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Need a refund of my Prepaid balance.

i am using mobile phone monthly plan and expired. but i mistakely charged 40$ in my balance and need to be refundedi tried to sign in but i am abroad in canada, showing 'access denied'i tried phone call to 8002882020 but there is no menu for refund.i cannot resolve refund issue due to internet and p

Questions

153

2

0

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Lack of Military Support Unlocking Phone While on Orders

Beyond disappointed. I’ve now wasted about 10 hours on the phone with customer service and have gotten nowhere. Supposedly a supervisor is calling me today, we will see if that happens. My husband deployed so we requested a phone unlock at the beginning of Jan and submitted orders three times and it

Questions

1.3K

13

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No reimburse after service cancellation

I cancel my account some months ago. I switched services at the beginning of the last month of service. However the reimburse I received has nothing to do with I paid in that last month of service. I should have received the prorated amount of the service that was not used which was like 21 days. I

Questions

1.1K

7

0

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Hotspot Has been Refilled, Still 128Kbps

I have the $65 unlimited max prepaid plan, my bill was paid on the 1st through autopay, I have received a message it would renew today(which I assume meant midnight) and yet here I am getting the capped downgraded speed of 128kbps!! Nothing will load and I'm growing impatient, as I have another phon

Questions

96

1

0

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Unauthorized changes to my account

I have extra security on my account due to fraud by AT&T employees at least three times and yesterday my active second line was ported out without my permission. I’m shocked all of my clients confident text messages, photos,  documents, and numbers are now in the hands of a stranger. My ac

Questions

180

9

0

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Att Error - they are "double dipping"

It has come to my attention that I have been paying for U-verse and Direct tv simultaneously. In February of 2023 we were told that our services would be switched over to Direct tv and U-verse would be cancelled. This was a switch we did not initiate; we had no choice. We accepted the change and hav

Questions

474

10

0

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They sent me a refurbished phone!!

I just bought a brand new Samsung Galaxy s22 ultra 3 months ago... Started having issues so they sent me a new phone per the manufacturers 1 yr warranty but the phone received was a refurbished phone!!!! I originally paid for a new one!!!!! Can at&t do this??? Refurbished phones are cheaper and

Questions

392

1

0

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ACCOUNT VERIFICATION -- Unblocking my SIM

​I am unable to access my ATT account. The only verification method I am provided is sending a code to a phone number that I cannot access because my Sim has been blocked. I dont understand why there is not any other way I can verify my account, through email, DOB or payment method, or anything else

Questions

241

3

0

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Prepaid balance expired

I would like to encourage everyone not to do business, with AT&T, pre paid cell services. It is a complete rip off, and AT&T, are taking peoples hard earned money and profiting off it. I’ve had an account with AT&T for over 3 years now; I’ve always maintained a balance of over $150.00. The phone w

Questions

354

2

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Closed

Unlocking phone back office problems

I have had 2 cases now trying to get a paid off phone unlocked in the past 5 days. First one denied by back office saying payment plan still in effect. The person opening 1st case did not attach proof of paid off. Second one has but it's still not sending unlock code. Number is already ported out a

Questions

182

15

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Active Armor blocking ALL calls

How do I stop active armor from blocking callers that are in my contacts? I don't see a way to do that when I click on the number that has been blocked and the call is not even sent to voicemail.

Questions

3.2K

5

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Order On Hold pending Payment Update… but no one can help me!??

I placed an order yesterday.. business account , 2 devices on installment plans. Checked out with a total due of $154.80. That payment processed fine thru my bank. Then an hour and half later another charge of $82.80 was attempted and my bank blocked it with a fraud alert. I okayed it(despite having

Questions

416

12

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Is upgrade to fiber internet mandatory?

I’ve been getting email ads from AT&T saying fiber internet is now in my area and offering deals on upgrading. Then I got a voicemail message from a name/number I don’t recognize saying AT&T is “getting rid of” old equipment and that I need to schedule an appointment to upgrade.  So is

Questions

6.3K

14

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Phone Unlock Request Taking Too Long

My husband and I are about to deploy overseas. We submitted the unlock request for his phone Friday (11/4) and it still says “In Progress.” We fly out tomorrow and it’s frustrating not being able to talk to anyone for support! Can someone help us get his phone unlocked so we can have proper coverage

Questions

415

3

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Global Fraud Management follow-up

I had a fraud investigation done on 6/29/22 by the AT&T Global Fraud Management Department, Account #(EDITED). I have received 2 e-mails confirming fraud had occurred, and that my Acct# would be revised to refund the fraudulent charges totaling $1,987.32. It has been over 6 months now, and I co

Questions

1.7K

11

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Discount Not for ALL Healthcare employees?

As a healthcare employee of 7 years (CPhT), I do not understand why nurses and doctors are the only healthcare workers who are able to receive discounts from AT&T. I have much respect for nurses and doctors, but to completely disregard every other cog that keeps the 24-hour machine called a hosp

Questions

1.1K

11

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Emergency Call Only and No service

Hi, I came from Pakistan 3 days ago. I activated International Roaming on my zong number. But it is not working. Sometime it shows Emergency Calls Only and sometime it turns into No Service. I activated International roaming just to receive text and OTPs. I contact zong and they said everything i

Questions

659

23

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Asurion warranty

I bought iPhone from A. T & T in March 2020. On sales representative recommendation I also bought phone warranty from Asurion. Today I have been trying to file a claim for over an hour, the claim site is not working. I called th customer service number they are very buy nd cannot help. What are

Questions

2.7K

14

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Sales team scammed and lied to me

I am utterly disappointed with my recent transfer to ATt Wireless. I went to the store to inquire about switching to ATT. I had three lines to switch and the lady I sat down with went through the breakdown. I was told I would get a 1000 credit for one trade in and 800 for the other two. I said great

Questions

450

15

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Two "AT&T employees" door-to-door legit?

In our growing neighborhood in the past four years, we've had at least three AT&T door visits which hasn't bothered me until yesterday.  Prior "ATT" visits were typically congenial - I'd mention I was satisfied with my current provider in all aspects- reliability, price, bandwidth, etc. Th

Questions

17.6K

18

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