Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (10.3K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Lost phone number

I was on my moms plan. I would pay her monthly. It was just how we did things. She unexpectedly passed away and her husband cut my line because I disagreed with how he was handling my moms belongings. Is there any way to get my number back? I have had that number for years.  

Questions

1.2K

6

Accepted Solution

Official Solution

unlock request denied for canceling service

Phone was paid for in full, from Best Buy on 23 Mar 2023. Decided not to keep the line as the service was more expensive and worse connectivity than what i currently have. According to policy when purchased, fully paid phone would still be eligible for unlock without waiting 60 days.  Nothing

Questions

37

3

0

Accepted Solution

Official Solution

My AT&T 14pro max is not unlocking

Please I’m trying to unlock my AT&T 14pro max . It’s is clean with no debt . I have checked the status on all sites and everything shows it’s an AT&T purchased device . But if I place an unlock request the feedback says my device is not an AT&T device

Questions

112

7

Accepted Solution

Official Solution

unlock my phone

hi , I already have an AT&T prepaid for 6 months, but frustrated to unlock it, please help

Questions

84

5

0

Accepted Solution

Official Solution

Prepaid sim used for hotspot

I recently setup a prepaid pin with a $55/50gb plan to use with my hotspot but when I try to connect to my hotspot an internet browser pops up saying I do not have any data on the sim card. When I try to log in to my account it says it sent a temporary pin in a text message but my hotspot obviously

Questions

93

3

0

Accepted Solution

Official Solution

Att Error - they are "double dipping"

It has come to my attention that I have been paying for U-verse and Direct tv simultaneously. In February of 2023 we were told that our services would be switched over to Direct tv and U-verse would be cancelled. This was a switch we did not initiate; we had no choice. We accepted the change and hav

Questions

464

10

0

Accepted Solution

Official Solution

Acp

Hello I apply and was accepted for the Acp program okay when I set my service up for internet connection at home I told them to please apply the Acp to my account I was told they would well all a sudden I have a big bill so I chat in and of course it wasn't added so I requested it again the guy told

Questions

330

1

0

Accepted Solution

Official Solution

Closed

AT&T BUSINESS ACOUNT

I have canceled my AT&T business land lines several times with a zero balance and I am supposed to even get a refund. AT&T IS FRAUDULENTLY drafting funds from my business bank account still. I have canceled this account with a zero balance and have contested the charges, as told to do from a

Questions

236

1

0

Accepted Solution

Official Solution

Unlock devices

I have two devices I paid for through AT&T I ww told that I could cancel the service and pay for the phone which I did. Now they will not give me codes to unlock my phones

Questions

279

15

0

Accepted Solution

Official Solution

Returning Router Gear given this confusing situation?

Hello, I used the AT&T Internet service since this June until August 9. I moved to a new place on August 10. Before that, I used online chat to make sure everything is all set (I can provide the chat history when asked). My understanding (and supposed also the chat agent's) is that i) I took my orig

Questions

176

2

0

0

Accepted Solution

Official Solution

WiFi goes out every night

I have EarthLink but they use all things AT&T. I’m not a technical person so I’m not really going to understand most of the technical terms but I’m hoping for information in layman terms on how to fix this issue. Ive had this modem for three nights and it has went out every night as far as I can

Questions

103

2

0

Accepted Solution

Official Solution

Original owner of Family Plan Account left and now existing memebers can't access the account

There has been a change in account owners for our family plan and the original owner left the plan YEARS ago. While the automatic billing and auto-draft are completed promptly for our account, no one who is currently on the account seems to be able to get any support or access to the account to make

Questions

192

3

0

Accepted Solution

Official Solution

Unlocked Phone now Locked

I bought a refurbished unlocked Pixel 6. It was not locked when I bought it. I used a Cricket sim card and I know they're owned by AT&T. Now I am living in Australia for the year and when I put in my Australian sim card, it says locked to AT&T. I sent a request for an unlock, and I was denie

Questions

140

1

0

Accepted Solution

Official Solution

Phone still locked after trade in and 2 years of payments.

Getting ripped off by AT&T. The iPhone 12 pro max was $1099, I traded in my phone for $800 credit, paid $37 a month for 27 months AND they think I'm going to pay another $600! The phone has been paid off! They will not unlock my phone. 

Questions

66

3

0

Accepted Solution

Official Solution

Iphone flagged for fraud by AT&T

I got a gift of Iphone 11 pro from my Uncle who got it from US. When I tried to use the device in India with Indian carrier SIM it got locked. I checked with AT&T and my device was flagged for fraud. How to unlock the device for use in India ? Can you please help me out.

Questions

57

1

0

Accepted Solution

Official Solution

Highspeed availability

Is there a way to find out when or request highspeed internet in your area? I have had AT&T DSL for a couple years but it is incredibly slow when it even works at all I need some highspeed internet for work and for my children's school work.

Questions

95

2

0

Accepted Solution

Official Solution

Direct Message Access

I need to access Direct Message, but don't see the link. Help.

Questions

225

1

0

Accepted Solution

Official Solution

Unlocking a pre-paid phone. No longer have an ATT account

We have an iPhone 7 Plus that is locked to the ATT network. The phone had been used on a prepaid ATT account for 5 months, and is now serviced by a different provider that utilizes ATT network/sim. I understand that ATT prepaid phones are locked until they reach 6 months of pre-paid service. This ph

Questions

134

1

0

Accepted Solution

Official Solution

Problems updating acp benefit 30$ to 75$ tribal and have been confirmed I am eligible

so I have the 30$ acp benefit applied to my account but I have been qualified for receiving tribal benefits so that would be 75$ I want updated to my prepaid account but at&t keeps saying the 30$ plan is there a way to update my application id , I've tried de enrolling my acp benefit to reapply

Questions

77

4

0

Accepted Solution

Official Solution

File a claim

I have been passed around several times on the phone for hours and they said they’d call back (supposed to be the right dept) never happened, so I try I online and get this website with yet another phone number!!!! How frustrating! The destroyed my lawn and didn’t fix it by burying fiber. b

Questions

227

3

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.