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Active armor not compatible with device and Call Protect not opening up past upgrade notifications to unregister number

I have a device used for basic phone phone functions (calls for work but it's not work issued, text, and emails). Now that Call Protect is defunked and forces a upgrade to Active armor, I cannot install it due it it not being compatible on my device. Now I miss all calls that aren't in contact list,

Questions

66

3

0

Change ATT gateway

I currently have a PACE 5268AC gatewayHowever, due to the current working environment, I need to set up a VPN - which I cannot do with this modemHow can I swap this gateway out with the latest ATT gateway (BGW210)?

Questions

1.1K

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Order from FED EX says Shipment Exception since 12/05/2020

I placed an order for an upgrade cell phone and it was shipped on 11/30 but has been stuck in Memphis since 12/5/2020 with FED EX and all that it says is Shipment Exception. need to get this by Christmas.  What can I do? What does this mean?

Questions

113

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Device Incompatibility with Network Upgrade

I recently received a notification that my device will no longer work after the network upgrade planned to take effect in Feb 2022. On the informational page it states that any phones not capable of utilizing HD Voice (also known as VoLTE) would not longer be supported. After doing a bit of research

Questions

151

11

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Upgrade for AT&T U-vers 5268AC Gateway

I have an older AT&T Pace Pic 5268AC Gateway which I understand will no longer be receiving firmware updates. How do I go about obtaining an updated gateway?

Questions

142

2

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Will Be Disconnecting Service Soon If No Resolution

I have been an AT&T Uverse/Directv, Gigabit fiber internet and home phone customer for quite a number of years. A great customer that has never been late on a bill with services totaling over $200/month. I was also one of Sprint's most loyal customers (24 years to be exact) until Sprint only offered

Questions

224

2

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Trade-in credit bait and switch

I traded in my phone to get the new Samsung Ultra. I double checked and was assured the Note 4 would be honored for the max trade-in value.  My plan was eligible and credits started.  Two months later, they stopped. - Called ATT and was assure they would come.  It was a mistake and t

Questions

92

4

0

Looking to "downgrade" device

I purchased an iPhone 6s Plus through at&t next a few months ago. I've found that the device is too large for comfortable use and wish I had gotten a smaller phone. Is there any way to trade my 6s Plus for a smaller iPhone (even if it is a bit older) without paying the remainder of the at&t next con

Questions

9.5K

3

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AT&T customer service has lied to me about the cost of my internet plan. (SCREENSHOT PROOF)

AT&T customer service has lied to me about the cost of my internet plan.​-AT&T Uverse11/24/2019:Originally, I was checking to see if I still had a contract with AT&T. I wanted to see if I would owe a termination fee before deciding to switch to a different internet provider. My internet

Questions

311

2

0

A few questions regarding switching from Cable/spectrum to ATT Fiber 2gbps

I am currently contemplating upgrading my home network to leverage AT&T’s 2 Gbps residential fiber service. Being a network technician with a setup that accommodates public-facing servers through Unifi hardware, I am eager to ensure the service can fully cater to my needs. I have outlined a seri

Questions

405

9

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Deceived Daily

Me switching from Verizon to AT&T 8/21/2020: 1. AT&T Quoted me $15 per month installment plan for a promotion on the Samsung Galaxy Note 10. We received the phone.  Then received our bill to find out it is $33 per month.  I called and they admitted that they sold me the wrong pro

Questions

60

2

0

Finance new iPhone 15

I am trying to purchase new iPhone 15 on my Apple Card. However during checkout, it ask for my phone number and last 4 of social. It then tells me my prepaid account is not eligible for financing but I can buy the phone at full price. Has anyone else seen this issue?

Questions

587

12

Trade in rip off

I recently purchased a new phone and opted to trade in my old phone for a $1000 credit. I returned my phone in the bubble packaging they gave me and also double packed it in a case to protect it. I was told I had to mail it and could not take it to a store. Well, the trade in department said it was

Questions

1.3K

12

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No credit for trade in phone

I purchased the new iPhone intending to trade in my old iPhone 8+ for a credit. I received a padded shipping envelope from AT&T with an address in La Vergne, TN. I packaged my phone and shipped it mid December and the USPS update on the tracking number says it arrived at the Nashville, TN Distri

Questions

151

1

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Credit Checks for installment plans

I’m looking to upgrade my iPhone. If I elect to do an installment plan with AT&T, do they check my credit? If so, is it a hard or soft inquiry?

Questions

247

1

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Closed

Error made by an AT&T representative via 611 cannot be fixed and my Complaint is still unresolved. Help!

1/23/24 I have been calling ATt 611 and Customer Care to solve their error made when I called and upgraded my 2 business 3G Lines to 5G. The representative offered me the iPhone 12 on both lines. The upgrade took place around April 13-14 2022. My account is on Auto Pay and Electronic Delivery becaus

Questions

44

4

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bought iphone 15 pro max from best buy using trade in deal, now best buy doesnt say i selected trade in...

To continue the header, i purchased the iphone 15 pro max & picked it up from my local best buy store 15 days ago. I did in-store pickup, so in the midst of the order i placed, i selected YES to a trade in & then put in my iPhone 11 i planned to trade in. Best buy's website asked me all the question

Questions

3.2K

6

0

Closed

AT&T not honoring Galaxy S22 Ultra trade-in offer

On Feb 28th I took AT&T up on the Galaxy S22 Ultra trade-in offer (see link below). I went to the offiial AT&T store (Daly City, CA). Both my wife and I applied for the trade-in offer. She updated her plan to the 5G Unlimited Elite plan. I stuck with my Nation Unlimited & Data Unlimited

Questions

778

10

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Bought a new phone using an upgrade on different phone on my account than the number it would be used for. Mayhem ensued.

I used an upgrade on another line (with available upgrade) on my account to get a new iPhone. I had installments left on the phone/line I wanted this new phone for. I've done this many times, it has never been a problem. After trying to get the phone switched to the line I want to use it for, I was

Questions

825

8

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Stolen Package and iPhone Free Upgrade Program - Issues with Refund and Overall Case Resolution

I would like to start off this post by saying that the service representatives on this case were extremely helpful and kind. This issue stems from AT&T and not the quality of 1-on-1 service I received over the phone. We have been customers with AT&T since 2011, however this situation is the

Questions

496

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