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upgrade

Why when I call in to make a payment to my installment so i can upgrade, I make the call, you take my money and then I come to find out that without confirmation you set up and make changes to my account without my permission. I was suppose to get a call back from a representative as promised to me

Questions

 • Wireless Account

41

5

0

Trade In offer on September 12, 2021

How do I find what the specific trade-in value promotion details were on September 12, 2021?

Questions

 • Samsung

197

1

0

Unable to make or receive calls with Samsung A52s and AT&T prepaid sim

After the recent update made my Samsung I am unable to make or receive calls for the AT&T sim. Whereas before the update I was able to make & receive calls. Also I am able to use the mobile data and message service. This is completely wired. I tried using the AT&T in iPhone it worked

Questions

 • Android

93

1

0

Dispute again unmatch device, condition on trade-in

AT&T mess up my account, bill, credit, and solutions whenever I try to deal with hardware. I have 4 devices I upgraded over last december and this january. I spoke to handful of reps to resolve this issues with going through different departments in different days and many hours. I reco

Questions

 • Wireless Account

32

1

0

Fiber Available In Our Building - Need Lines to My Unit

I live in a townhome/condo building that is only 7 units on a single lot (not a large condo complex, not apartments, etc.). I am the unit closest to the street, and the fiber hub connection point is directly behind our building (7 units away, about 100 feet). Several of the units at our exact proper

Questions

 • AT&T Fiber Ordering

147

0

SMTP TCP/IP Port 25 Outbound

Hello,I am a small buisness and have recently switched my modem using the following email.(https://equipmentupgrade.att.com/emails/followup1.html)Since I switched them all my ports have been undone and set to default. I need the TCP/IP port 25 unblock as it is by default on AT&T Modems. Can someone

Questions

 • AT&T Internet Features

430

1

0

0

Upgraded services and put us on a contract against our consent

Last month we transferred a cutomers exsisting services over to be billed to us. It was supposed to be at temporary situation as the house the services are being provided for is vacant,and for sale. We were asked several times during the transfer process if we wanted to "upgrade" the exsisiting serv

Questions

 • U-verse TV Account

523

3

0

0

Amazon won't let me complete upgrade phone purchase

This morning, very early at 4am pacific, I logged in to change my data plan to the 1 gig shared value. I also paid off my current phone, with a lump payment. That was succesfull, and got a confirmation email from AT&T that the charge went through. But now, even hours later, when I try to purchase a

Questions

 • Other Phones & Devices

908

6

0

0

How do I know if my returned phone arrives and is accepted as trade-in?

I pre-ordered the Galaxy Note 8 on August 24th, using the MyAT&T app on my Galaxy S7 Edge.  I had paid up my S7 Edge to 50% on the Next Every Year plan, so I was able to use the app to upgrade the phone to the Note 8.  My Note 8 arrived on Sept. 6th, and I had a small glitch getting it activated, so

Questions

 • Wireless Billing

2.7K

4

0

0

AT&T won't allow me to upgrade my phone online

Hi, I want to upgrade my device online, like I've been able to do in the past. My iphone is old, my account is in good standing. I even see a notification in my inbox that says "upgrade online, choose your device, it will be shipped...etc.". When i go to upgrade, a notice pops up telling me that I

Questions

 • Apple

91

5

0

At&t stole $785.69 from me

I have been without a cell phone for over 2 weeks now... after shopping around, I decided to take the plunge with At&t and I knew I wanted the Apple iPhone 13. I selected my phone, plan, accessories, did the credit check, agreed to terms of service, all that, now comes down to pay and it says I owe

Questions

 • Wireless Billing

117

4

Phone upgrade and contract renewal

My 5c broke and I was given and old phone to use. I am on a family plan and past due for an upgrade. However, my dad is adamant that doing so means we have to renew our contract which he doesn't want to do, so I'm stuck with this crappy phone. Is what he says true??

Questions

 • Phone & Device Upgrades

2.2K

3

0

0

Trade in packaging issue.

I got the Note 20 Ultra under the 1000 dollar credit program for trade in. My new phone arrived on August 18th (verifiable by ATT provided tracking.) There had been no instructions previously disclosed. The new phone came with a return label and some packing tape. I figured this was the return mater

Questions

 • Phone & Device Upgrades

2.4K

20

Netgear Aircard 815S in remote location

I have been using my Netgear Aircard 815S on a 5GB data connect plan for a number of years at our weekend place in a rural location with only limited cell service. Last year the hotspot stopped connecting even though it was showing two bars of reception. I have confirmed the software is up to date

Questions

 • Other Phones & Devices

99

1

0

Upgrade eligibility?

I've had my phone paid off for two months and pay my bill on time, yet still I can't upgrade my device without paying full price, Even still I can add a phone to my service for 0 down and add it to my phone bill, I just want to upgrade my phone from the crappy a11, possibly giving my mother the phon

Questions

 • Phone & Device Upgrades

72

3

0

Closed

AT&T VoLTE phone list - What do some have that others don't? Good looks and money?

Am I understanding correctly that if a phone make and model isn't on the AT&T accepted list, it can't or won't be allowed on their network, even if it has VoLTE technology? Specifically, I speak of the 2020 & 2021 Android 10, OUKITEL WP5 Rugged phones, GMS, 4G LTE, HD+ 4GB+32GB or HD+ 4GB+6

Questions

 • Other Phones & Devices

3.1K

3

Need to cancel Protect Advantage for 1 upgrade

Last night, while trying to file a claim for one of my devices, it gave me the option to select whether or not I wanted to upgrade from my current $7.99 protection plan to one for $17.99. I obviously selected no, since I wasn't trying to pay ten extra dollars for practically the same thing that I al

Questions

 • Other Phones & Devices

322

1

0

Closed

CHARGED FOR ALMOST 3 YRS AT RENTAL ADDRESS WE HAD TERMINATED SERVICE, ALSO BILLED FOR FIBER SINCE AT NEW ADDRESS!

I would like to file a complaint with internet loyalty supervisor joshua id#PZFKW56. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

Questions

 • AT&T Fiber Installation

23

1

0

What is physically needed to connect new Uverse service to my home?

I have DSL (6megs) on a dedicated phone like and want to upgrade to 75M Uverse. Is the new service going to also use those phone wires and connect up the same way to a new box that has wifi and Ethernet? I am trying to find out if new wires will have to be run and what type?  Thanks.

Questions

 • AT&T Internet Installation

1K

4

0

AT&T Next Up Trade-In Confusion

I recently upgraded my device to the iPhone 13 Pro Max online (I'm on the AT&T Next Up plan for yearly upgrades). My new phone arrived on Tuesday (Sept 28), but I didn't receive any documentation or directions about sending back my old device. I called AT&T customer service multiple times to

Questions

 • Apple

887

11

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