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AT&T Refusing/Unable to Activate SIM for Unlocked Samsung?

RE-POSTING this for others who may have the same issue, as AT&T made my original post private. I was mugged abroad and my phone was taken. We got a new SIM directly from the AT&T store within a few days (and reported the IMEI stolen), and I bought an unlocked phone while still abroad from

Questions

215

0

Question about purchasing sim card kit question (returning US citizen trapped in India)

Hi,I'm currently in India under lock down (I've been in india since September). April 20th I return and will go to Maryland. I have an unlocked iPhone Xr. I want to buy a prepaid sim card kit now because shipping may stop due to coronavirus. This means it will sit in my friends house for 14-18 days

Questions

36

2

0

Stop someone that is porting my phone number

Chelsea from Blairstown Mo 64726, has been porting my phone number. She has been doing this for a while now and has taken over my phone number, phone, messages, calls and Google accounts and other devices. She has made threats on my life and has also said that she knows about my mental health issues

Questions

40

1

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Can't activate prepaid sim

Hi, I have a store-bought prepaid sim that I want to activate, but I am unable to do so even after following instructions and typing in the plan code. I cannot call for help as my phone is yet to be activated. I reached out to AT&T through live chat but they weren't able to provide assistance. T

Questions

79

2

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physical sim to esim for prepaid

I ordered Att prepaid for an esim but they gave me a physical sim card instead. How do I convert this into an esim?

Questions

38

2

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Your box caught my tenants fence on fire

Your box caught a fence that lines up with 4 properties on fire. ATT sent out a tech and stated that this is not on ATT because there was no explanation. This sounds so ridiculous clearly from the fire report and the picture this was a fire that happened internally inside your split box. Tech stated

Questions

71

5

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Is this just a simple error or something more sinister

someone’s sim cards were mailed to my home address. I’m not an AT&T customer I received 3 sim cards to my address with another name on the package. Is this just a simple error or something more sinister?  How do I find out?

Questions

97

4

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Sim card not reading , No service

My phone's sim card is not working. The phone alerted me that the sim card was unreadable. I ejected the sim card and it looks to be in good shape but the phone will not recognize it. Any ideas? Thank you.

Questions

24

2

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ATT phone number

I had service with Straight Talk who was bought by Verizon. Verizon and Strsight Talk have TERRIBLE CUSTOMER SERVICE!!! They never sent the free Verizon compatible sim and my service went out. I called them to see about transferring my number to my new phone and they said it belongs to ATT. Now I ca

Questions

21

2

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change request unlock email information

I recently bought an att galaxy fold from a cellphone shop, and it was locked, the owner said he would help me unlock it and I only need to wait for a couple of hours. The day after I asked him and he said it not ready yet, it has been a few days already and he ignored me. So I go to the att website

Questions

46

1

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Setting up my SIM card vpns excetera excetera for a Verizon Samsung Galaxy S6 g920v model a complete

Set up for SIM card from AT&T to Samsung S6 g920v from Verizon

Questions

267

1

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Lost sim card

I lost my SIM card so I bought a new one but I can't activate it on my account because in order to activate it. I need to get a text. And as I said I lost my sim card so I can't get the text! What should I do?

Questions

14

1

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Closed

AT&T Terrible Customer Service Policy- No Service Is Better Than Service

My service plan expired and I couldn't use my debit card. I was offered Bridge Pay, and my service was connected. I went into the 611 customer line to pay my bill. My mobile service was shut off, because the two plans conflicted. I wasn't told by the representative that if I paid my bill before the

Questions

51

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Device unblock case

My device and phone line was blocked by the network by mistake  because  AT&T thought that my phone was lost or stolen because I got another phone and put my SIM card into my new phone, it u worked fine for a few days, then suddenly it was  suspended, so I called AT&T and use

Questions

40

3

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Closed

Closing threads to hide the truth?

I recently posted about an issue I have. I am a new member. It seems like instead of a resolution I am bombarded with nonsense replies skirting the issue with made up information. Then all of the sudden after a "top contributor" makes a final comment to gaslight the real issue, I am locked out of th

Questions

52

20

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sim

my apple iphone 12 pro keeps popping up no sim and entering into SOS mode. I need to knowhow to fix this

Questions

21

1

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Closed

iPhone 4S data not working on AT&T

I have a iPhone 4S that I cannot send picture messages or data on. It's extremely complex, and I can't figure it out. The sim card is a family mobile/t-mobile sim card on AT&T. It says I have 4G, but  I get a PDP authentication error every time I use any app that requires data. Cellular Networks ena

Questions

966

7

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Device Unlock

Just purchased Microsoft surface duo from ebay, it seems that it is locked to att service. I am outside of US, so I can not contact the support without an account. As you know device unlock request page is not working, it says to try again in 24 hours but each time same thing happens after 24 hours.

Questions

62

4

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ATT store manager cx line on accident and now we can't get it back???

We went to an ATT store on 19Feb2024 to return a tablet and cx the line associated with the tablet. The store manager instead cx my husbands phone line on accident. They were not able to restore his line after 2 hours. We've called every day since and spent 9+ hours trying to resolve the issue. No o

Questions

38

7

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Why can't ten separate AT&T Employees successful port over a cricket phone? Why would AT&T sell a product that don't understand?

In the past three days I have been to two separate AT&T stores, spoken with six in-person employees and four online techs. None of which can even comprehend or provide an explanation for why my phone does not receive data or texting. The phone works fine when other AT&T sim cards are inserted. Sever

Questions

71

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