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Impossibly slow internet speeds in metro ATL

I live in Fayette county, one of the most affluent counties in Georgia. My AT&T internet speed is an agonizing 2.8mps at best but usually is below 2mps. Most time I can't even stream a simple song less than video or a movie. It's 2018 for crying out loud. 2 miles away they have fiber connections whi

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Intermittent service from cold weather

My internet goes out every time it gets cold. Technician assigned but it works during the day. It goes out from midnight to sometimes 9am once it warms up a bit in the morning. If the Technician shows at 10am maybe 4 pm finds nothing wrong.     Technician was assigned to come today.

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Why is my unlock request taking over 2 weeks

I have a Surface Duo that is locked for ATT. I purchased it new from Woot.com. This device is for my mother. I went through the device unlock page. I clicked on the link in the email confirmation. My current status is "in-progress" Request number is NUL310563909816 I submitted my request on 9/30/202

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20 year loyal customer ready to leave AT&T even if I have to pay $165 ETF.

TLDR: I'm done with AT&T.   After years of extremely slow mobile data speeds, I'm leaving AT&T, even if I have to pay the $165 ETF.  Should I try to have the ETF waived via arbitration?  Or do I pay it and take AT&T to small claims court? I have been with AT&T s

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internet dropping connectino

I have been having problems with my connectivity for months. A couple of weeks ago, a tech brought me a NEW modem. He made sure everything was working. I have to restart my modem 3, 4, 5 times a day, and HOPE that MAYBE I'll stay connected long enough to send an email. Every time I talk to a tech, t

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Slow Wi-Fi Speeds On Brand New U-Verse Install

Hello members! I just had my U-Verse TV and Internet service installed this past Saturday (11/22/14) and everything is great except my Wi-Fi speeds!! When im hardwired to the modem I can pull my rated 45Mbps speeds, but on Wi-Fi im only getting around 15Mbps!! Coming from TWC I had excellent interne

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AT&T Fiber plan dropping every night

Hi, I have an AT&T Fiber plan in South Florida and every day, like clockwork, I go from 500-700mps download and 500ish upload to...2mps download. Every (Edited per community guidelines) day starting at about 7pm and it continues throughout the rest of the night until after I fall asleep. I know it's

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892

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ATT customer service

The customer service is God awful. I have not had one bill since I joined in January that has been correct. Never get my credits applied. Have to call every single month and be on the phone for several hours for them to give me the same answer. Telling me everything is squared away and my next bill

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Bad Facebook Photo performance (again)

Yes, we do seem to have returned to poor Performance with Facebook retreiving photos.   I am again being routed by Facebook to a Miami server (when I think they also have servers in Atlanta, which is a lot closer, and my traffic is probably being routed through).   I don't think the entire performan

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Router speedtest displaying almost a full 1000Mbps throughput, but actual speeds are much slower.

So my router (BGW320) in the speed test tab in diagnostics is showing me getting this but when I run an Ookla speedtest (which is what my tech suggested I use as well) I get this. Why am I only getting about 350 Mbps? Is there something on my end I can change? Some router settings? Do I have to call

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ATT Fiber Internet Issues

I've had this issue for the past couple months were I have lag issues and my wireless internet tends to cut out for 10-20 seconds at a time and have packet loss, I only have this issue when using wireless internet when wired it's perfectly fine. I use AT&T Fiber Internet 1000. I've contacted sup

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Known Problems with DMZ/Bridge on 5268AC

I have been seeing this problem for several weeks, and have finally narrowed down the cause. My ATT Fiber to the Premises (Gigapower) Internet connection runs at or above rated speed under normal circumstances.ATT does not allow for proper bridge mode.The only way to send all unfiltered traffic to m

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1.43 Mbps download speed and 0.17 Mbps upload speed

So I’ve ran multiple test on my internet speed... There’s a chance dial up internet might be faster. Does AT&T offer upgraded routers to try and improve connection? They told me I don’t have fiber optics in the area and this is the fastest internet package I could get. I’ll probably have to canc

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HUGE MISTAKE

What mistake. First we switched from Verizon because I got suckered in because they said they could save us a ton of money by bundling cable, internet, and wireless. Well, $176 in activation fees for switching was the first mistake. To which they said sorry we'll take a whopping $63 off your bill wh

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reinstate land line number

Our BUSINESS land line number was disconnected WITHOUT notice. They say not servicing this area any more.  We just need our number reinstated for a short period to have it transferred to a new company.  We have had the same business number for over 60 years.   We called as so

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High Ping/Packet Loss Start Jan 27. Starts at 8pm every night. Alabama.

Everything is fine during the day. Not sure what else to say an i know im not the only one after reading the forums here. I am seeing incredible high ping in games, navigating websites, I'm dropping packets. Everything has been rebooted, updated, unplugged, etc. I am seeing tons of "Invalid IP P

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Gig Fiber - Slow Upload Speeds

I'm starting to wonder if this Arris gateway AT&T gave me years ago when I signed up may be causing horribly slow upload speeds... speed tests showed a sudden and consistent drop from prior highs of 900+Mbps on AT&T servers, all the way down to 135-145Mbps on the same servers using the same test.

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Regarding the ACP account

I have already filled out the application I have not heard anything from you guys where do I find this information

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Ethernet connection

I have just moved into a new building that is in an area that is strictly AT&T. I have installed my router to the service box in room A, WiFi works fine but is not strong enough (even with 1000mbps) for me to get online and play video games in room B. I am aware there is a ethernet connection pl

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Closed

Static Electricity

Having trouble with your service? Is your TV freezing or your Internet running slow? Having the Gateway placed down on the carpet may be the problem. Take a look!   - ATTU-verseCare

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