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Unable to download Antivirus

I know there are other related post, but they are closed and I'm unable to reply (such as this ).I have tried several times over the last couple months, across 2 computers, multiple browsers, with cookies and cache cleared. Every time I get to the "Install AT&T AntiVirus Plus" page, and click th

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Formal Complaint - Last Call for HELP!!!

This is my last call for help! Because I have gotten no where with anyone this morning over the phone or chat. I've tried to contacting ATT regarding my cash payment I made in the store. It has occurred the agent who took my money must of processed incorrectly or took my money because it has not pos

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81

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Customer Service email: Outside the US and someone has used my details with AT&T though I'm not a customer nor US citizen

Hi guys, Can anyone help me with some online details to contact AT&T with? My card has just been charged. I'm assuming it's fraudulent. I'm not a US citizen and have never been to the US. I have, and never have had, any account or business with AT&T. Therefore, I can't contact them via mo

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security

it says my router should be configured to WPA2 (AES) how do I do this

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27

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McAfee Security Suite maxed out on old computers

I downloaded security suite on 5 prior computers that have since been discarded. I need to download it to my new computer but it will not let me because of the five old ones. How do we refresh the licenses and discard the old computers from the list?

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Scam emails

Just wanted to point out if you’re in the ACP program, there are scam emails out today.

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14

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Scam Call?

I got multiple calls from a number which was tagged as under AT&T. (877)-714-1509 they asked me for the last 4 digits of my SSN. my dad pays for my phone bill but the only information I gave out was the last 4 digits. They tried putting me on hold but I quickly hung up when my dad told me not to

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27

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Laggy internet/Ethernet port not working

Our Ethernet port on our gateway is not working. And our internet has been intermittently not working for the past few years.

Questions

29

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Hacked? Weird code message

Late at night. Not talking to ATT or in my acct making changes. Receive text with verification code. Like I got ages ago to set up wireless network.  Had issues lately with hacking attempts.  How can ATT verify any attempts blocked?

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372

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MyATT IOS app - security

When I log into MyATT on web, I get asked for password and extra security code. This is how I want it to work. But when I log into MyATT  app on my iPhone, it only asks for user name (email address). It does not ask for password or extra security code. This is not enough security. I want the a

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82

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Received a self installation but got a work request call

I am supposed to receive my self install equipment today, but this morning I got a call from someone named Frank saying he still needed to come in to the apartment to install. I did not pick up, so I texted him back, and he explained that we would need to reschedule (by his texting was jumbled and s

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463

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IPv6 Fixed Wireless

Eventually "Fixed Wireless" will be available where I live. Years ago I was an early adopter of Verizon's "Home Fusion" now called "LTE Installed". Their service provided a public adressable ip pool. AT&T has opted not to do this however with their take on fixed wireless. This is creating havoc on t

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312

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Made a new user ID

Made a new user ID because I don’t remember the last one but I can’t link my phone number to the account

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20

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how to block ports 22 & 23

Hi all, First let me say - I am not an IT guru. High five to those who are!!! I received snail mail from AT&T stating we have a possible Mirai infection on our network (it has been slow AF lately...) A few days later I received an email (below) ​ The IP address it is linking to I am unable

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Closed

$2,300 in Fraudulent Long Distances Charges

Can anyone please help me? I discovered over $2,300 in outgoing call charges from US to Jamaica.  The phone is on my family plan and is used by my daughter who has an intellectual disability (special needs.) Based upon review of logs, two incoming calls from Montego Bay to my daughter's p

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60

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email cancelled account

We have been with AT&T for 17 years. We have had the same email account for 17 years with at&t. We have been cancelling the same share plan since Nov 2019 and it will not be taken off our bill. I have called repeatedly and finally started getting everything in Chat and print. They are still billing

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73

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Website blocked

Our website is blocked by ATT and users have to explicitly whitelist our site as work around. Looking for help to identify the reason for the block so that address it.

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65

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Identity Theft, Exploitation, and Threatening Life/Harassment

I just talked to Apple, thankfully. They confirmed this is a Carrier (ATT) issue and my account is completely compromised and I had to buy all new products and they still got into everything. I am reporting to FTC and BBB and have not heard back. I have now a ton of data and proof of the person doin

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31

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Sign in account verification

I am our business's Office Manager and sign in to ATT every day to forward phones to the business mobile phone, which I keep with me. Since this recent addition of a business mobile, nearly every time I log in, I am sent a request to enter a code to prove I am me. I chose the business mobile, since

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57

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Kyocera 6790 Factory Reset

Son used screen lock PIN on device and forgot number sequence. Want to factory reset. Tried holding volume-down plus power key instruction with no success. Need another method to hard factory reset. BTW, lower left corner of screen shows SAFE MODE.

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81

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