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I am still being charged for HBO Max

I ordered AT&T Fiber on May 30th, 2022. There was a promotion offering HBO Max at no extra cost. I have been signed in through my AT&T credentials since then, but I'm still being charged $14.99 by HBO. My AT&T account shows that I have HBO Max. When I click "Start Watching Now" it tak

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650

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ATT iPad Landing

This morning I got a notice from AT&T that my auto renew on my Unlimited MB plan didn’t work (“we attempted to initiate auto renew”), and suggested I go to settings on my iPad to update the account information (which I did) and select a plan to continue service. To do these things, I am taken to

Questions

130

2

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Att Error - they are "double dipping"

It has come to my attention that I have been paying for U-verse and Direct tv simultaneously. In February of 2023 we were told that our services would be switched over to Direct tv and U-verse would be cancelled. This was a switch we did not initiate; we had no choice. We accepted the change and hav

Questions

142

6

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Military Deployment

Attempting to cancel my line as I will be deploying outside the United States for 6 months. I have submitted my deployment orders multiple times and the “Military Support Group” says my NATO deployment orders are not good enough and want my “original orders” with no information on what these origina

Questions

733

15

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Original owner of Family Plan Account left and now existing memebers can't access the account

There has been a change in account owners for our family plan and the original owner left the plan YEARS ago. While the automatic billing and auto-draft are completed promptly for our account, no one who is currently on the account seems to be able to get any support or access to the account to make

Questions

140

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Pricing and the elderly

Hello, I had been appalled for quite a while that my elderly mother in FL was paying $50+ taxes/fees for a landline that provided her with local only calling. I finally decided to do something about it. I went down there last year and set her up with the same VOIP system I had been using.  Sh

Questions

474

21

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Lack of Military Support Unlocking Phone While on Orders

Beyond disappointed. I’ve now wasted about 10 hours on the phone with customer service and have gotten nowhere. Supposedly a supervisor is calling me today, we will see if that happens. My husband deployed so we requested a phone unlock at the beginning of Jan and submitted orders three times and it

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1.2K

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Need Help With PREPAID Roaming in Korea

Hi, I found out through another post I made that prepaid subscriptions don’t have roaming in Korea. I can’t sign in to my AT&T account because I can’t get the verification code text to sign in, nor can I make any calls or use live chat. I really need help with figuring out my b

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2.4K

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Closed

Sales team scammed and lied to me

I am utterly disappointed with my recent transfer to ATt Wireless. I went to the store to inquire about switching to ATT. I had three lines to switch and the lady I sat down with went through the breakdown. I was told I would get a 1000 credit for one trade in and 800 for the other two. I said great

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386

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Active Armor blocking ALL calls

How do I stop active armor from blocking callers that are in my contacts? I don't see a way to do that when I click on the number that has been blocked and the call is not even sent to voicemail.

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3K

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need to report complaint about driver

There is no place or number for me to contact for this specific issue, so I'm having to resolve this by posting to a forum. I would like a specific number to call so that I can speak to a field manager regarding the atrocious behavior of one of their drivers. I was driving this evening, and I saw O

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242

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Asurion warranty

I bought iPhone from A. T & T in March 2020. On sales representative recommendation I also bought phone warranty from Asurion. Today I have been trying to file a claim for over an hour, the claim site is not working. I called th customer service number they are very buy nd cannot help. What are

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2.6K

14

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Phone Unlock Request Taking Too Long

My husband and I are about to deploy overseas. We submitted the unlock request for his phone Friday (11/4) and it still says “In Progress.” We fly out tomorrow and it’s frustrating not being able to talk to anyone for support! Can someone help us get his phone unlocked so we can have proper coverage

Questions

361

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Technician said we could get Fiber and now At&T will not make it happen

We had a technician come up to our house and install copper internet(which is extremely slow, can't even watch TV). He told us our neighbor had fiber and they could just run a line. he told us he was busy, though and he couldn't do it that day. Long story short, I have been on the phone with AT&

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162

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Unlock devices

I have two devices I paid for through AT&T I ww told that I could cancel the service and pay for the phone which I did. Now they will not give me codes to unlock my phones

Questions

254

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International add-on not working in Portugal

I bought this prepaid add-on for my travel to Portugal and it does not work, I have no service. The map seemed to show Portugal as included, but it definitely is not. Wasted money. AT&T shouldn't be selling this add-on for countries they know aren't covered. Why not block the ability for custome

Questions

724

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Discount Not for ALL Healthcare employees?

As a healthcare employee of 7 years (CPhT), I do not understand why nurses and doctors are the only healthcare workers who are able to receive discounts from AT&T. I have much respect for nurses and doctors, but to completely disregard every other cog that keeps the 24-hour machine called a hosp

Questions

902

11

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Guys dug up my yard last year and left

A couple of guys dug up my yard last year to put in, what I’m guessing, is fiber for AT&T, a never cleaned up or repaired what they did. when Google came through a few years ago they patched my yard with a week of tearing it up. I called about the exposed wires on the utility box and the yard…

Questions

1.2K

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Closed

AT&T is committing consumer fraud. We were deceived into 'Buy One, Get One Free' Promotion for Apple Watch

We bought an Apple Watch for my daughter and the AT&T store representatives insisted we take the promotion for a 2nd free watch 'because it was free.' They also told us we didn't have to activate the 2nd watch if we didn't want to use it.  Come to find out months later AT&T has been ch

Questions

6.1K

57

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Global Fraud Management follow-up

I had a fraud investigation done on 6/29/22 by the AT&T Global Fraud Management Department, Account #(EDITED). I have received 2 e-mails confirming fraud had occurred, and that my Acct# would be revised to refund the fraudulent charges totaling $1,987.32. It has been over 6 months now, and I co

Questions

1.4K

11

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