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OK - here is a quick breakdown for any users who like the prepaid GoPhone option.I don't like being tied into contracts, so went with GoPhone. No fees are added. $60/m for smartphone, unlimited talk & text, and 4GB LTE data. (reduced to $55/m if you have auto-refill selected) (( Tax is calculated at
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Apple
In settings don't appear dead upgrade
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Android
Maybe one of you can help me. My family and I have been loyal AT&T/DirecTv customers for 9 years. Unfortunately, it may be time to make a change. We have the bundled service with DirecTv, 5 mobile phones with unlimited plans, a home phone, and internet service totaling about $700 per month. Here i
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AT&T Internet Installation
I currently receive a $20 per month discount on my current internet plan and am considering upgrading to the next level plan. Will I still receive the bundling discount? It is not reflected when I select the new plan on the AT&T site. Also, does the upgrade require a technician be dispatched or can
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AT&T Internet Plans
Hi, We live in Evergreen area of San Jose, Zip code 95135. Only service for internet we currently have is xfinity and we would like to have AT&T fibre service instead. Currently the fastest speed available to us is 100mbps which is not enough given we have several security cameras and streamin
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AT&T Fiber Installation
I decided to look at my upgrade options today, as I wanted to double check that right about Christmas our accounts should be eligible for an upgrade. It used to be that 18 months into a 24 month contract, we'd have upgrade options. Now, all we are offered are these ridiculous NEXT upgrades, or to
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Wireless Account
Does anyone here know how to file a formal complaint? I have tried calling and they told me to login type in "complaint" in the search engine and there is form to fill out. I have done this and only found an arbitration form? Any ideas? Thank you, GL
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Wireless Account
I currently have 4 lines, 3 with on an installment plan. I preordered the iPhone 6 Plus as an upgrade to a line where I had a tablet, but do the backorder I cancelled it and went to a store and got the regular iPhone 6 and upgraded another line and used the trade-in program to pay off the installmen
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Wireless Account
I placed an order on 6/14/2020 and both watches showed be on order. One with a delivery date of 6/29 thru 7/6 and the other with a delivery date of 7/16 thru 7/18. I cannot believe that these watches are unavailable for immediate shipment and I don't want to cancel the order because I signed up fo
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Wireless Account
I purchased new iphone 12 max pro & wanted to trade in my iPhone 8 for the "up to $700 credit promotion" but I never got my trade-in labels. I requested them twice online (including online chat 2x) and it's been already 3 weeks. Can't get anyone to help. Someone help me return my old phone so I
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Wireless Account
I mistakenly sent my old phones back with the shipping box and return label for my new IPhone 12 pros. I did not copy the tracking number or any information as I thought I did it the right way. They have to of received the returned IPhone 12 pro packages by now and seen that it was not the new phone
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Wireless Billing
Recently purchased the new iPhone, through the trade-in deal of $1000 off. AT&T never sent my trade-in kit, I had to calla and request one and they still say it has to be received within 30 days. I mailed it immediately the next day after they sent a return label via email. Now the return has fi
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Wireless Account
Hello! Last week, I placed an order for a new phone on the business account I administer. I have received a "Your opinion is important to us" email asking for a review of the phone, but I didn't receive an order confirmation email or any tracking information. Is there a way to see purchase history o
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Wireless Account
USPS/Pitney Bowes shows my trade in as delivered and received by the facility in TN. However my account hasn’t even shown the device in transit!! What is the deal?!
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Wireless Account
Can someone explain why it is taking so long to get my new equipment when I am upgrading on an existing line??? I ordered a new cell phone on the 15th of December and when I check the order status it is still in pre-order... This is very frustrating given my old equipment's display no longer works a
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Samsung
AT&T Customer Service is completely unable to provide a resolution. I am trying to upgrade my parent's phones on my family plan. I have placed orders twice now with their address for shipping and both times the orders were cancelled. I tried to place the order with my address for shipping and the or
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Phone & Device Upgrades
Hi - I have an AT&T Prepaid SIM and am on the $45 autopay plan. I recently traveled overseas and did not realize my plan would not work. I am trying to log into my account and change to a postpaid plan as I believe this will help me use my phone overseas.However, my PIN is not working and I cannot
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More AT&T PREPAID Discussions
I currently have an an iPhone 5 with the same unlimited data plan I've had for years now. If I upgrade to the new 6 will I have to lose my unlimited data? I spend half my days using my data in one way or another; to lose my unlimited plan would ruin my use of any phone even a brand new shiny iPhone
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Wireless Billing
I have a unlocked ATT Netgear 770S how do you turn roaming on my ISP has free roaming and told me to turn it on. I don't know how to turn roaming on can someone help me that does know how.
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Other Phones & Devices
Closed
Text messages from AT&T recently arrived at my unlocked 4G/LTE mobile phones, claiming that my device will stop working soon due to the elimination of 3G network by AT&T. It was indicated that a short list of limited make and models of devices would continue to be supported by AT&T in th
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Network Coverage