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fiber availability

Is there a way I could get an estimate on getting fiber availability in my neighborhood? The only reason I don't have ATT is the availability. I am currently with Spectrum and hate it!

Questions

36

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Mislead by AT&T phone rep when accepting "free phone" promotion

In March, 2023 I responded to an ad offering a free phone in exchange for staying with AT&T for 3 years and trading in an old phone. Deal was phone would be billed in 36 monthly increments, with a credit matching the billed amount. Result would be, after 36 months, phone would be free. What the

Questions

312

7

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Stolen Package and iPhone Free Upgrade Program - Issues with Refund and Overall Case Resolution

I would like to start off this post by saying that the service representatives on this case were extremely helpful and kind. This issue stems from AT&T and not the quality of 1-on-1 service I received over the phone. We have been customers with AT&T since 2011, however this situation is the

Questions

462

4

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Which Residential Gateway?

AT&T offers a variety of gateways to their customers. Some of these gateways are specifically for their triple-play subscribers while other gateways are for their internet-only subscribers. Normally, the gateways differ on the services the customer is subscribing to, and yes some gateways offers dif

Questions

14.5K

8

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My Galaxy S9 does not receive updates

I have an AT&T branded Galaxy S9. Fully owned, no payments, not blacklisted. Using it on AT&T Prepaid's Unlimited Plan (the one without hotspot) since February 2019.My phone's security patch level is March 1, 2019. My Android build number ends in SC7. Every time I check for updates

Questions

246

4

LG G8 won't call or receive calls after the update to G820UM40a

LG G8 won't call or receive calls after the update to G820UM40a...was working before...not after. WiFi calling is grayed out. Calls terminate within a couple of seconds. I have internet & other than the calling issue, the phone works very well. Is there a way to downgrade back to Android 11 or s

Questions

420

8

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Upgrade for AT&T U-vers 5268AC Gateway

I have an older AT&T Pace Pic 5268AC Gateway which I understand will no longer be receiving firmware updates. How do I go about obtaining an updated gateway?

Questions

106

2

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Closed

AT&T not honoring Galaxy S22 Ultra trade-in offer

On Feb 28th I took AT&T up on the Galaxy S22 Ultra trade-in offer (see link below). I went to the offiial AT&T store (Daly City, CA). Both my wife and I applied for the trade-in offer. She updated her plan to the 5G Unlimited Elite plan. I stuck with my Nation Unlimited & Data Unlimited

Questions

750

10

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Will AT&T upgrade u-verse in the Sevierville, TN area any time soon?

The fastest my neighborhood gets is 6MB uverse DSL and I've tried calling AT&T to get an update on future upgrade plans. We have FTTN but not FTTP... wondering if Gigapower will ever be a possiblity as well? We have a lot of neighborhoods/houses on Indian Warpath Rd, Sevierville too. Any news would

Questions

337

4

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Recommended Phones for Transition from Physical Keyboard

Hello All: I'm a BlackBerry user for 20+ years and think I finally have to make the transition to a non-keyboard phone, since options are so very limited. I've stayed with BB for the physical keyboard and because I use my phone for work/multi-tasking, not play/gaming. My huge preference is for a

Questions

130

2

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Lost my trade-in

I was convinced switching from Verizon to AT&T was the best option for me. I couldn’t have been more wrong, everything was fine until they couldn’t locate my family’s trade-ins. Not a single employee, not even the man that set up my plan can help me resolve this issue. Why is this such a problem

Questions

38

5

AT&T officially unlocked phones - software limitations and update problems

Hi, I live in Europe and I have purchased three phones that were originally sold by AT&T, both of them officially unlocked. The first one is a Sonim XP8 and the problem that i have with this one is that I can not use the hotspot feature. From what I understand this feature was restricted by AT&T so

Questions

807

2

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Order from FED EX says Shipment Exception since 12/05/2020

I placed an order for an upgrade cell phone and it was shipped on 11/30 but has been stuck in Memphis since 12/5/2020 with FED EX and all that it says is Shipment Exception. need to get this by Christmas.  What can I do? What does this mean?

Questions

101

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Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

108

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Make additional payments on NEXT installment plan?

My question is simple, yet there seems to be many answers out there... Can I make additional payments specifically towards my phone's installment plan?  I have gotten a couple different answers:1. Flat out no and a couple hints saying it is coming soon2. Yes, but you have to do it with a representat

Questions

3K

3

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When will ATT release a new gateway to replace Arris BGW-210?

I have the fiber 1000 plan and currently using my own router. I have a gig dumb switch between the ONT connection, then from the dumb switch back to my gateway after successfully entering the BGW 210 MAC into my personal router. I experience ok speeds but I am limited on mobile devices.

Questions

650

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ATT won't honor promo

I traded in my phone for a new one. ATT had a promo going to get $1000 off a new phone. My phone worked fine in the store and wherever they sent it arriving 3 weeks later it wasn't.  Now they won't honor the promo.  All I'm getting in the run around. 

Questions

119

9

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Trade-in credit bait and switch

I traded in my phone to get the new Samsung Ultra. I double checked and was assured the Note 4 would be honored for the max trade-in value.  My plan was eligible and credits started.  Two months later, they stopped. - Called ATT and was assure they would come.  It was a mistake and t

Questions

86

4

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8 months of continuous attacks even after moving and changing routers 5 times

I’ve been dealing with identity theft, dos attacks and network attacks. Not only do the dos ICMP requests originate from their one (and only) dns server and as someone who has a degree in CS I decided to test the network on my own. In my little at home pen test I found not only is the DNS server ext

Questions

83

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Front Camera Partially Blurry and Poor Sound Recording

I've been using my S22+ for a year++. All have been great except for the unsatisfactory sounds when voice record and video record. The sound quality is unexpectedly extremely poor that I can barely even hear clearly in the max volume. The background sound overwhelms other sound details. Last mont

Questions

31

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