I have a grandfathered unlimited data plan on my iphone 4 that is no longer under contract and is upgrade eligible.  I want: A new unlocked phone with LTE capabilitiesTo have a plan that allows me to use my LTE capabilitiesTo keep my unlimited data (in a sense upgrading from 3G unlimited data to LTE

I made a trade in at a store back in Sep 2022; the phone was working perfectly fine and had not scratches or breaks. I was confirmed by the store that I qualified. I was able to see the status of the phone until October "Device Received and Processed" I needed an additional step: trade Completed and

MY LINE WAS DUE FOR AN UPGRADE. I CHOSE THE GREEN STYLUS AND AFTER A FEW DAYS, IT STOPPED WORKING. I CONTACTED AT&T AND THEY SENT ME A RETURN LABEL. I TOOK THE PACKAGE TO MY LOCAL POST OFFICE ON 11/29/2021. I CONTACTED AT&T FOR A NEW DEVICE NOT KNOWING AT THIS TIME THAT THEY STILL HAD NOT RE

I keep getting a message to upgrade my email to Webmail 7.10, with a link to click on to download or my email will be permanently closed. Is this legit?

Back in December I traded in mine and my Daughter’s I phone with the next up program . I usually go in store and swap out with no problem. The I phone 14 was on back order so we waited . The new phones came in the mail and we took the old ones to the store near our house and the AT&T employee to

I switched to AT&T because they offered $700 credit with phone trade in (beginning with $40 phone value) November 2019. The store clerk assured that I am eligible for the credit and I will be getting device fee off of my monthly billing cycle. However, after 1.5 years nothing has changed and eve

I recently switched to AT&T, and found out that reception in 30024-2716 has the worst reception i have ever seen. I use AT&T given cellphone devices and they are brand new. iPhone 11, Galaxy Note 10, Pixel 4 XL. Everytime we call AT&T they give us an excuse "your building materials may cause interfe

I currently have an an iPhone 5 with the same unlimited data plan I've had for years now. If I upgrade to the new 6 will I have to lose my unlimited data? I spend half my days using my data in one way or another; to lose my unlimited plan would ruin my use of any phone even a brand new shiny iPhone

Trying to solve and close an account that was opened in error when trying to upgrade my son's phone on my account.  Was told a month ago by Annette in EComm that I would be all set (she knows the problem and has added notes to my accounts).  Lo and behold, I am getting threatening emails about an ac

While upgrading my husbands iPhone 4 with AT&T Next, I ordered the wrong device. He asked for the iPhone 6 plus, but I clicked on the iPhone 6 instead. We called AT&T customer service and were told to just refuse the shipment since they were unable to edit the order. Next day, I refused the shipment

I upgraded my insurance plan to cover all 4 phones on my account. I went from paying $8.99 to $40 per month, So I thought.... 3 years later I find out that the customer service agent never eliminated my prior insurance payment. I call ATT and stay on the line for over 2 hours to hear the customer

@ATTHelp I returned my old S8 phone for a trade in using the return packaging material provided by ATT thas was included with my new S20 phone that I received in the mail. ATT states their was no trade in started. I returned the phone in August under Tradeinoffer20 and I have not been given credit

I mistakenly sent my old phones back with the shipping box and return label for my new IPhone 12 pros. I did not copy the tracking number or any information as I thought I did it the right way. They have to of received the returned IPhone 12 pro packages by now and seen that it was not the new phone

6/18/23 AT&T Customer Care/Retention Subject: Request for Reimbursement and Honor of Military Discount Agreement Dear Customer Service/Retention Dept. I am writing to address a matter of utmost importance regarding my account with AT&T. As a loyal customer and a ve

Does anyone here know how to file a formal complaint?  I have tried calling and they told me to login type in "complaint" in the search engine and there is form to fill out.  I have done this and only found an arbitration form?   Any ideas? Thank you, GL

I decided to look at my upgrade options today, as I wanted to double check that right about Christmas our accounts should be eligible for an upgrade.  It used to be that 18 months into a 24 month contract, we'd have upgrade options.  Now, all we are offered are these ridiculous NEXT upgrades, or to

Any way we can get AT&T to leave me alone! I tried to work with y’all but you thief’s with horrible paperwork skills y’all worse than an abusive partner. If anyone reads this find another provider before it’s to late

Dealing with AT&T saying I didn’t return my old phone after I upgraded. I returned the phone on December 7th. Newgistics recieved the package on December 11th and AT&T recieved the Phone back on December 13th 2017. So tracking number shows delivered by Newgistics to AT&T nearly a month ago.When the

I can not believe I had to be apart of the scam and degrading customer service as most other people have apparently endured. After having to find a wifi coffee shop in the SF when I was supposed to be in the passport agency, to figure out why my phone was shutoff, 4 HOURS later from being repeatedly

Last June 2019 my daughter's phone was giving her trouble and needed to be replaced. Her line was eligible for an "upgrade" so we decided to take advantage of the Buy One Get One Offer. The plan was to get the two phones one for her and one for my wife. We understood the BOGO offer required the a