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NID wiring

We had a really garbage install and the wind fnally ripped the flopping cord out of the NID (the one that connects outside to both the inside wall panel and outside NID - not pictured). I need assistance putting the wires back in. It appears to have used blue and white on the top a

Questions

156

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AT&T Fiber blocking ZEN authentication

I've been dealing with this issue for a week now. My company use ZEN (Zero Trust Network) to give us access to their internal websites. Behind the scene, the authentication is done by banyanops. This used to work properly, however, recently this doesn't work on my machine anymore. Additionally, mob

Questions

109

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no password provided for email - even when pw is inputted

My email that I have had for 30 years suddenly will not work!! The error message is "no password provided for --email". This is in spite of inputting the password. I cannot find customer support with out having to "PAY" for it? I have used 3 separate apps and browsers to attempt to log in to no ava

Questions

179

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Calls on home phone bill but that number was never called

I have been receiving phone charges on my home phone bill for phone calls from an El Monte number. The charges range from $5 or higher and while AT&T support have removed the charges from my bill in the past, I still see this same phone number pop up on my bill from time to time. I do not recogn

Questions

181

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Return equipment packaging information

I have spent hours on the phone being transferred everywhere and getting bits and pieces of information from ppl. I am a single mom and finally cleaned up my credit and turned my application in to buy a home friday. I noticed today that my credit report shows a new collection from ATT that I didnt t

Questions

818

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Issue with One UI 6.0 update

Ever since updating to One UI 6.0 I get a persistent error "android.processes.acore" has stopped functioning. This prevents me from using the messages app and from making any calls, core functions your service is meant to enable.... I've read this to be a common error only experienced by AT&T

Questions

180

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Using WiFi calling with Pixel 7

I have a Google Pixel 7 model number GVU6C. I have been using an MVNO (Red Pocket mobile) on their GSMA (AT&T) system. I can not activate WiFi calling and can not use unconditional call forwarding. WiFi calling button just replies "unable to activate. Try later". When trying unconditional call f

Questions

216

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Closed

Being charged for Damaged phone that was sent in perfect condition using your Return kit and USPS label

I sent out my return phone in October of 2022, the phone was in perfect condition. Three weeks went by I received a message saying that my phone arrived damaged and was valued at $64 (for Iphone 11 Max Pro), I have to pay the difference of $457. I have contacted multiple reps regarding this issue, t

Questions

590

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Check any phone service: AT&T, Sprint Verizon and you get ?

Getting 1.5 stars out of 5 However US Cellular is getting 2 out of 5 Someone must be doing something right therefore something to please someone and regardless of how many stars perhaps US Cellular is the most expensive. However something must be wrong to ever think AT&T is the best place after

Questions

190

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Billing codes

When reviewing my account I noticed that there is a Charge on 3 of my 5 lines for DATA SOC! What is this for? It’s never been on there before and if it’s normal then why ain’t it on all 5 Lines! Another question is how in the world do I remove all the devices listed under each phone number for e

Questions

335

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AT&T Fiber Outage lasting days?

I upgraded to Fiber on Monday.  Technician came out and everything was going fine.  When he was about finished, he discovered that there was an "outage that wasn't letting new fiber customers connect."  He said it would probably last 1-2 hours, and that I'd be able to restart the box, plug in the et

Questions

255

1

Want to inform ATT about issues with FF14 data servers and ISP providers, copied from FF14 Lodestone.

05/25/2023 11:55 PM Connection Quality to North American Data Center Degrading for Customers Using Certain ISPs (May 26) We are currently receiving a large number of inquiries from customers using certain ISPs about degraded connection quality when connecting to the North American data cente

Questions

186

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Set Up Outlook to recieve and send Pacbell.net email

For some reason, Outlook (Outlook 365) has stopped getting email from whatever server AT&T uses. I had it set up as an IMAP account. My spouse's Outlook stopped working on or about the same time (8/22/2022).  Neither of us changed the setup (spouse doesn't know how, I know I haven't mess

Questions

458

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email to text message blocked

I am trying to send an email to my phone via text gateway. It is failing with the message: ): host     att-e2xms-east.mx.a.cloudfilter.net[35.172.238.88] said: 552 5.2.0     [my ip address] blocked AUP#BL (in reply to end of DATA command)Are you blocking my address? 

Questions

160

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I want my t mobile back! I pay almost double with at&t!!

I recently purchased a v-fold from AT&T and wasn't told that the phone cost $1,800 but they were sure to let me know that my price would stay at or near the price that I pay with T-Mobile but of course with that $1,800 phone that is near impossible also let it be noted that I was sold a three wh

Questions

62

4

Active armor

App won't work since I got a new phone. All it says it. Error getste106. S23 ultra

Questions

195

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Unable to log in to Harman Spark/can't reset password

I have been trying to log in to my spark (wifi was already set up so that's working) but it keeps telling me incorrect username or password. When I click to reset the password and fill out the info I get the email, and I cab click it to enter a new password, but when I click to save the new passw

Questions

164

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Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

108

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Closed

AT&T Phone not working with SIM

I have a Lumia 950, which I believe is still supported by AT&T's network. The device is unlocked, and it is the ATT branded version which has VoLTE, but the SIM card isn't working on the phone and I am unable to get service, make calls, and text. I know the card is fine, because it is new from S

Questions

53

9

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Router periodically turning off every 2 hours

I just got AT&T fiber installed two days ago and have been experiencing some inconsistent router connection issues ever since I attempted an IP Passthrough from my Arris BGW210-700 to my Nighthawk R7000P router. Everything works well until the 2 hour mark comes up and the router would disconnect and

Questions

223

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