Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (848)

Relevance
Lost cell phone service without microcell and Cell Booster

We were sent the new Cell Booster because we were told that the microcell would no longer work. We have extremely poor service here to the point that we can't make or receive cell phone calls in our home.  We disconnected the microcell and installed the Cell Booster but it doesn't do the same

Questions

 • AT&T Cell Booster

95

2

0

Can I upgrade my phone a couple weeks early without paying a upgradee fee?

I currently have an iPhone 5 and I want to upgrade to the 6. My contract ends on 7/26/2015. Is there anyway I can upgrade before that date without paying a fee? I mean do I really have to wait to that exact date...

Questions

 • Apple

513

4

0

0

ATT charges for a upgrade device bought online, not received yet.

I hope this is an appropriate way of expressing my concerns, on how customers are treated with no care at all. In my case, I ordered a phone (device) online, according to AT&T, I did receive it, device which I don't have, and according to their records, that device hasn't being used yet. The point i

Questions

 • Wireless Billing

67

2

0

iPhone SE 2020 Walmart discount: unable to verify AT&T account error

I am trying to buy an iPhone SE 2020 using this link with AT&T as my carrier. AT&T is an option on their site. When I choose AT&T in their site using this link: https://www.walmart.com/ip/AT-T-Apple-iPhone-SE-2020-128GB-Black-Upgrade-Only/160098116?selected=true , they try to verify my AT&T account

Questions

 • Phone & Device Upgrades

558

1

0

Facilities Issue - Tech Confirmed That Isn't True

I have been trying to get Fiber installed in my townhome for about 15 months now. It has been a long, frustrating, and exhausting experience and I find myself today looking at other providers to cancel the last of my AT&T services.We live in a townhome and there are 7 units in our building. It is on

Questions

 • AT&T Fiber Installation

401

0

0

Phone upgrade and contract renewal

My 5c broke and I was given and old phone to use. I am on a family plan and past due for an upgrade. However, my dad is adamant that doing so means we have to renew our contract which he doesn't want to do, so I'm stuck with this crappy phone. Is what he says true??

Questions

 • Phone & Device Upgrades

2.1K

3

0

0

Another reason why ATT shouldn't have the monopoly of our Gateways

Please google the name of the firmware applied last Sep/8, "11.13.1.533656-att". You'll find a bunch of AT&T Customers who have poorly configured their AT&T Gateway with a DHCP range within Public addresses range, leading to AT&T Routers to get confused and exposed their Gateway confi

Questions

 • AT&T Internet Equipment

224

2

0

Low Latency Upgrade

Hello, Are there any residential, online gamer-centric router or service upgrades available for purchase/lease? For example, does AT&T have any plastic or glass optical fiber capable routers that support lower latency than standard issue equipment? I currently have the Arris BGW210-700 Wi-Fi Gatew

Questions

 • AT&T Fiber Equipment

225

0

0

Closed

Free Fiber Upgrade

How does one accomplish the promised 10X faster internet upgrade "at the same price you're paying now"? I can't find how to make that happen.  I have the letter containing the promise, but don't see the option online.  All options seem to cost more.

Questions

 • AT&T Fiber Ordering

135

1

0

EXTREME monthly charges!!

I just ordered a Note 10 Plus the other day and about a day later I get an email from AT&T detailing fees, taxes, etc., that are outside of what they are advertising for what it costs to pay off the phone itself over 30 months ($36 and some change). I have a Note 8 that's been paid off (not trading

Questions

 • Wireless Billing

101

1

0

Phone Upgrade on Walmart Giving Constant Error

I am trying to upgrade my phone on Walmarts website to the new Iphone SE since there is a great deal going on and it keeps giving me an error. I already went into a AT&T store and confirmed all my information such billing zip code, SSN, etc. Each time i enter the correct info it says "Some of the in

Questions

 • Apple

398

1

0

Not Getting What I Pay For

I pay 55 dollars a month for 18mbps and I ran an internet test and it says I only get 1mpbs I thought it was a glitch so I started to download something and it actually ended up being true. if it wasn't for lock down I would of switched to a different provider by now. I know fiber isn't available in

Questions

 • AT&T Internet Plans

32

1

0

2006 internet speeds

while theres fiber down the road we are stuck with 18 download and cant upgrade to anything faster and its been that way for 5+ years. I just dont understand why it hasnt been upgraded to atleast 100 down or something, if someone knows why please tell me bc its just sad.

Questions

 • AT&T Internet Plans

35

1

0

Will this result in an upgrade or change of plan?

We are on the grandfatherd plan. We have a hotspot that is only $20 a month, unlimited. I was told that upgrading woudl result in a change of planWhat if we buy the device and put our sim card into the new hotspot, would we kepp our existing plan?Our current is Velocity 2, with a nano sim, the Night

Questions

 • Wireless Account

82

1

0

At&t stole $785.69 from me

I have been without a cell phone for over 2 weeks now... after shopping around, I decided to take the plunge with At&t and I knew I wanted the Apple iPhone 13. I selected my phone, plan, accessories, did the credit check, agreed to terms of service, all that, now comes down to pay and it says I owe

Questions

 • Wireless Billing

104

4

Return Issue

On November 12th I returned an iPhone Pro in the box that was provided to USPS. I have been trying to track the package to make sure it was returned on time in order for me to upgrade to the iPhone I actually wanted to get, the iPhone 12proMax. Thus far, the tracking site shows that it is still in t

Questions

 • Wireless Account

24

2

0

Upgrade eligibility?

I've had my phone paid off for two months and pay my bill on time, yet still I can't upgrade my device without paying full price, Even still I can add a phone to my service for 0 down and add it to my phone bill, I just want to upgrade my phone from the crappy a11, possibly giving my mother the phon

Questions

 • Phone & Device Upgrades

66

3

0

Trade in packaging issue.

I got the Note 20 Ultra under the 1000 dollar credit program for trade in. My new phone arrived on August 18th (verifiable by ATT provided tracking.) There had been no instructions previously disclosed. The new phone came with a return label and some packing tape. I figured this was the return mater

Questions

 • Phone & Device Upgrades

2.3K

20

Increase DSL Speed

My fiance has an apartment in North Beach Miami. The only connectivity available is from AT&T and is DSL. She currently has their 3mb package and is paying $40 per month. The AT&T support representative offered the "Basic 5" package for 5mbps at a cost of $60 per month. Are you kidding me?? Tha

Questions

 • AT&T Internet Plans

87

1

0

Upgrading iPhone 7 with cracked screen

I have an iPhone 7 with a cracked screen. I upgraded my device the day I cracked it to an iPhone 12. I was under the assumption that I would be able to trade the 7 in for an amount of money that would be applied to my monthly bill for the 12. Am I able to file an insurance claim on the 7 in order to

Questions

 • Apple

53

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.