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I upgraded my iphone but it's under a wrong phone number

I upgraded my iphone but it's under a wrong phone number. Instead of upgrading my phone it ends up to be under my wife's number, which is in the same plan. The phone is already shipped out and I can't reach anyone for help.

Questions

 • Phone & Device Upgrades

1.2K

2

0

Closed

CHARGED FOR ALMOST 3 YRS AT RENTAL ADDRESS WE HAD TERMINATED SERVICE, ALSO BILLED FOR FIBER SINCE AT NEW ADDRESS!

I would like to file a complaint with internet loyalty supervisor joshua id#PZFKW56. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

Questions

 • AT&T Fiber Installation

24

1

0

Not Getting Full Gig...

Hello.Switched from 500 to 1 Gig a few days ago. We have a Pace 5268AC. On the 500 plan, wired we were getting, on average, over 600 up and down. Apparently AT&T turned the speed up to make sure were getting the full 500.  WiFi we were getting about 450 up and down. Now on a Gig, from my

Questions

 • AT&T Fiber Equipment

193

8

0

Closed

AT&T VoLTE phone list - What do some have that others don't? Good looks and money?

Am I understanding correctly that if a phone make and model isn't on the AT&T accepted list, it can't or won't be allowed on their network, even if it has VoLTE technology? Specifically, I speak of the 2020 & 2021 Android 10, OUKITEL WP5 Rugged phones, GMS, 4G LTE, HD+ 4GB+32GB or HD+ 4GB+6

Questions

 • Other Phones & Devices

3.1K

3

Samsung Galaxy A20 not being supported in 4G Feb 2022 changeover?

So is the Galaxy A20 really not being supported in this 2/2022 changeover? It seems to have everything older phones have that are on the list and more, but it is not in the official list.

Questions

 • Samsung

7.3K

22

Upgrade Cancelled for unknown reasons

HMM well, its 2022 and I have to say there still are problems with AT&T. I put in an upgrade for the iPhone 14 pro on Sept 14. By Sept 15th I happened to log in and wanted to know what the status was for shipping and if you possibly moved up sooner. Once I got there I got a surprise. The order w

Questions

 • Phone & Device Upgrades

10

0

0

Phone upgrade and contract renewal

My 5c broke and I was given and old phone to use. I am on a family plan and past due for an upgrade. However, my dad is adamant that doing so means we have to renew our contract which he doesn't want to do, so I'm stuck with this crappy phone. Is what he says true??

Questions

 • Phone & Device Upgrades

2.2K

3

0

0

Phone Upgrade on Walmart Giving Constant Error

I am trying to upgrade my phone on Walmarts website to the new Iphone SE since there is a great deal going on and it keeps giving me an error. I already went into a AT&T store and confirmed all my information such billing zip code, SSN, etc. Each time i enter the correct info it says "Some of the in

Questions

 • Apple

438

1

0

Do I really have to pay more per month if I upgrade with a 2 year contract?

I've been with ATT for over 5 years. I've NEVER upgraded during that time and still have an old iphone 3GS. I've been waiting for the iphone 6 to come out so I can finally get a new phone, but a few months ago we switched from our old plan which was $125 a month to the mobile sharing for $97 a month

Questions

 • Wireless Account

18.7K

40

0

0

AT&T Next Up Trade-In Confusion

I recently upgraded my device to the iPhone 13 Pro Max online (I'm on the AT&T Next Up plan for yearly upgrades). My new phone arrived on Tuesday (Sept 28), but I didn't receive any documentation or directions about sending back my old device. I called AT&T customer service multiple times to

Questions

 • Apple

908

11

Upgrading a M1 nighthawk to a M6 Pro, But the system wont let me. Please Advise!

I have a ATT Unlimited Plus Grandfather plan. Under that Plan, AT&T explicitly granted it 5g and 5g+ per their press release HERE. I have two M1 Nighthawks on my account both on the grandfathered plan and with unlimited data. Recently ATT has released their Nighthawk M6 Pro. However, I am unable

Questions

 • Phone & Device Upgrades

425

4

0

Not getting OTP codes on Samsung Galaxy s22 ultra

Well this is another known issue that once again att is ignoring. I haven't been able to get any (including ATTs) OTP codes. I have a brand new Samsung Galaxy ultra. I've tried everything that is on the community pages as well as called countless times. kinda (Edited per community guidelines) not be

Questions

 • Data & Messaging Features, Internet Tethering

31

4

0

Closed

Free Fiber Upgrade

How does one accomplish the promised 10X faster internet upgrade "at the same price you're paying now"? I can't find how to make that happen.  I have the letter containing the promise, but don't see the option online.  All options seem to cost more.

Questions

 • AT&T Fiber Ordering

183

1

0

AT&T won't allow me to upgrade my phone online

Hi, I want to upgrade my device online, like I've been able to do in the past. My iphone is old, my account is in good standing. I even see a notification in my inbox that says "upgrade online, choose your device, it will be shipped...etc.". When i go to upgrade, a notice pops up telling me that I

Questions

 • Apple

109

5

0

BJ's AT&T sales rep lied about phone gift cards

As a current AT&T customer we weren't eligible for the $250 gift cards but Supervisor Javid Naidoo at the BJ Offer LIne 888-355-1680 said "not a problem". He knew how to get around that by signing us up on April 13, 2021 about 7pm as new customers through BJ's. He made several promises that soun

Questions

 • Wireless Billing

540

6

0

Closed

How to activate service on your new device

Activating your service on a new device is simple! First you will need to activate your new equipment, then you will want to setup your new phone. Check out the information below to get started! Activating your device If you went to a store to get your device, your phone should be activated. If

Questions

 • Phone & Device Upgrades

85K

0

0

0

Switched from grandfathered iphone unlimited plan

After the FCC settlement (which I never really saw a penny from), I knew the only thing tethering me to this plan is the previous idea that somehow it was the best plan AT&T had and that's why they discontinued it and tried to switch people off of it. I think 5-7 years ago, that statement wa

Questions

 • Account Features

3.4K

4

0

Need to cancel Protect Advantage for 1 upgrade

Last night, while trying to file a claim for one of my devices, it gave me the option to select whether or not I wanted to upgrade from my current $7.99 protection plan to one for $17.99. I obviously selected no, since I wasn't trying to pay ten extra dollars for practically the same thing that I al

Questions

 • Other Phones & Devices

340

1

0

What is physically needed to connect new Uverse service to my home?

I have DSL (6megs) on a dedicated phone like and want to upgrade to 75M Uverse. Is the new service going to also use those phone wires and connect up the same way to a new box that has wifi and Ethernet? I am trying to find out if new wires will have to be run and what type?  Thanks.

Questions

 • AT&T Internet Installation

1K

4

0

att cancel my wireless service but they want me to continue to pay for service :( :(

How can att service just cancel your wireless service without your permission and they give you excuse we are so so sorry bout your service but they want you to continue to pay for the service but your service in not in service. any suggestionI don't understand why they cant give me new number sinc

Questions

 • Samsung

74

1

0

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