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Fiber Installation Logistics Question

Fiber is hanging on the pole just outside of my house. It runs down the road past a bunch of long term residents on our road to a new subdivision with only about 20 houses. I was told by a technician that this line was a 844 cable line that could be split up to 32 houses per fiber. Right now this li

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AT&T customer service has lied to me about the cost of my internet plan. (SCREENSHOT PROOF)

AT&T customer service has lied to me about the cost of my internet plan.​-AT&T Uverse11/24/2019:Originally, I was checking to see if I still had a contract with AT&T. I wanted to see if I would owe a termination fee before deciding to switch to a different internet provider. My internet

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310

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Automatic Payment/ Plan Changed

what happens if i pause my automatic payment, how long can i wait to make my next payment? will they charge me for pausing my auto pay?unlimited elite is the same pricing as unlimited extra, is this temporary price change? will the price go back up later in the future?

Questions

1.1K

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No credit for trade in phone

I purchased the new iPhone intending to trade in my old iPhone 8+ for a credit. I received a padded shipping envelope from AT&T with an address in La Vergne, TN. I packaged my phone and shipped it mid December and the USPS update on the tracking number says it arrived at the Nashville, TN Distri

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149

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Used update my device for my new Alcatel SMARTFLIP. Won't let me make a call..... AT&T prepaid

I updated my AT&T prepaid device via New Device IMEI got update accepted message.  I still can not use my new phone.  How long does it take for the system to allow me to use my new phone.  Also the phone says it has no phone #.  Why not?  Went from 3G to 4G phone.

Questions

182

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Overcharged while on ACP program with very low income

I was given a noticed I was going to be kicked off the discount rate for ACP even though I had little to no income and still fit qualifications for ACP discount. After several times of trying to follow proper procedures on the AT&T application I found out there was a system problem with AT&T

Questions

160

1

Bought a new phone using an upgrade on different phone on my account than the number it would be used for. Mayhem ensued.

I used an upgrade on another line (with available upgrade) on my account to get a new iPhone. I had installments left on the phone/line I wanted this new phone for. I've done this many times, it has never been a problem. After trying to get the phone switched to the line I want to use it for, I was

Questions

813

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HotSpot

Does att unlimited plan have a limitation on hotspot usage or can I play unlimited games on my computer with my hotspot?

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21

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Trade In Transit 4 weeks later

Hello i dropped my trade in at Frenchtown NJ post office on Tuesday the 3rd of January Pitney Bowes 3rd Party picked up the device on the next day as confirmed by USPS I chatted two weeks ago with ATT chat and the person was to look into and get back to me and nothing. This mail trade i

Questions

45

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A hurtful situation

Hello, my name is Derek and I am writing in regards for my mother and sister who have both been dealing with chaos and trying to get our account resolved for over 2 weeks going on 3 now. We have been loyal customer since before AT&T bought Alltel. We are trying to upgrade our phone as well as port 2

Questions

87

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How can I get a new copy of my shipping label?

Hello - As part of the trade-in process, I mailed off my old phone with the shipping label that AT&T had sent me. However, in my rush to get it off, I forgot to note down the Tracking number. Is there still a way that I can get a hold of that tracking number? Can they re-send the original label

Questions

26

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Phone Upgrade Customer Service Issues

I’ve been with AT&T Wireless for 23 years (they were GE when I started, then Cingular, then AT&T). I processed my phone upgrade to an iPhone 14, on their app, then later called them with other questions on my account. I come to find out they have a “loyalty program” and I would get $500 off

Questions

116

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Want AT&T Fiber like Neighbor

Hi   Longtime AT&T Customer & Shareholder and need to improve speed from DSL U-verse (18) to Fiber.    Live in gated community where AT&T ran the orange gigaservice cable through 2 summers ago. We live on corner and 2 different neighbors have this service but when AT&T looks at our account online th

Questions

140

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A few questions regarding switching from Cable/spectrum to ATT Fiber 2gbps

I am currently contemplating upgrading my home network to leverage AT&T’s 2 Gbps residential fiber service. Being a network technician with a setup that accommodates public-facing servers through Unifi hardware, I am eager to ensure the service can fully cater to my needs. I have outlined a seri

Questions

388

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Multiple Questions ( ATT NEXT UP )

( Back story to my questions) So i have next up, i went into my local ATT and started my process to upgrade using ATT NEXT. They inspected my current phone and said everything looks good for turning it in and getting a new one, but they didnt have the phone i wanted to upgrade to but they said the

Questions

87

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Issue tracking device returned for AT&T NextUp

I did an online in-store pick up for an upgraded device through the NextUp program. The AT&T store gave me a printed return label. I got packing and shipped it out on September 15th. I lost the photo I had of the tracking number on the label they gave. I still haven't recieved confirmation and i

Questions

33

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NEXT should allow upgrades after 6 months!!!!

AT&T should allow customers on NEXT to upgrade 6 months into their plans. Why? Because TMobile and Verizon customers who have the equivalent of NEXT can upgrade 6 months into their installment plans. AT&T: don't fall behind. The pace of technology is faster than ever and TMobile and Verizon are bett

Questions

562

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fiber availability

Is there a way I could get an estimate on getting fiber availability in my neighborhood? The only reason I don't have ATT is the availability. I am currently with Spectrum and hate it!

Questions

45

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Why can't I get faster internet service, even though the house next door, 50 yards away can?

I'm so tired of awful internet service through AT&T. We've been customers for nearly 20 years in our location and the best speeds we can get is 18mbps down and less than 1mbps up. We've literally BEGGED for better service and said we'd be willing to pay for equipment. Literally no one we call un

Questions

407

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Closed

AT&T not honoring Galaxy S22 Ultra trade-in offer

On Feb 28th I took AT&T up on the Galaxy S22 Ultra trade-in offer (see link below). I went to the offiial AT&T store (Daly City, CA). Both my wife and I applied for the trade-in offer. She updated her plan to the 5G Unlimited Elite plan. I stuck with my Nation Unlimited & Data Unlimited

Questions

773

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