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My iPhone XR is Locked Because it’s a refurbished iPhone

I need to unlock my iPhone XR but I don’t know the original owner information so I can’t use any other carriers

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35

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never received the email to confirm my unlock request

Hi there! I never received the email to confirm my unlock request. I've checked my spam folder as well but there is nothing there.I re-submitted and now I have to 2 request numbers. NUL203878719240NUL203878719109Any guidance on this matter would be greatly appreciated.

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20

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International Usage

Our son is travelling to Denmark for 6 months. We know about the $10/day plan and plan to utilize it.  Our question is: is Data Roaming to be on or off on the days he uses it?  

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45

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Past records

I am needing to get my old phone records from 2016-present

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158

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Trying to text photo to another device

Trying to text a photo to another device but it fails. I checked my settings and both SMS and MMS messaging are turned on. This only happens when I try to send to a non- Apple device. It works no problems when sent to another Apple iPhone.

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272

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Ridiculous hold time for recent order

Hi there. I have been on hold for over TWO HOURS for assistance with an extra letter added to my email address for an order. Can anyone get in touch???

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28

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International calling/texting/perhaps ft?

I have the unlimited elite plan and I want to talk to my friend in the UK but I don’t know if my plan covers that area. Do I need to add the international calling plan as well? Was wondering if it would charge a bunch of fees.

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23

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Modifying account - ??best to do in store or online

Plan to add a phone to my existing family acct. Is it better to do this online or at a store?

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65

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Mobile Hotspot usage

I am using my phone as a mobile hotspot and when I use it to stream videos from services like Netflix and Prime Video, the data used is taken from my mobile plan before it is taken from the additional 10 GBs AT&T is providing due to Covid-19. Is this normal?? I was under the assumption that my Pr

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85

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Promotion void if thirdy party unlocks iphone?

Bought an iphone 13 pro max with trade-in offer $1000. Travelling out of US for a month. I can either take att international pass for $100 a month or get my phone factory unlocked for $50 from third party. (the third party is NOT a scammer). Would my offer be void if I factory unlock my device f

Questions

131

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International Student_heading back home

I'm an international student currently studying in Cornell University. Due to the virus situation, the university asked students to return back to our own home country. I will be coming back to the States in early September. During the 5 months, I would not be able to use the AT&T service. Is there

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64

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Question about changing from postpaid to prepaid

Heard news about AT&T starting to offer a $25 a month prepaid plan that allows for unlimited messaging and 250 minutes starting on the 18th. Figured this would be a great idea for me, but does anyone know, would I be able to transfer my number from my current AT&T iPhone to this GoPhone service?  On

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26.1K

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I believe I was issued a faulty phone in August 2019

I belive i was issued a faulty phone in august 2019. I am still on a cintract with you, however the phone sporadically freezes and then turns off and doesnt turn back on again unless i reboot it. It is an iphone 10, less than a year old. I cant ring customer services because I am currently in the UK

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36

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SMS text when I get a new voicemail

I recently switched to AT&T from T-Mobile. I used to get a SMS text from the number and a transcribed message from the number that left me a message. Is this available for AT&T? If so how do I turn it on? I’m using a iPhone 14 Pro Max.

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35

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Call history on ATT PRE-Paid

When I look online for my call history it just shows the past 6 months. Is it possible to get more records since it is the pre-pay service?

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68

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Voicemail

On my iPhone 13 anytime someone calls and I can’t get to the phone, voicemail seems like it tries to answer but then no greeting and it automatically disconnects the call

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69

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I need puk code

​My account is under Dustan (Edited to remove personal information) the number is (Edited to remove personal information)

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45

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How do I retrieve my deleted text msgs

I need to ASAP.

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475

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How do I regift my old, deactivated iPhone X?

I am gifting my old, deactivated iPhone X to my Dad for Christmas. Do I need to buy a new SIM card before he can transfer his AT&T service from his existing iPhone 6 Plus? Or will AT&T send him one when he calls to transfer?

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88

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Not able to hear person on the line

When I am talking to someone I hear them on and off.

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58

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