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$300 Credits Never Received

Hi, On October 28, 2019, an online agent convinced me to upgrade my iPhone 6s with a $300 Credit deal. He walked me through while I placed the order for an iPhone 11 in real time. The transaction completed successfully.Ever since my iPhone 11 (128G) was activated and the old phone was traded in, I h

Questions

347

8

bought iphone 15 pro max from best buy using trade in deal, now best buy doesnt say i selected trade in...

To continue the header, i purchased the iphone 15 pro max & picked it up from my local best buy store 15 days ago. I did in-store pickup, so in the midst of the order i placed, i selected YES to a trade in & then put in my iPhone 11 i planned to trade in. Best buy's website asked me all the question

Questions

3.2K

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Screen unresponsive after Android upgrade

My s10+ plus got frozen after I upgraded to android 10.0, I tried force restart and reset and still didn't work until I called Samsung and they directed me to their service centre. The phone started working fine and after 2 days, the problem is back again. I don't think taking it back to the service

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32

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Upgrade

If the account holder makes me an authorized user, as she lives 5 hours away from me now, can I upgrade without her.

Questions

154

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Horrible Customer Service - Internet

Maybe one of you can help me. My family and I have been loyal AT&T/DirecTv customers for 9 years. Unfortunately, it may be time to make a change. We have the bundled service with DirecTv, 5 mobile phones with unlimited plans, a home phone, and internet service totaling about $700 per month. Here i

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26

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Request ATT Fibre in existing single family home community

Hi, We live in Evergreen area of San Jose, Zip code 95135. Only service for internet we currently have is xfinity and we would like to have AT&T fibre service instead. Currently the fastest speed available to us is 100mbps which is not enough given we have several security cameras and streamin

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21

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Complaint

Does anyone here know how to file a formal complaint?  I have tried calling and they told me to login type in "complaint" in the search engine and there is form to fill out.  I have done this and only found an arbitration form?   Any ideas? Thank you, GL

Questions

365

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Returned trade in phones in the original IPhone 12 boxes with included labels.

I mistakenly sent my old phones back with the shipping box and return label for my new IPhone 12 pros. I did not copy the tracking number or any information as I thought I did it the right way. They have to of received the returned IPhone 12 pro packages by now and seen that it was not the new phone

Questions

25

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New equipment question

Can someone explain why it is taking so long to get my new equipment when I am upgrading on an existing line??? I ordered a new cell phone on the 15th of December and when I check the order status it is still in pre-order... This is very frustrating given my old equipment's display no longer works a

Questions

80

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Closed

The Problematic So-called "3G Going Away" Campaign

Text messages from AT&T recently arrived at my unlocked 4G/LTE mobile phones, claiming that my device will stop working soon due to the elimination of 3G network by AT&T. It was indicated that a short list of limited make and models of devices would continue to be supported by AT&T in th

Questions

55

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Upgrade trade in credit never posted to account

I received the trade in credit for my phone upgrade. It was part of the $1,000 off promotion. It has never posted or been credited to my account. I am still being charged every month. It is my fault originally because I had typed the wrong phone number when mailing back my trade in phone.  Typ

Questions

31

3

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Samsung Galaxy S5 Marshmallow Upgrade?

JUst wondering if there is any news on weather or not the Samsung Galaxy S5 will get the android marshmallow update or not. I see that S6 has gotten it, what about the S5?

Questions

430

4

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AT&T Fiber Discrimination and (Edited per community guidelines) -

AT&T has repeatedly turned down our request to install fiber in our building. They say fiber isn’t available in our area. However, there is availability for our neighbors directly to our right, and to our neighbors directly across our street. Any address with a unit number or apartment number

Questions

36

4

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Upgrading using Pay and Trade In Device on Next?

Hello, I purchased an iPhone 5s 32GB Gold about 4 months ago and want to upgrade to the iPhone 6...When I check my upgrade eligibility it tells me I have two options: 1) Pay off the phone entirely and keep it and then upgrade OR 2) pay off the remaining 12 month installment and trade in this iPhone

Questions

413

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TERMINATION OF INTERNET SERVICE

I HAVE TRIED TO TERMINATE MY PARENTS INTERNET SERVICE THROUGH THE PHONE WITH NO SUCCESS. THIS IS BEING DONE FOR MY PARENTS WHO ARE ELDERLY AND DO NOT RECALL PIN NUMBERS AND PASSCODES. THEY LIVE IN FLORIDA. YOUR CUSTOMER SERVICE IS TERRIBLE!!!!!!!!!!!!!!!!! I GAVE THE ACCOUNT NUMBER, SERVICE ADDRESS

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41

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Someone knows how upgrade the note 8 smn950u to android 9?

In settings don't appear dead upgrade

Questions

180

1

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After internet upgrade, still have old speeds

I was recently upgraded to the 24 MBps plan and have not yet seen any change in speed. I am using speedtest.net and am still registering 5-6 mbps speeds. Tried to reset the modem, any other suggestions?

Questions

1.3K

2

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Fedex didn't deliver my upgrade phone at&t won't credit my account installment plan!

01/16/22 Ordered Samsung Galaxy S20 fe online;    [Fed-ex tracking showed delivery for 01/19/2022 by 4pm] 01/19/22 No deliveries at all from fedex- phone not recvd.    [I was working in yard from 11am-dark with others building front porch]** neighborhood dogs go crazy barking w

Questions

294

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Looking to confirm an order placed on ATT.com actually went through.

Hello! Last week, I placed an order for a new phone on the business account I administer. I have received a "Your opinion is important to us" email asking for a review of the phone, but I didn't receive an order confirmation email or any tracking information. Is there a way to see purchase history o

Questions

20

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Upgrade Phone

Ok so I switched from an iPhone 11 to the Samsung Flipz3. I traded in my 11 for the Flip which was supposed to cover the cost of the Flip. Well looking at my bill it says installments. I want to go back to iPhone and when I select upgrade I get a notice saying I have to pay over $600 to do that beca

Questions

83

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