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Trade In Scam

I was scammed into trading in my iPhone 7 for the iPhone 11 Pro Max. I checked multiple times online to validate that my phone was eligible, I even have a confirmation email that states my eligibility.  I followed the instructions exactly, my trade in was received and processed, but still rema

Questions

 • Wireless Account

354

5

Phone Upgrade

My husband has an old 3G flip phone on the prepaid plan. He was told that after February 2022 if won't work anymore. Was told he needed an ATT Cingular Flip IV (he does not want a smart phone). We were told we would have to order it online from the ATT website or buy it at a corporate ATT Store and

Questions

 • Phone & Device Upgrades

65

1

0

Grandfathered Account

I have been wanting to upgrade my Note 8 (no trade in) to the Note 10 Plus, but, at this point in time the cost of obtaining that phone looks like it's gonna cost the same as when the phone was first released. I've pretty much always paid my bills on time since I've started with AT&T many many years

Questions

 • Phone & Device Upgrades

35

1

0

S7EDGE ATT DEVICE NOW UNLOCKED and whats the trick to nougat update now its not tied to att but.....

i missed the nougat beta program. do i still must wait fot att to get off the fence and push a OTA UPDATE for nougat. i see it coming, once the S8 is out, i bet ota will come. whats the sense when one can upgrade to s8edge plus instead of wasting time waiting to update. i know europe has the nougat

Questions

 • Samsung

286

2

0

0

FedEx returned my upgrade to AT&T; can't upgrade...

  My phone stopped working so, I decided to use my eligible upgrade. AT&T wouldn't accept several addresses for the rural location in which I live. I eventually got one that the order form validated. Great. According to the tracking info provided by FedEx, the address AT&T accepted was

Questions

 • Phone & Device Upgrades

72

1

0

Motorola One Zoom Software Update Needed

The Motorola One platform is not old enough to simply dismiss in your plans to sunset 3G connectivity. For the sake of your customers, work on a software update that does not brick these devices on your network.  For personal reasons, the Motorola One Zoom needs this update ASAP.  Thank y

Questions

 • Android

52

3

0

Nighthawk on grandfathered data plan?

I just bought a Nighthawk and tried to use it to replace my Mobley. No network access. Put SIMM back in Mobley and got access again. Went to AT&T store and they won't let me get Nighthawk with my old plan. Am I stuck, or will getting a used AT&T Nighthawk from eBay circumvent this issue? &n

Questions

 • Phone & Device Upgrades

72

3

0

Closed

Forced to A New Plan--My Experience May (or May Not) Help Someone Else

TL;DR:  Yes this is long, but explains the process and outcome of fighting the change out of a plan I wanted to keep.  And, this was not a COVID temporary account.   Seven years ago in 2013 - nearly to the day - I signed up to AT&T's Home Wireless GoPhone plan (before it was just called Prepaid).  I

Questions

 • Plans & Features

158

3

0

WE WANT fiber to homes

We live in an area of Leander Texas that has copper to our homes only.  There are new build homes going in across the street and Spectrum is putting in fiber to those new homes.  We want fiber too and ATT fiber service, at that!  How does my community go about getting our voices heard and getting th

Questions

 • AT&T Fiber Equipment

52

1

0

Major Customer Service Issues with Trying to Upgrade Uverse Family to U300

I ordered a bundle package of Uverse Family and Internet 50 online for a total base price of $75 (that includes one additional receiver) plus taxes per month (plus a significant amount in reward cards) on 7/8/18. Installation was scheduled for 7/13/18. A couple days after ordering, I noticed that I

Questions

 • U-verse TV Account

88

1

0

0

BJ's AT&T sales rep lied about phone gift cards

As a current AT&T customer we weren't eligible for the $250 gift cards but Supervisor Javid Naidoo at the BJ Offer LIne 888-355-1680 said "not a problem". He knew how to get around that by signing us up on April 13, 2021 about 7pm as new customers through BJ's. He made several promises that soun

Questions

 • Wireless Billing

374

6

0

AT&T Next Every Year Upgrade Eligibility Feature disabled

Hi, I am on AT&T Next Every year plan on my iphone x since last year . Now I have paid off 50% of the device charge and was eligible for Trade-in.( simply give back the current phone to atnt and get a Iphone XS). so I did a online order via Live Chat from atnt Mobile app. And accepted the terms and

Questions

 • Phone & Device Upgrades

315

0

0

0

switching service

can i transfer my cricket number to a attat cell phone?

Questions

 • Network Coverage

14

1

0

Trade-In

I have been an AT&T customer since 2008. Last year, AT&T advertised an iPhone XS upgrade for $300, so i traded in my iPhone 6s.  I sent in the trade-in the same day i received the new device.  The trade-in department confirmed receiving the device but they had registered it under

Questions

 • Wireless Billing

52

2

0

Is FDN supported by "AT&T Cingular Flip IV" on "HD Voice"?

I have to upgrade my 3G phone to a 4G LTE phone with VoLTE i.e. HD Voice in the near future. I need it to support FDN i.e. Fixed Dialing Numbers like my current 3G feature phone does. I’m thinking about going with the AT&T Cingular Flip IV which is designed to support FDN but that does not neces

Questions

 • Other Phones & Devices

180

3

0

5268AC modem install

I received a 5268AC modem to replace my 3801HGV modem. I have coax coming into my house and connecting to a splitter with VDSL/COMBINED/TVRF terminals. Coax runs from the COMBINED terminal to the 3801HGV. The 3801HGV modem has a Broadband Link Configuration setting for coax. The 5268AC modem only ha

Questions

 • AT&T Internet Equipment

323

8

0

Extend ATAT Fiber lines

My house is less than 200 feet from an AT&T fiber line, but my residence is marked as being in a no coverage area. What do I need to do to get the line moved 200 feet? I don't care what I have to pay but I need internet service.

Questions

 • AT&T Fiber Installation

395

6

Refund for Plan Change

I just started my prepaid service today and are on the unlimited plan for $45 w/ autopay. I didn't know if I upgraded to unlimited plus that it was gonna go into effect right then and there and charge me another $80 after taxes.Is there anyway I can get my $45 credited back to my account?

Questions

 • Account & Usage

110

1

0

ATT Lost Trade In = Theft. Hurts when your telephone provider basically scams you

In August, I helped my mother take advantage of a new AT&T promotion: existing customers could trade in a qualifying phone and receive the Samsung Galaxy Note 20 5G for FREE (MSRP $1,000). Of course, there are caveats to this promotion - you have to sign up for a 30-month installment plan, the p

Questions

 • Phone & Device Upgrades

49

5

0

Passthrough options greyed out

I setup IP Passthrough a while ago and set my fixed Mac Address for IP Passthrough.I have a new firewall and need to update the MAC Address in the Arris NVG599 but it is greyed out and I can't change the MAC in the Firewall - - > IP Passthrough section, or anything in the IP Passthrough section e

Questions

 • AT&T Internet Equipment

448

0

0

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