Looking to upgrade my plan with "unlimited" data because 8 GB isn't cutting it. I'm paying $25 a month now, so I don't complain.I log onto AT&T to look at plans and see one for $40 month at 15GB, so not too bad, right?Yeah, until you realize that they default their pricing page to a plan that has 4

I'd like to take advantage of one of the AT&T phone deals present right now - to purchase a Samsung Galaxy S20 for $10/mo (or perhaps $15/mo, it was $10 yesterday) by purchasing a new "unlimited" line. However, I would like to move a number over from preexisting AT&T line to the new line, effectivel

I placed an order on 6/14/2020 and both watches showed be on order.  One with a delivery date of 6/29 thru 7/6 and the other with a delivery date of 7/16 thru 7/18.  I cannot believe that these watches are unavailable for immediate shipment and I don't want to cancel the order because I signed up fo

I purchased new iphone 12 max pro & wanted to trade in my iPhone 8 for the "up to $700 credit promotion" but I never got my trade-in labels. I requested them twice online (including online chat 2x) and it's been already 3 weeks. Can't get anyone to help. Someone help me return my old phone so I

Trade in confirmation #(edited as per community guidelines) - Trade RMA was created on 11/30. It's been more than 10bd and I still haven't received my return materials. I did receive an email about timely action being needed, having my device sent in, but obviously I'm not able to do so at this p

2/8 - Went to Sam's Club to upgrade 2 lines with the S21 promotion. Everything seemed to go normally with no glitches. To qualify for the phone upgrade, I had to also upgrade my plan to one of the unlimited plans, and that also seemed to go OK. I got a text from AT&T while in the store thanking

Today AT&T installed AT&T 1000 fiber. It works, sort of.  Out AT&T 75 router was not replaced with a new fiber router.  Instead, an interface box was used.  I've done some speed tests using the official AT&T speed test.  Believe me, this new 3.8$K Acer supercompu

Going to provide background here: Today, I switched to AT&T. My wife and I had T-mobile for around 4 years. This year, T-mobile's service was becoming unusable all throughout the area. Both my wife and I's phones were dropping calls; unable to get an internet connection just about anywhere in

Greetings. I was wondering what the best way (for everyone) would be to have my kids (all over 22 now) transition into their own plan instead of upgrading again under my plan. Even if I continue to help out, is there a way to keep the total cost at least equal but hopefully cheaper than I am current

USPS/Pitney Bowes shows my trade in as delivered and received by the facility in TN. However my account hasn’t even shown the device in transit!! What is the deal?!

A store employee off yours decided in lue doing the honorable and honest thing, he should lie to me and my wife, add 5 lines for my kids, only later to find out we could not get them, totally ruining Xmas for my kids, now we're here, I called and had these lines removed, but as off today I can see y

I initiated the promoted online trade in. I was to receive $1000 for a new Samsung Galaxy S22+ for a trade in of my Samsung Galaxy S10 in pristine condition (I have pictures). I received the new phone on December 21st, 2022. I changed my phone over after Christmas. I sent my phone back in AT&T's

I go in and they try to sell me internet or TV.  I don't want either......I just want to pay my wireless bill or I need my phone fixed.      But before they take my payment, they have to go check in with the manager who is tied up for 10 more minutes.       I

So I traded in an iPhone 11 for the iPhone 14, at the time of trading in the iPhone 11 the promotion was 800 in billing credits for the iPhone 11. So I decided to trade the phone in and proceed with the trade in. After two month I receive a promotion card in the mail of 150$ for my iPhone 11 and I’v

I have been with Customer Service 4 times in the last week. I am being charged for a phone lost in shipping or not received by AT&T.  I have provided the tracking number and the IMEI number so that the phone can be verified that it’s not in my possession. I have also contacted UPS b

Hello! Last week, I placed an order for a new phone on the business account I administer. I have received a "Your opinion is important to us" email asking for a review of the phone, but I didn't receive an order confirmation email or any tracking information. Is there a way to see purchase history o

On your first month's bill you are charged and activation or an upgrade fee feel watch line your taxes and fees are $10 because they add the fee to the watch line and you get taxed on that it still doesn't make sense because it's twice as high as a phone line but that is the reason that I got from A

Back in December I traded in mine and my Daughter’s I phone with the next up program . I usually go in store and swap out with no problem. The I phone 14 was on back order so we waited . The new phones came in the mail and we took the old ones to the store near our house and the AT&T employee to

I keep getting a message to upgrade my email to Webmail 7.10, with a link to click on to download or my email will be permanently closed. Is this legit?

I switched to AT&T because they offered $700 credit with phone trade in (beginning with $40 phone value) November 2019. The store clerk assured that I am eligible for the credit and I will be getting device fee off of my monthly billing cycle. However, after 1.5 years nothing has changed and eve