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What does customer service mean (was: Why does support lie about plan costs?)

6/30 @ 11:25 I started a chat with support (Patricia) based on what I saw on the ATT site. It seems I could upgrade my plan for $10 per line, but then get a $10 per line discount, making my bill exactly the same for an upgraded plan. Patricia confirmed that: Patricia : I can see here that you have E

Questions

126

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Can't make or receive calls. Text ok

Cannot make or receive calls on my sons galaxy A50 for several months now. Can send and receive text but he just informed me that he hasn't been able to call or receive calls ever since we switched him over to att prepaid. Approximately 2 months ago. I just thought he was sending me to voicemail eve

Questions

176

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Unlock Portal

I won brand new Galaxy S7 through a work promotion.  I have attempted to access the AT&T unlock portal  - https://www.att.com/deviceunlock/request/#/unlockstep1.   After entering the IMEI - I have been receiving the following message for days:  "We're sorry, but we're having technical difficulties w

Questions

3.9K

6

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Lost Payment in someone else's account

I paid my direct tv payment via my bank's pay bills feature on 12/09/21. It was taken out of my bank account - but says Bill Pay AT & T U-verse Mobile xxxx57553 - I don't have a U-verse account.  I was on the phone with AT & T for 1.5 hours on 12/23 - finally I just paid the bill again

Questions

106

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Secure Family - Sign In Error

I have added this feature to my plan, in trial right now.   Sign In Error pop up shows immediately after I tried to sign in. Ask me to try again later.  I have tried this app on other phone, install/uninstall, restart the phone. Nothing seems to let me log in.   

Questions

219

1

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Constant Authentication Error on AT&T Thanks/myAT&T App

Every time I try to take advantage of AT&T's current benefits and contests, I get the authentication error, "Uh oh. An error has occurred. Please check back later. Authentication error. CustomerProfile-1000 - No accounts found." I have current services, my login information is correct, I have tr

Questions

73

1

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Upgrade at Walmart failed with error

Tried to get my wife's iphone upgraded last week at Walmart. We are all within a family plan while a friend of us is the account holder. My wife had been added as authorized user to the family plan, and she did upgrade her phone successfully 2 years ago at Sam's Club.This time, we failed when trying

Questions

741

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MicroCell No Longer Recognizes address

We activated our MicroCell, a Cisco DPH154, in July. Several times since, I have gotten a text about a location error, but we have never moved the unit, and it always continued working. This is our part time cabin, where we have NO AT&T service. On our arrival to our cabin on 12/26, I noticed that w

Questions

710

8

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Need Changed IMAP port incoming server Due to 0x800ccc0e error message (9/2022)

My current port for IMAP incoming email is 993 that appears to be incorrect having been changed by AT&T. I know this  due to an error code 0x800ccc0e.  My outgoing SMPT port was tested and fine.  What is the new IMAP Code?  The error code states as follows:

Questions

130

4

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At&t can not seem to unlock my paid off phones

I spent 3 hours on a chat last Thursday to get my phones unlocked. After trying on my own a dozen times or so thru the automated option. My phones were paid off over a month ago but the automated option shows they are not, and Advanced Technical Support seems unable to get them unlocked. So a claim

Questions

87

1

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Mailbis has been locked

Hello, I am currently locked out of my mailbox. I have tried restarting the phone but get the same error message, "Mailbox has been locked (after too many bad login tries). I have tried resetting my password as well but still, no success. How do I get logged into my voicemail box? Thanks! H

Questions

148

1

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Upgraded Wifi = Worse Experience

Somehow I seem to have gotten the short end of the stick on this one. I used to have 6mbps of internet and for the most part it at least worked. I have upgraded to 75mbps, and the internet seems significantly worse. How does it go from 6-75 and become a worse overall experience. You can stream and i

Questions

112

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Cancel AT&T prepaid from abroad (autopay-goonline-login unable; autopay activated)

Hi, I moved back from US to Europe and now based in Europe I cannot access my AT&T prepaid account (under paygoonline.com) anymore to end my AutoPay. How can I reach anyone from AT&T to cancel my prepaid plan?   Thank you so much for your help! Best Sandra

Questions

45

1

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Issue with One UI 6.0 update

Ever since updating to One UI 6.0 I get a persistent error "android.processes.acore" has stopped functioning. This prevents me from using the messages app and from making any calls, core functions your service is meant to enable.... I've read this to be a common error only experienced by AT&T

Questions

206

1

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Phone unable to make outgoing calls.

Hey guys, I have an issue where my phone can't make outgoing calls. That means I can't make calls to the att phone support line. The physical att stores i've gone in to always tell me they can't do anything, and I have to call the tech support line, so I'm stuck. The att chatbot unfortunately does

Questions

104

8

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Phone trade-in scam

I purchases an iphone15 pro online. Traded in an iPhone 12. Sent iPhone 12 in the provided packaging on 9/28/23. No correspondence on trade-in status. As of today 2/10/24 Online it still indicates the trade-in is not complete. I called this morning. I was told the phone was received in mid October.

Questions

96

4

Cant Log into HBO MAX

I just found out I get MAX free with my cell service but no matter how I try to access it I can't log into it.

Questions

273

5

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Bluetooth is not working on the new iphone 13

I received a new iphone 13 through an upgrade at at&t. phone was delivered, transferred all data and set it up and everything is working fine except bluetooth will not connect or even turn on.  can i return the device to AT&T or do I need to go to Apple for support?  Its less than

Questions

65

1

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Outlook 2007 Error Message

I get the following message in Test Account Settings and can't send email:Send test e-mail message: Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or Internet service provider (ISP) for additi

Questions

355

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Overcharged while on ACP program with very low income

I was given a noticed I was going to be kicked off the discount rate for ACP even though I had little to no income and still fit qualifications for ACP discount. After several times of trying to follow proper procedures on the AT&T application I found out there was a system problem with AT&T

Questions

205

2

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