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I've activated my phone but it's been almost 24 hours and I still have no service

I've tried everything, I've called my previous provider, I've checked the SIM card, I've followed all of the instructions that came with the phone and I still have no data or service. I've tried contacting customer support via chat several times because I have no calling ability and it drops off bef

Questions

 • Apple

41

1

0

Apple Watch Series 4 - FAQs From The AT&T Community Team

    Q: When will the Apple Watch be available for purchase? A: Online pre-order begins on Friday, September 14,2018. It will also be available for purchase online and in store starting September 21, 2018.   Q: Can I buy the watch alone to send texts and make calls? A: While the

Questions

 • Apple

4.6K

3

0

0

Not Getting Text Messages from Bank of America

Hi Team, I've recently got my At&T number from my company. It's a corporate sim. I'm trying to register my number with my Bank Account i.e. Bank of America. Can you please help me to sort this problem. Issue is not getting any Text Messages from Bank of America app or website. But I can recei

Questions

 • Data & Messaging Features, Internet Tethering

147

1

0

Trying to unlock device - still showing installment plan

I've been trying to get one of my old phones unlocked after upgrading and it continues to show I owe on the installment plan. It's been paid off for months now. I called AT&T support and the tech guy saw the same thing on our account, that the phone was paid off but still showing it couldn't be

Questions

 • Apple

19

3

0

AT&T Reneged on a Special Offer

Hello Fellow Unhappy AT&T Customers, Have any of you experienced receiving a custom offer from ATT Customer Loyalty in order to keep you as a customer only to then have it pulled out from under you? I have. It sucked, and ATT isn't doing anything about it. If you've experienced something lik

Questions

 • Wireless Account

28

0

0

unlock issue

Hi! I have an iPhone 11. I tried to unlock it as At&t state but says that the phone can not be unlocked because I do not meet the criteria to do it. Also, I got an email after contacting customer services (like 20 days before) that I have to wait 14 days to unlock, but it could not make it even

Questions

 • Apple

36

2

0

How to get a phone unblacklisted

My phone was lost, so I filed a claim with Asurion. Then I found the phone and let Asurion know that I wanted to cancel the claim because I had found the phone. I then was able to continue using my original phone that I had found for about 7 days, when it was suddenly blacklisted. I have been on the

Questions

 • Apple

354

4

0

Switched/upgraded phones - DATA ISSUE

I’ve had an iPhone 5 16Gb for a couple of years. My parents ordered me an iPhone 6 32Gb (off of Amazon not Apple) and received it in the mail yesterday. I am just now realizing that my text messages (not iMessage) won’t go through. My data is turned on but the LTE sign doesn’t pop up & when I turn o

Questions

 • Apple

117

2

0

0

iPhone 7 not able to connect to cellular service

Since last afternoon I am unable to connect my iPhone 7 to AT&T. First the o/s upgrade got halted. Then I managed to upgrade the o/s by connecting the phone to a laptop (iTunes way). Still even after having the latest update of iOS (13.4) the phone is not able to connect to AT&T. Until now this neve

Questions

 • Apple

152

2

0

Apple Mail not connecting

Using an old version of Apple Mail (4.6). Until a couple days ago, everything was fine. Now it will not download mail. It will send (I can send and receive mail if I use a web browser, just not via Mail on my Mac.) I'm using inbound.att.net, port 995 SSL. Today, thinking it was security, I fin

Questions

 • AT&T Internet Security

606

1

0

iPhone SE 2020 Walmart discount: unable to verify AT&T account error

I am trying to buy an iPhone SE 2020 using this link with AT&T as my carrier. AT&T is an option on their site. When I choose AT&T in their site using this link: https://www.walmart.com/ip/AT-T-Apple-iPhone-SE-2020-128GB-Black-Upgrade-Only/160098116?selected=true , they try to verify my AT&T account

Questions

 • Phone & Device Upgrades

534

1

0

Work phone and personal phone both picking up calls

My work phone, which is owned and paid for by my job and my personal phone, which is owned and paid for by me, are both receiving calls from my personal phone number. Meaning my personal calls come through on both my work phone and personal phone. This is not all the time but often enough where it i

Questions

 • Apple

50

2

0

Apple Watch SE and at&t prepaid plan

will the gps + cellular feature on the watch work with an iPhone thats on a prepaid plan with att. If so how will I set it up. I need the answer to decide wether I buy watch with gps + cellular or just gps. if there is an alternative such as the phone does not have to be near by as long as it has wi

Questions

 • Phones, Tablets & Devices

330

1

0

how do i pay off an old account?

Last year I was wrongfully terminated from my job causing me to no longer  be able to pay for my service.  I would like to take care of my outstanding balance.  Here is a snip of the last email I received.             I would love to take care of this as soon as possible.     Thank you in advance -

Questions

 • Wireless Account

87

1

0

Nighthawk on grandfathered data plan?

I just bought a Nighthawk and tried to use it to replace my Mobley. No network access. Put SIMM back in Mobley and got access again. Went to AT&T store and they won't let me get Nighthawk with my old plan. Am I stuck, or will getting a used AT&T Nighthawk from eBay circumvent this issue? &n

Questions

 • Phone & Device Upgrades

59

3

0

Keeping Unlimited Data on New Plan

I am currently on my parent's phone plan and we all have unlimited data. If I stick with AT&T but get on my own plan, will I lose the unlimited data that is connected to my phone number??? This may be answered somewhere - but so far after calling, Googling and just asking around in general, I have y

Questions

 • Data & Messaging Features, Internet Tethering

909

2

0

0

Insurance/What does it cover?

I got my Iphone 6 Plus wet at the beach last week and now it will not turn on. I bought insurance with the phone when I got it. My questions are, does insurance cover water damage? Do I bring the device to AT&T to get it replaced or do I take it to the Apple Store?

Questions

 • Apple

4K

3

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Compatibility of a unlocked iPhone bought in Europe with AT&T network

Hi, I am set to move in NYC soon. I have an unlocked iPhone 11 bought in Belgium (since I have been living there for a while) and operated by Orange, a domestic cell phone carrier. Apple told me at the time of purchase that I could use my phone worldwide, including in the US. Before committing

Questions

 • Apple

196

4

0

Looks like we're already processing a request for this IMEI

  Looks like we're already processing a request for this IMEI   i am trying to unlock my device and then showing this, i can't reach finish and can't unlock device   have any resolutions about this?   

Questions

 • Apple

187

5

0

Escalation department or top tier customer service management info request, please help!

I’ve ported from T-Mobile to AT&T two days back.One of the sales executives LIED and gave a false statement to get an extra order in his account. Only based on which I've ordered an Iphone11 with a trade in over the same call. Now due to that, AT&T is asking me to pay 75$/month more than my budget,

Questions

 • Wireless Account

96

1

0

0

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