by Annette in EComm that I would be all set (she knows the problem and has added notes to my accounts).  Lo and behold, I am getting threatening emails about an ac

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Difficulty upgrading with Any Year. Any Condition. promo

So, I just upgraded my S8 to a Galaxy Flip5 with the promo, but I've been having difficulty getting my parents' phone upgraded as well. When I tried doing the deal about a week ago it said the phones weren't eligible. Now, after going to an ATT store to turn in my old phone and see about upgrading m

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24

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WORST Mobile Phone Trade In Experience Ever. OVER 6 MONTHS! No positive progress or near resolution. WHY AT&T? !

It’s really disappointing to know that there are other cases on these forums very similar to mine. This is definitely is the worst trade-in program I have ever experienced. If you have an opportunity to do a phone trade in via Apple, save yourself any potential headaches and go through them.&nbs

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Return Issues

On November 12th I returned an iPhone Pro in the box that was provided to USPS. I have been trying to track the package to make sure it was returned on time in order for me to upgrade to the iPhone I actually wanted to get, the iPhone 12proMax. Thus far, the tracking site shows that it is still in t

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70

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Upgrade trade in credit never posted to account

I received the trade in credit for my phone upgrade. It was part of the $1,000 off promotion. It has never posted or been credited to my account. I am still being charged every month. It is my fault originally because I had typed the wrong phone number when mailing back my trade in phone.  Typ

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31

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Trade in Phone Problem

Traded in a phone early December and had multiple calls that they could not find the phone even though the tracking number said delivered. Finally after refereeing to the email sent to me with the tracking number, they were able to find the report on my phone. They said my phone was not in any good

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21

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Want to get (Edited per community guidelines)ed over and lied too? Choose AT&T today!

I have five phones with AT&T and two of the phones are paid off and the other three were 75% paid off, I called to talk to a customer rep about upgrading my phones to an iPhone 14 Pro Max mind you we were already paying for an iPhone 12 Pro Max All three of them. And this wonderful good hearted huma

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want rid of dsl but you refuse to offer us anything?

you are wanting us to get rid of dsl but yall refuse to get us high speed internet

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Samsung Galaxy S5 Marshmallow Upgrade?

JUst wondering if there is any news on weather or not the Samsung Galaxy S5 will get the android marshmallow update or not. I see that S6 has gotten it, what about the S5?

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430

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Trade-In Return Issue

Hi All, I'm facing an issue with AT&T agents in-store/on phone for the trade-in request last 5 months. Let me explain my issue in detail. I opened a new account Last Oct 21 with 7 members in line and I traded my iPhone 11 Pro Unlocked phone to get iPhone 13 Pro by using Promo code 1000$. The n

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67

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McAfee Security Suite maxed out on old computers

I downloaded security suite on 5 prior computers that have since been discarded. I need to download it to my new computer but it will not let me because of the five old ones. How do we refresh the licenses and discard the old computers from the list?

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Stalking

Any way we can get AT&T to leave me alone! I tried to work with y’all but you thief’s with horrible paperwork skills y’all worse than an abusive partner. If anyone reads this find another provider before it’s to late

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Losing customer long time customer for good

My $800 trade in credit was reduced to $7 solely because I didn't unlock the phone before I mailed it back. It was in stellar perfect condition, ridiculous. I am leaving AT&T for Verizon or Mobile.  

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How to get 6 HD streams with fiber upgrade in 2022

I couldn't find any info in searches for the last few years related to this question so I thought I'd ask to see if the old information is still applicable. I currently have 50/10 FTTN copper service, with uverse tv that gives me 3HD/1SD. I happen to have already ended up with a 1TB Pace IPH8010

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153

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Internet installation

AT&T cut corners by hiring a third party to install fiber optic in our neighborhood. No one inspected the work and it turns out they missed multiple houses. We signed up to upgrade our internet to fiber optic and now can not due to the incomplete work. We will now be without the service we signe

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Black Friday deals questions not answered

@ATTHelp @ATTHelpForums  I am wondering why ATT offers free phones but you need to change your phone number in order to be able to get that deal. That does not make sense to me. If you are willing to pay for the service why do you need to change the phone number?  I hope a person

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Closed

Request for Reimbursement and Honor of Military Discount Agreement

6/18/23 AT&T Customer Care/Retention Subject: Request for Reimbursement and Honor of Military Discount Agreement Dear Customer Service/Retention Dept. I am writing to address a matter of utmost importance regarding my account with AT&T. As a loyal customer and a ve

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AT&T Fiber Discrimination and (Edited per community guidelines) -

AT&T has repeatedly turned down our request to install fiber in our building. They say fiber isn’t available in our area. However, there is availability for our neighbors directly to our right, and to our neighbors directly across our street. Any address with a unit number or apartment number

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Need system update.

My lg v60 thinq is currently on android 10. So I want to update to android 13 . How can I update? Please help.

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Internet Support at AT&T is horrific plus they have a idiot of a Chat with Virtual (Edited)istance that darn thing knows nothing!

I've been an AT&T customer since 1975 45 years that a long time for us old folks. I had the old rotary phones they would provide to their customers and I still have the same number. Now I only have Home Phone and Internet. That's enough. A few years back I had them do something my son helped them be

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