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AT&T is committing consumer fraud. We were deceived into 'Buy One, Get One Free' Promotion for Apple Watch

We bought an Apple Watch for my daughter and the AT&T store representatives insisted we take the promotion for a 2nd free watch 'because it was free.' They also told us we didn't have to activate the 2nd watch if we didn't want to use it.  Come to find out months later AT&T has been ch

Questions

6.2K

57

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ACCOUNT VERIFICATION -- Unblocking my SIM

​I am unable to access my ATT account. The only verification method I am provided is sending a code to a phone number that I cannot access because my Sim has been blocked. I dont understand why there is not any other way I can verify my account, through email, DOB or payment method, or anything else

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152

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False information and fake advertisement

Unfortunately we have been advices for an attorney to take this case for all irregularities. ATT is offering false advertisement and publicity. In the stores the information is different to the “real information”. In our case we brought 2 new cellular phone with still warranty with apple (iPhone 8 a

Questions

562

6

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AT&T screen insurance

After paying $300 for insurance for screen protection I noticed the back of my phone was cracked. Only to find out out the 3rd party AT&T/Asurion told me to take it to date they do not cover the back of the phone. Huh? It’s all glass. That makes zero sense and I do not see anywhere in their pamp

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170

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How to located a Corporate Store?

I have a problem that I've been told can not be handed at an authorized retailer. I have been told that I HAVE to go in person to a corporate store to present paperwork. However, when I go looking online to locate a corporate store, it is not clear which stores are corporate stores and which store

Questions

44.9K

1

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I didn’t get the same color replacement phone as the device that was stolen from me a few days ago. Can I swap it out for the color I want.

My iPhone 13 Pro Max was stolen three days ago at an event in Los Angeles. I just received the replacement today and it’s the color black and I HATE the color black. Just looking at this phone makes me angry, that’s how much I hate this color and I hate the look of it. My original phone was an iPhon

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2.4K

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Att Error - they are "double dipping"

It has come to my attention that I have been paying for U-verse and Direct tv simultaneously. In February of 2023 we were told that our services would be switched over to Direct tv and U-verse would be cancelled. This was a switch we did not initiate; we had no choice. We accepted the change and hav

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190

10

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Two "AT&T employees" door-to-door legit?

In our growing neighborhood in the past four years, we've had at least three AT&T door visits which hasn't bothered me until yesterday.  Prior "ATT" visits were typically congenial - I'd mention I was satisfied with my current provider in all aspects- reliability, price, bandwidth, etc. Th

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15.4K

18

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HBO Max needs to cut a deal with Roku

Here is feedback I just left at an HBO Max forum....I Have had HBO service for about 20 yrs. On Comcast cable and Directv - since cutting the cord I get it thru Amazon Prime over my Roku.  I choose Roku as my hw/sw when I cut the cable and am pleased with it.  I am appalled that over 6 mo

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34

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No Internet 5 days post hurricane!

We are 5 days post Hurricane Ian. Power is back on, the debris is cleaned up, most of the water has dried up, BUT we have NO INTERNET & NO WIFI. My neighbors have Spectrum and Never lost internet. WHAT IS GOING ON ATT?!?!

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116

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ATT cost me extra money for three months!!

I had an ATT family unlimited plan every month with my parents. In December 2021, my parents travelled abroad, and there was no need to pay for their unlimited plans. So I called ATT customer service on Dec. 19. The agency said she could suspend those two plans, and I only have to pay 10 dollars eac

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161

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phone being shut off

I received a phone in the mail with instructions that because of the 3G shutting off my daughters phone will be turned off and this new phone activated in 30 days. How Crappy! My daughter saved up her money $175 and bought her first cell phone. The replacement they sent is smaller and half the capa

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106

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How to watch HBO

I was on the phone with various support staff for over 3 hours on 4/3. None of them were able to resolve my issue. I was very disappointed that no one was able to help and I was transferred to 6 different departments. I currently have a wireless plan with AT&T and my plan includes HBO as per my pla

Questions

156

4

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No bars at school at home and even outside

Switching when my contract is up literally never have reception area code 17112

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112

2

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Phone belongs to who

Caller keeps calling never leaves message

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25

5

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How do I cancel service?

After 3 months of trying to get a replacement phone that is 4G capable, with endless discussions with representatives who were either no help at all or chose to just disconnect on me oh, I am done. All I want to do is disconnect my service. Ironically, there's no link on your website to do that easi

Questions

2.3K

9

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I think ATT sold me a refurbished phone (Galaxy S10) when I assumed I was buying a new one for 25/month

I bought a new phone (Galaxy S10) from the ATT website. It was an upgrade. I assumed it was brand new but maybe I misunderstood. I'm paying $25/month for it so I assume it should be brand new? I suspect it's refurbished because upon activating it, it had APPS! Silly apps; like hatch an egg app, a Ga

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168

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AT&T WHO PAYS FOR THE WEEKEND PLUMBER BILL THAT IS DOUBLE THE WEEKDAY RATE? FOR THE LINE THAT YOU CUT??

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

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264

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Trying to reach AT&T"s "Diversity, Equity, & Inclusion" Programme Office

Hello. I am the president of a Minority- and Woman-owned Small Business Consulting Company, based in New York State's, Upstate Western New York Area's, Buffalo Niagara Region. Here, I am a Participating Member Agency of an AT&T Initiative, titled "HyperLink Buffalo". I have a proposal that I wo

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45

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Cannot log into account to cancel my service

I recently got a last minute deployment and need to cancel my service and have my phone unlocked so that I can buy a local line and talk to my family. Every time I to log into my account it says "An error occurred while processing your request." I have tried using different browsers and they all dir

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