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AT&T Refusing to Honor Trade-in Credit (after an agent assured me that I qualified)

I was convinced by a sales agent to participate in the Samsung promotion (back in July) where I traded in my S6edge for an S21+ as part of a new wireless plan (switching from T-Mobile). I was assured that my trade-in would meet the requirements and used the online tool to confirm. This is the only r

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Need passcode to active via the Automated line but I'm unable to create a online account to create a passcode

HI. I switched from T-mobile to ATT via a sales agent at sams club. I got 2 new phones and 2 lines. My phone numbers from T-mobile are to be ported over. I got the phones today But when i call the automated Line to activate them It asks for a passcode. When I say I don't know it wants to transfer me

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48

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ATT EMAIL - SOMETHING'S GONE WRONG MESSAGE

Hello, I can't get into my email. It keeps signing me out. I have tried everything. Thank you Emilio Castano

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Air 4921 ethernet not working

Hello I recently purchased an Ethernet cable for my router because I lost the one that came with it. I play on Xbox a lot so I plugged into that. But then an error message popped up saying NAT type unavailable, basically meaning I couldn't access the internet. So I tried plugging the cable into my P

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129

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Sign in to access AT&T Mail and Currently.com

Why do I receive this message when I HAVE NOT unsuccessfully logged in too many times?: Looks like you’ve tried to sign in unsuccessfully too many times. Recover your ID or reset your password to continue. CARE CODE: 205.2 [LU003] The first time it happened I reset my password. Now

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730

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Software update HELP!

I live in Morgan City, Lousiana but i still haven't received my update for android 11/ One UI 3.0 and I'm really looking forward to it At&t doesn't make there firmware available to the public so i could do it myself i have a Samsung Galaxy Note 20 Model: SM-N981U Baseband : N981USQU1BTIF CSC: N9

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444

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Unable to log in to Harman Spark/can't reset password

I have been trying to log in to my spark (wifi was already set up so that's working) but it keeps telling me incorrect username or password. When I click to reset the password and fill out the info I get the email, and I cab click it to enter a new password, but when I click to save the new passw

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100

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Visual Voicemail Samsung galaxy s10e (AT&T branded SM-G970U)

How do I get visual voicemail on my Samsung galaxy s10e (AT7&T branded SM-G970U). The Google Play App shows its not compatible with any of my devices  This page https://www.att.com/support/article/wireless/KM1009152/?source=ESSZ0SSPR00T1EsEM&wtExtndSource=20210928205608_AT%26T+Com

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243

3

Multi line discount setup scam

Day of transaction is October 28. My prepaid account 1 was on $45 plan and was paid till 10th Nov. My prepaid account 2 was on $50 plan and was paid till 25th Nov. Upgraded to multi line discount. Was forced to switch plan 1 to $ 50 plan. Screen said monthly billing will be $70 for 2 lines. A

Questions

111

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Cannot send text message to mms.att.net, only txt.att.net

We use a messenger application that allows for users to self-subscribe by sending a text to an email address. When the application picks up the registration email, it uses the person's @mms.att.net address. When we attempt to send a message to their @mms.att.net address, we get the "The email sent f

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992

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My e-mail used for unknown account which is making purchase (possible fraud / scam alert)

Hello,Today in the morning I found three e-mails from you in my mailbox from AT&T Account Management:- Asking to confirm my e-mail- Placing order / finishing registration (for account ending in 3099) - Paperless Billing Enrolment Confirmation I need to mention that any of this recently purchas

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203

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ATT adding fraudulent charges to bill for replacement phone

To make this as concise as possible, I brought My phone to Assurion to fix and Assurion damaged the battery, making the phone irreplaceable. ATT sent me a new phone with a shipping label to return my broken phone.  I sent back following the directions on the packaging slip.  ATT is askin

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40

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International Messages not Being Delivered

[Re-posting as a THIRD TIME because AT&T marked my second post as "Private", now without any notice or solution.] [Re-posting because AT&T marked my previous post as "Private" with a stated intention of contacting me to solve the problem, yet they have failed to call me when it has f

Questions

1.1K

27

Unlock Device

It seems like AT&T has a pattern of sometimes not unlocking their customer phones after they are paid off. My phone is paid off, my bank account shows the charge, plus I have the receipt. This feels like theft, because this device should be unlocked, but instead I am receiving a pop up that clai

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59

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Using WiFi calling with Pixel 7

I have a Google Pixel 7 model number GVU6C. I have been using an MVNO (Red Pocket mobile) on their GSMA (AT&T) system. I can not activate WiFi calling and can not use unconditional call forwarding. WiFi calling button just replies "unable to activate. Try later". When trying unconditional call f

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148

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Bellsouth email locked again

For over 20 years I have had the same email. Email used for communication with people around the world, my doctors, my boss, my coworkers, my employees. In August of 2022, my email became unusable. I noticed a few of my accounts for personal things had been compromised because of the user who hack

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44

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Charged for ACP

My ACP has been charged to my regular DSL bill, hopefully by mistake. The total bill for DSL is $94.  It is usually $64 monthly for DSL.  The $30 ACP was added and I'm frustrated and can not get help.  I keep getting forwarded back and forth to different departments.  Clearly, t

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127

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All calls failed

Beginning yesterday, I am unable to make/receive calls on my iphone. I've tried restarting, toggling airplane mode on/off, and checked that I'm not blocking calls or silencing unwanted calls.

Questions

2.3K

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Palo Alto & ATT Residential Fiber

Aight folks, Figured out a few things about AT&T Residential fiber which you may find interesting. ****IPv4 Configuration & Troubleshooting**** I have a PA440 in use where I have been allocated a /29 IP block from AT&T. I have configured the PA440 with an IP in this IP Block and a

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291

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U-verse TV Everywhere Authentication Error

I have AT&T U-verse U300 and every TV Everywhere app and/or website I try to login to tells me that I am not authorized or that I need to contact my service provider. Any help would be much appreciated!

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391

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