Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (10.2K)

Relevance

Accepted Solution

Official Solution

Sim not provisioned

I am from the UK and 2 years ago bought a pre-paid Sim and loaded it with credit. Because of Covid I have only just been able to return to the US and put the Sim into an old unlocked iPhone I have. I have a “no service” message and when I go onto Network in the Settings, it says the Sim is not provi

Questions

 • Phones, Tablets & Devices

109

4

0

Accepted Solution

Official Solution

Unlock Sprint iPhone 4S to AT&T

I apologize if there are countless posts about this as to I could not find the info I was looking for. I have a Sprint iPhone 4S that I want to use on AT&T. Apparently it is possible and went ahead and requested a COMPLETE unlock code from sprint (not an international unlock) after AT&T to

Questions

 • Apple

69.7K

18

0

0

Accepted Solution

Official Solution

ATT prepaid roaming in Russia

Hi! Purchased international add-on, but can’t get the network in Russia. What should I do?

Questions

 • Plans & Features

171

5

0

Accepted Solution

Official Solution

How do I retrieve a lost draft?

Last evening we were writing up an email (it took my secretary over 3 hrs). Somehow it disappeared a few times but it was saved to drafts. Except the last time. It disappeared and now its not in the drafts. I checked all folders. Not in Sent, Trash, Drafts, Spam or Archive. Is there a way to recover

Questions

 • AT&T Internet Security

319

2

0

Accepted Solution

Official Solution

Network dropping on Iphone 11 Pro

My iPhone 11 Pro has been dropping the network unexpectedly. It resolves if I turn the phone off and on, but I've had to do that five times today (way too many times). Is there any resolution to this?

Questions

 • Apple

908

2

Accepted Solution

Official Solution

Info needed

What's the best way to get iphone unpaid att locked get unlocked

Questions

 • Apple

81

4

0

Accepted Solution

Official Solution

Upgraded iPhone do I need a new SIM card? AT&T prepaid.

I purchased a new unlocked iPhone 12 from Apple to upgrade from the iPhone 6 Plus that I have now. Do I need a new SIM card or can I just install the old one into the new phone? I am on AT&T prepaid if that matters.

Questions

 • Apple

963

2

0

Accepted Solution

Official Solution

Mobile number change

I’ve been trying to change my mobile number for about 3 hours and keep getting an error code RESCOM0111, the reason I’m trying to get my number changed is because I got a notification in the protect app stating my number was compromised, that and I’ve had a surge in telemarketing harassment (up to 1

Questions

 • Apple

444

1

0

Accepted Solution

Official Solution

"Free" iPhone 12 Upgrade Deal

Does anyone know when the iPhone 12 upgrade deal ends, I'm currently out of the country for the next month or so and was wondering if the deal would still be around when I got home? My thinking was that they would keep it going till around Christmas.

Questions

 • Wireless Account

129

1

0

Accepted Solution

Official Solution

AT&T Thanks App

As I follow the instructions to get this app I receive a error message that it’s not available in my region or country. I am in Astoria, OR USA! I am following the link provided by AT&T provides when you text 8758 : MYATT to get a link: Your benefits are waiting! Click the link and install th

Questions

 • Account Features

452

2

0

Accepted Solution

Official Solution

Is password needed to connect to my Personal hotspot

My plan provides for personal hotspot.   I see my personal hotspot on my wife’s  iPad Air 4 WiFi settings but why doesn’t it prompt her to supply the password I’ve set within my personal hotspot settings?   It just allows the user to tap on the personal hotspot name and it connect

Questions

 • Account Features

115

9

0

Accepted Solution

Official Solution

Past records

I am needing to get my old phone records from 2016-present

Questions

 • Apple

147

1

0

Accepted Solution

Official Solution

Being Billed After Cancelling Service!!

Hi, I cancelled my phone number and have received two bills since. I’ve spoken to five AT&T representatives who confirmed the account is cancelled. Why am I still receiving new bills from the company? I have left the country and this is causing me severe mental trauma. Please stop billing me unneces

Questions

 • Wireless Billing

830

9

0

Accepted Solution

Official Solution

AT&T Tracking and Texts

I know there are texts sent right when the app is updated or monthly to each phone line that their phone may be tracked, but what if the phones are not paired by the companion app? I just have the parent line and am not installing companion apps of any kind or pairing for better location (just on a

Questions

 • Account Features

228

1

0

Accepted Solution

Official Solution

Old att # forwarded to new att #?

I just created a new cell # with my current att account but my messages (just sms, it seems), aren’t going through now. iMessages are working fine.   Also, how can I have my old # to forward to my new #?  I tried to do it in settings after the fact but it’s not working.  I am assu

Questions

 • Data & Messaging Features, Internet Tethering

48

2

0

Accepted Solution

Official Solution

Two iPhones ringing

I have 2 phones on my account and when either gets a call, both phones ring.

Questions

 • Apple

1.1K

1

0

0

Accepted Solution

Official Solution

International College Student Returned Home

Hi, I’m an international college student at Northwestern and have returned home due to the Coronavirus situation. As such, I cancelled my Autopay (I was on the 45$/month plan). I was wondering if it would be possible to first get refunded since I have ~13 GB of my data usage remaining (as shown on m

Questions

 • Account & Usage

88

2

Accepted Solution

Official Solution

I’m considering shifting to Spectrum. Can I keep my att.net email address?

I’m considering shifting to Spectrum. Can I keep my att.net email address?

Questions

 • AT&T Internet Security

357

2

0

Accepted Solution

Official Solution

Recently canceled Google Voice and now calls to my ATT number say it's disconnected?

I recently canceled a Google Voice number I didn't really use, but it had been set up to take all my voicemails. I got rid of the GV number but now when people call my actual ATT number, if I miss the call they will get an automated message saying my phone is disconnected. It's not -- I can still ma

Questions

 • Device Features

197

10

0

Accepted Solution

Official Solution

Can account holder access all emails

Does the account holder have access to emails icloud information data or text messages? Can a phone be shadowed? Or all my data & everything be seen by the account holder & can they manage what the authorized user is allowed to see?

Questions

 • Apple

1.5K

1

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.