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Customer Service Compliment

It's a shame that there is not a way to compliment excellent customer service, but there is a way to complain. I. had a great experience at a mall store on Sunday and I'd like to find a way to thank that employee.

Questions

813

7

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Complaint against Store Employee

What are the proper channels that need to be taken to file a formal complaint against an in-store AT&T employee?

Questions

220

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0

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iPhone 12 upgrade

I was wondering I could come into the store and get an iPhone 12 at the At&t store in Grant Park in Portland today and how much would it be to switch from my iPhone XR the screen has lines in it but its not cracked.

Questions

131

3

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000-000-000 Phone number

There are outgoing and incoming phone calls for one of the numbers on my account with a number 000-000-000. I know the number is hidden, private or from an app. My questions are:1) How does this phone call show when incoming? Does it show as zeros or unknown?2) Does these kind of calls show in the c

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1.3K

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I Am Unable to Redeem My Prepaid Card

I have tried several times, through several different means. The Prepaid website will not allow me to sign in and I am becoming incredibly frustrated and upset by this process.

Questions

161

3

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Stop HBO MAX texts.

I'm apart of a family group plan for At&t. I am not the sole account holder. I do not have the account ID or password. Nor do I want it. I already have HBO Max. I've gotten one text a day for 2 weeks offering me an HBO Max subscription. I don't want it. I text "OFF" "STOP" "I DON'T WANT IT" "PLE

Questions

554

4

0

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I am trying to get in touch with customer service with questions before I sign up for an AT&T plan

I was trying to get in touch with customer service earlier (around 6pm PST) to get some questions I had about AT&T prepaid answered. However, I either got stuck in an automated phone tree or got in touch with a human who transferred me to the prepaid mobility team. My call then got disconnected

Questions

690

3

0

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Does Rural High-Speed Internet Require Cable?

If I get AT&T Rural High-Speed Internet, do I also have to get cable, such as DirecTV? The description is unclear to me but it seems to me to indicate that Rural High-Speed Internet connect to cable.  If someone can tell me the answer I would appreciate it.

Questions

38

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0

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Replacing my BWG 320 with Netgear Nighthawk AC3200

I’m thinking about replacing my BWG 320 (ATT Fiber w/1000mbps) modem with a Netgear Nighthawk AC3200. How do I install it? Do I need to remove the BWG modem completely or do I connect them? And do I need any other technological accessories such as another modem and or an Ethernet cable?

Questions

474

2

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Green Blinking Power and BroadBand. Red Blinking Phone.

I have fiber internet only. No other services. My internet (wi-fi & wired) works fine. My router shows all lights blinking: green blinking power and broadband, red blinking phone. How can I resolve this issue and have my router accurately reflect my service status like it used to? That would be

Questions

126

1

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Why isn't Xiaomi listed?

It's a very popular brand and I'm having trouble understanding why AT&T does not have them listed under "Devices". Especially since AT&T is compatible with most Xiaomi devices. Weirdness.

Questions

2.1K

12

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Random Internet Drops (call still works)

Device: Xaiomi Black Shark 3 Pro (12 GB)   I had metro but it was too slow so I upgraded to at&t. I'm a gamer and there are random periods where I get disconnected from internet for anywhere from 2-8 solid minutes    It's not the game as sometimes it disconnects me from internet just browsing chrome

Questions

319

1

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iPhone 11 Pro Max - Available Now

Pro cameras. Pro display. Pro performance. Shoot amazing videos and photos with the Ultra Wide, Wide, and Telephoto cameras.Capture your best low-light photos with Night mode. Watch HDR movies and shows onthe 6.5-inch Super Retina XDR display—the brightest iPhone display yet.2 Experienceunp

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17K

7

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Is there a way to have separate profiles for HBOGO?

I have 5 phone lines on my AT&T Unlimted Elite account and we are using the free HBOGO. Is there a way to have multiple profiles because we all have different tv interests or do have to share the same profile?

Questions

124

1

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Account Overview Displays Wrong Device Can't File Insurance Claim!!

When I go to my account overview then manage devices it shows I have a Samsung phone. So, when I went to file my insurance claim they said I was not using the iphone and could not file the claim. However, I was using the Samsung for a few days since my iPhone fell in water but my ATT account clearly

Questions

1.4K

2

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Galaxy watch 4 numbersync issue

I just got the Samsung Galaxy watch 4 classic. Using a Samsung Galaxy S20 FE 5g phone. I also cannot connect the number sync.  I get an error on the watch Sd-Sdk-200 and a Pd-sdk-system_error on my phone.  I have tried turning off the VPN, uninstalled, reinstalled, unpaired, paired, turn

Questions

1.1K

7

0

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Carrier unlock code

I need to get the network carrier unlock code for my phone

Questions

416

6

0

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New SIM came with Samsung Galaxy S21 Ultra 5G 512 GB no mobile network (stuck on "connecting")

I received my new S21 Ultra 5G 512 GB on Aug 25th. I attempted to activate the new SIM card that came with it online at att.com/activate, and it failed. I tried this several times over the course of the next few days, and finally gave up. I took the old SIM from my old phone (S9+) and put it into my

Questions

571

6

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Will I be charged for calling a US number while abroad

Hi, I am travelling to Europe. I have a prepaid sim and will like to know if I will be charged extra if I call back into the US during my trip?  Do I need the international pass to call into the US? Do I need to have my roaming on? or how else can I call back in without incurring any ad

Questions

107

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New gateway box installed. Now TVs don't work!

A power spike killed my gateway, so ATT sent me another one. It powered up fine and transferred my settings. Internet and phone are working fine, but none of my TV boxes work. I assume ATT has to "authorize" them but I can find no way to do this online. The phone system just said "we are busy du

Questions

334

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