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ZTE Velocity (MF923) no longer updating data

Hi, my ZTE Velocity is no longer updating the data amount although it is still allowing my devices to access the internet fairly well. I took it to an ATT store where they reset it and now I can no longer give it a new name and a different password.  Is ATT considering this device obsolete now

Questions

135

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Cannot access AT&T email messages using MS Outlook

Starting today, I cannot download email messages from my main AT&T email box onto MS Outlook on my computer. Can anyone help me?

Questions

340

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AT&T Fiber current frustration and dissatisfaction

Has it taken anyone else a week to have AT&T Fiber set up? At first it was delayed modem shipping, then the service box was missing a power supply, and now the PON light is off, alarm light is red, and data is Amber and I still do not have internet. Allegedly a tech is coming tomorrow but last t

Questions

406

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Being Billed After Cancelling Service!!

Hi, I cancelled my phone number and have received two bills since. I’ve spoken to five AT&T representatives who confirmed the account is cancelled. Why am I still receiving new bills from the company? I have left the country and this is causing me severe mental trauma. Please stop billing me unneces

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863

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Trade in packaging

I need to send in my old iPhone in exchange for the new one I received since it was through insurance. I lost the trade in information and packaging. Where do I send it?

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117

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Does simply signing up for an installment agreement start a service plan?

I will likely cancel before the 30 months are up on monthly phone installments. I am ok paying off the device at that time, but do not want an early termination fee. I am an existing customer and this would be a device upgrade. I do not see any mention of a commitment in the cart so I assume there i

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193

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Not receiving short codes

I have an iPhone 7. I’m updated to iOS 15.6. I recently traveled to the UK and used a local SIM card for two weeks. When I returned and replaced my AT&T SIM, I seemed to stop receiving short codes. I can receive other messages and even received longer text codes when AT&T tested that. I’m l

Questions

181

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Incorrect Billing Rates

I recently made changes to my services and was quoted one price on the phone but when I received the change order email the rate was for $40 more. I have called multiple times asking for written confirmation that the rate quoted over the phone is correct but they just say that they have no way to se

Questions

114

2

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Can I use an unlocked MetroPCS phone on AT&t

I have an unlocked MetroPCS Stylo 5 that I would like to put my AT&t SIM card and phone number on. I would like to know if my MetroPCS style 5 will be compatible with AT&t network. And if it is compatible, would have to do any additional steps in order to have that phone fully registered wit

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37

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Getting my account from my lost phone swapped to new phone

I lost my new phone with active service so I need to swap my service to my new phone and sim card

Questions

125

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What can I do with 25 unreturnable gateways?

I found 25 att gateways in a lot I purchased at bankruptcy auction. I Took them to a Fed Ex location & 8 of them were not in the system. They gave them back to me.  ATT has never gone out of their way to do me any favors so I am done with mine.  If there is an easier solution than thr

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165

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what is new at t customer service phone number ?

I can't send or receive messages with my AT T email account..Use a Web browser to see whether you can access Internet sites. If you are on a local network, see whether you can access intranet sites. For information about checking the status of your network connections, see Mac OS Help.

Questions

1.2K

1

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Customer Service Compliment

It's a shame that there is not a way to compliment excellent customer service, but there is a way to complain. I. had a great experience at a mall store on Sunday and I'd like to find a way to thank that employee.

Questions

813

7

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Complaint against Store Employee

What are the proper channels that need to be taken to file a formal complaint against an in-store AT&T employee?

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220

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iPhone 12 upgrade

I was wondering I could come into the store and get an iPhone 12 at the At&t store in Grant Park in Portland today and how much would it be to switch from my iPhone XR the screen has lines in it but its not cracked.

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131

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Does Rural High-Speed Internet Require Cable?

If I get AT&T Rural High-Speed Internet, do I also have to get cable, such as DirecTV? The description is unclear to me but it seems to me to indicate that Rural High-Speed Internet connect to cable.  If someone can tell me the answer I would appreciate it.

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38

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Why isn't Xiaomi listed?

It's a very popular brand and I'm having trouble understanding why AT&T does not have them listed under "Devices". Especially since AT&T is compatible with most Xiaomi devices. Weirdness.

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2.1K

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Random Internet Drops (call still works)

Device: Xaiomi Black Shark 3 Pro (12 GB)   I had metro but it was too slow so I upgraded to at&t. I'm a gamer and there are random periods where I get disconnected from internet for anywhere from 2-8 solid minutes    It's not the game as sometimes it disconnects me from internet just browsing chrome

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319

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Is there a way to have separate profiles for HBOGO?

I have 5 phone lines on my AT&T Unlimted Elite account and we are using the free HBOGO. Is there a way to have multiple profiles because we all have different tv interests or do have to share the same profile?

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124

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Account Overview Displays Wrong Device Can't File Insurance Claim!!

When I go to my account overview then manage devices it shows I have a Samsung phone. So, when I went to file my insurance claim they said I was not using the iphone and could not file the claim. However, I was using the Samsung for a few days since my iPhone fell in water but my ATT account clearly

Questions

1.4K

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