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Speedtests report fast internet but web browsing and downloading super slow - connection often drops entirely

Speedtests report fast internet but web browsing and downloading super slow - connection often drops entirely.

Questions

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Why is my internet throttled?

I have a NVG589 gateway. When I use the gateway provided from you my internet speed is normal, I I use my firewall I get about 15% of what i'm paying for which is about 15-25MB down and 10up. This doesn't make sense at all! I feel like if I want to use my own firewall it purposefully th

Questions

188

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Giga Power Slow and choppy connectivity [Cumming GA]

I have been noticing that at night when I get home my internet is incredibly slow, my Ethernet connection s choppy and my Wi-Fi is almost unusable. When I first started using this service, I was getting excellent connectivity. My pings were at 2ms on my desktop all the time. Now I am getting 4ms dur

Questions

434

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Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

Questions

69

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Problems with AT&T Fiber

Ever since I switched to fiber 1000, I have been having serious issues. TV usually streams fine, but wifi is EXTREMELY slow on my Galaxy S10, my wife's iPhone 11, and a newer model iPad. My wife gets frequently disconnected while connected on her laptop when working from home, which is a huge issue.

Questions

322

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175 down / 970 up

ATT 1000 service. ATT fiber to CIENA. Fiber from CIENA to BGW320-500. speedtest from BGW320 to ATT +900up/+900down. Plugged ethernet straight into the back of the BGW320-500 and get around 175 down / 970 up. No other devices connected.  Using att speedtest, ookla cli, sped test app all con

Questions

53

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Just got Fiber 1000 - speed tests are perfect, but extremely slow webpage loading times on some devices

Hello all!I recently got Fiber 1000 installed with the BGW210 gateway. My wired PC is getting 950 up / 950 down, but there seems to be a problem with the wifi. My phone for example - when I am on the 5ghz band I can search a phrase on google and it will take 10 seconds to populate the page. Streamin

Questions

71

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Slowest Wifi Ever

The Worst Internet In The World    My Wifi Upload Speed Is  Download is 16 sometimes most of the time it reaches 2 i saw the website it said 1k mbps where is it not here thats for sure the Ping 60 upload .42 the buffers are terrible I cant do anything with this wifi i cant even buy a router on amazo

Questions

51

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Slow internet

I have 5g unlimited plan. Last 5 months less speed or no internet. Fix it plz

Questions

74

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I got the new AT&T Fiber installed in my new home assuming the best connection service possible..

For some reason I cannot play a game like CSGO where I get ping spikes every 4-5 min where I normally sit at 50 ping and it shoots up to 180 ping. When I do the speed tests on the AT&T app and gateway website I get super high download and upload speeds, but I know the speed test websites test diffe

Questions

193

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DSL Dropped Connections

Why is it that every month after my auto- payment is made, my internet won't stay connected to the service? It drops constantly and is basically unusable. Why is it that the one week before that auto-pay my service is great and reliable? For one week, another half week before, if I'm lucky. My usag

Questions

71

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Multiple people in same neighborhood having same issues!

We live in a new neighborhood - about 3 years old. All of a sudden, at least 10+ families that we know of are having the same exact issues with our ATT Fiber connection.  We are paying for 1 GIG.  Everyone keeps calling ATT and they just tell us it is our problem, not theirs and a couple

Questions

128

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DSL So Slow It Won’t Download Email

I live rural and have had DSL service for several years and it has worked fine. I could stream on one device with good picture, no problems with any social media, zoom calls. I was even able to teach online during Covid with no problems. Recently my service became horrific. I can’t even go to a news

Questions

45

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Unlocking phone taking forever

I put in a request to unlock my Samsung S9 5 days ago. The status check has said In-Progress this whole week, but claims that it may take up to 48 hours to get back to me. It's been way past that timeline and my current plan ends tomorrow. I need this phone unlocked in order to switch carriers. Why

Questions

83

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At&t testing at 15mbps but downloads at a cap of less than 3 mb/s

I have tested this on my Ps4, PC, and phone and every time I test for downloads, it tells me I download at 13 or more Mbps. Now when I actually try to download a game/app, it downloads at 3 Mbps or lower and is capped at that because I have not seen it increase over having this internet. This is not

Questions

94

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GigaPower Slow 300 Mbps Down 400 Mbps Up

Had GigaPower installed yesterday and was only getting 300 Mbps Down and 400 Mbps Up. Called tech support and they changed a channel on their end and got another 100 Mbps, but it was still spotty. I was also getting random socket errors on the speedtests. Asked to have a tech come out and check the

Questions

1.2K

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DSL Speed

I just ran a speed test and the download was 1.19 Mbps upload 0.3 Mbps. We have had many service visits, all concluding that our wire is old and we are almost a mile for the ATT box which is at the end of the service line evidently. Conclusion ATT says it is what it is and there is nothing that ca

Questions

58

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Complaint about wireless

What is the best phone number to call to file a complaint? The loyalty and retention people are the problem and a very expensive one (wireless).  I've done everything for months (MONTHS) to resolve my issues and get reimbursed for a return, for your wireless service not working, for your peopl

Questions

61

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ATT MANAGER WANTED ME TO WRITE A COLD CHECK

I transferred my phone service to ATT in August 2023. When I got off the phone I was to pay $184 for 3 lines and internet, one bill, paid on the 9th of every month. That was the whole point for switching...to have one bill. Since then I have spent over 34 hours on the phone because my internet is se

Questions

56

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Unusual high ping and package loss

Using AT&T 1000 fiber, I can see a huge increase in latency (~50ms) to local endpoints in the bay area (Mountain View and San Jose) starting earlier today (3:30PM PT, 03/08/2024) Any known outages/issues in this region?

Questions

26

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