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Can’t get into email getting code 205.2

Since yesterday morning I have not been able to get into my email. I have tried logging in and I get error code 205.2. I have not changed my password for it to tell me I’ve made too many attempts. When I go to reset my password after it matches my email address and name it won’t accept any of my ans

Questions

86

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0

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Att Error - they are "double dipping"

It has come to my attention that I have been paying for U-verse and Direct tv simultaneously. In February of 2023 we were told that our services would be switched over to Direct tv and U-verse would be cancelled. This was a switch we did not initiate; we had no choice. We accepted the change and hav

Questions

475

10

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unlock request denied for canceling service

Phone was paid for in full, from Best Buy on 23 Mar 2023. Decided not to keep the line as the service was more expensive and worse connectivity than what i currently have. According to policy when purchased, fully paid phone would still be eligible for unlock without waiting 60 days.  Nothing

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40

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Prepaid balance expired

I would like to encourage everyone not to do business, with AT&T, pre paid cell services. It is a complete rip off, and AT&T, are taking peoples hard earned money and profiting off it. I’ve had an account with AT&T for over 3 years now; I’ve always maintained a balance of over $150.00. The phone w

Questions

354

2

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Hotspot Has been Refilled, Still 128Kbps

I have the $65 unlimited max prepaid plan, my bill was paid on the 1st through autopay, I have received a message it would renew today(which I assume meant midnight) and yet here I am getting the capped downgraded speed of 128kbps!! Nothing will load and I'm growing impatient, as I have another phon

Questions

96

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0

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Unauthorized changes to my account

I have extra security on my account due to fraud by AT&T employees at least three times and yesterday my active second line was ported out without my permission. I’m shocked all of my clients confident text messages, photos,  documents, and numbers are now in the hands of a stranger. My ac

Questions

180

9

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WiFi goes out every night

I have EarthLink but they use all things AT&T. I’m not a technical person so I’m not really going to understand most of the technical terms but I’m hoping for information in layman terms on how to fix this issue. Ive had this modem for three nights and it has went out every night as far as I can

Questions

109

2

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Lost phone number

I was on my moms plan. I would pay her monthly. It was just how we did things. She unexpectedly passed away and her husband cut my line because I disagreed with how he was handling my moms belongings. Is there any way to get my number back? I have had that number for years.  

Questions

1.2K

6

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Problems updating acp benefit 30$ to 75$ tribal and have been confirmed I am eligible

so I have the 30$ acp benefit applied to my account but I have been qualified for receiving tribal benefits so that would be 75$ I want updated to my prepaid account but at&t keeps saying the 30$ plan is there a way to update my application id , I've tried de enrolling my acp benefit to reapply

Questions

81

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3 g shutdown and my phone

I really hope this gets through to somebody in the information technology department to look into this. I have a v o l t e compatible 4G phone that was purchased last year. When I bought the phone I asked to make sure that it would be compatible after the 3G sunset and I was told as long as it

Questions

435

6

0

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File a claim

I have been passed around several times on the phone for hours and they said they’d call back (supposed to be the right dept) never happened, so I try I online and get this website with yet another phone number!!!! How frustrating! The destroyed my lawn and didn’t fix it by burying fiber. b

Questions

233

3

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Need a refund of my Prepaid balance.

i am using mobile phone monthly plan and expired. but i mistakely charged 40$ in my balance and need to be refundedi tried to sign in but i am abroad in canada, showing 'access denied'i tried phone call to 8002882020 but there is no menu for refund.i cannot resolve refund issue due to internet and p

Questions

153

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Closed

Unlocking phone back office problems

I have had 2 cases now trying to get a paid off phone unlocked in the past 5 days. First one denied by back office saying payment plan still in effect. The person opening 1st case did not attach proof of paid off. Second one has but it's still not sending unlock code. Number is already ported out a

Questions

182

15

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Unlock devices

I have two devices I paid for through AT&T I ww told that I could cancel the service and pay for the phone which I did. Now they will not give me codes to unlock my phones

Questions

283

15

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No phone calls in my apartment

Prior to signing up for mobile service through a AT&T I had Boost Mobile. I never had any connection issues with Boost Mobile services and was always able to get my phone calls in my apartment. Now that I've switched over to AT&T no one can hear me on my phone when I answer it and my calls d

Questions

684

4

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Original owner of Family Plan Account left and now existing memebers can't access the account

There has been a change in account owners for our family plan and the original owner left the plan YEARS ago. While the automatic billing and auto-draft are completed promptly for our account, no one who is currently on the account seems to be able to get any support or access to the account to make

Questions

209

3

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No reimburse after service cancellation

I cancel my account some months ago. I switched services at the beginning of the last month of service. However the reimburse I received has nothing to do with I paid in that last month of service. I should have received the prorated amount of the service that was not used which was like 21 days. I

Questions

1.2K

7

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Unable to purchase international daypass

I am on a trip oversea, and every time I am trying to purchase international daypass online, it tells me there is an error. I am a prepaid customer. So I try to speak to a customer service member, however, every time, when I finally make to the real human customer service and is told my waiting tim

Questions

75

2

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Unable to login due to 'security issues' on ATT end

I have been on the phone for the last month trying to sort email issues for my old primary email [email scrubbed]. I have had my email reset a few times as I always get an error that the number of login attempts blocks me from future logins although it is the right email. I was reached out by a m

Questions

133

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AT&T technician drilled a hole and hit a live wire which cut out my outlets from the wall

I've been dealing with AT&T for 5 months now I just moved into a place January 15th they came out to connect to Wi-Fi I'm not understanding but he had to drill a hole through a wall even though another technician came out months later and said he did not have to drill that hole due to AT&T h

Questions

141

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