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received upgrade wifi access device need help to set up using my existing sim card

upgrade wifi access device

Questions

 • AT&T Internet Equipment

25

1

0

Is mandileatk@yahoo.com an AT&T agent?

Received an email from this person asking me to click a link to upgrade my business mail account. Is it a legitimate request from AT&T?

Questions

 • AT&T Mail Login & Security

31

4

0

Lost cell phone service without microcell and Cell Booster

We were sent the new Cell Booster because we were told that the microcell would no longer work. We have extremely poor service here to the point that we can't make or receive cell phone calls in our home.  We disconnected the microcell and installed the Cell Booster but it doesn't do the same

Questions

 • AT&T Cell Booster

97

2

0

Have 3 DVR Boxes, only one works and that one is flaky and must be reset often

I've been a Uverse customer for YEARS.  I have U300 plus HD.  My boxes are quite old.  Both VIP1200s stopped working a long time ago so I don't have cable in the living room or office.  The VIP1216 in the bedroom works but freezes up fairly often. I can get it working by holding the power button for

Questions

 • U-verse TV Equipment

608

9

0

0

BYOD promotion

Trying to be my on account rep and not doing as well as expected.

Questions

 • Phone & Device Upgrades

20

1

0

Trying to preorder iPhone 6s and having trouble Please HELP

I have an iPhone 6 128 GB. I am trying to upgrade to the iPhone 6s and it says my options are to upgrade and pay or to pay off device completely. I went through the menus to upgrade and trade in my device and pay the cost to upgrade and it charged my credit card $212.50 to pay up to upgrade. Then wh

Questions

 • Apple

1.4K

17

0

0

iPhone SE 2020 Walmart discount: unable to verify AT&T account error

I am trying to buy an iPhone SE 2020 using this link with AT&T as my carrier. AT&T is an option on their site. When I choose AT&T in their site using this link: https://www.walmart.com/ip/AT-T-Apple-iPhone-SE-2020-128GB-Black-Upgrade-Only/160098116?selected=true , they try to verify my AT&T account

Questions

 • Phone & Device Upgrades

583

1

0

Trade-Ins

Hello and thank you for providing this forum. I recently purchased an iPhone 13 Pro for full price--even though I have been an AT&T customer for decades and I am supposedly eligible for an upgrade. No price break! The in-store rep said some people buy a good used phone for $100-$200 just to trad

Questions

 • Wireless Billing

101

2

0

Trade-In

I have been an AT&T customer since 2008. Last year, AT&T advertised an iPhone XS upgrade for $300, so i traded in my iPhone 6s.  I sent in the trade-in the same day i received the new device.  The trade-in department confirmed receiving the device but they had registered it under

Questions

 • Wireless Billing

57

2

0

ATT won't send new replacement phone

I recently bought my son an LG V30 through the upgrade service ATT provides. Well, the phone happened to be a used item and had defects so we had to return it and wait a whole month so we can get the replacement. A month goes by and they completely mess up our whole order and now they're saying they

Questions

 • Wireless Billing

208

4

0

0

Change Trade In Phone Device - Possible?

I just ordered the S22 Ultra for the $800 trade in credit. When I ordered, I selected my s8+ as my trade in device. I then realized that my older s4 is also eligible for the $800 trade in credit. I would prefer to trade in the s4 since it's an older device and same trade in credit. The current promo

Questions

 • Samsung

51

0

0

Can we keep using our family's [email scrubbed] email address's if I cancel my DSL internet service?

I will soon pay off the bill in full and then cancel monthly services for Landline Voice and DSL Services. What will happen to my family's  [email scrubbed] email accounts?  The at&t DSL Pro Internet with it's laughable 3.0 megabits down and 0.5 megabits up transfer speeds isn't worth the money, w

Questions

 • AT&T Internet Security

100

1

0

Trade In Scam

I was scammed into trading in my iPhone 7 for the iPhone 11 Pro Max. I checked multiple times online to validate that my phone was eligible, I even have a confirmation email that states my eligibility.  I followed the instructions exactly, my trade in was received and processed, but still rema

Questions

 • Wireless Account

379

5

Alcatel Ideal 4060A Not on AT&T Plan - How do I Upgrade from Lollipop to Android 6, 7 or 8?

I am an iPhone user who bought an inexpensive Android phone, the Alcatel Ideal 4060A made for AT&T, simply to use on Wifi. I never intended to use it on a cell phone account. For that reason, I do not even have a SIM card in it. Thus I do not meet the criterion for AT&T to unlock it. How do I try to

Questions

 • Android

188

0

0

0

2-Year Contract Early Upgrade (Same month of expiration)

Hello! Alright, so my current 2-year commitment ends September 16th. However, my old Galaxy s3 has stopped working and has not worked for about a month now. When it first happend I spoke with both an onine rep as well as a person in an AT&T store. They said that as long as I waited till September 1s

Questions

 • Wireless Account

1.2K

1

0

0

Trade-in Promotion

I purchased my Samsung S20 Ultra on a $300 trade-in promotion offer in my local AT&T store. I've been waiting for over 3 months to receive a $300 AT&T gift card for my trade.  I have the paper work that said my phone met the trade in value threshold and left the store.  6 weeks la

Questions

 • Phone & Device Upgrades

58

1

0

iPhone 11 - 256 GB Personalized

Where is the best resource to trade-in a personalized iPhone 11 - 256 GB for a personalized iPhone 12. I fear if I resell it that whoever buys it may not be fully aware that is as good as it is, and that I may be facing refund charges.  I wouldn't want anyone to feel scammed, and I do want the

Questions

 • Apple

35

1

0

S7EDGE ATT DEVICE NOW UNLOCKED and whats the trick to nougat update now its not tied to att but.....

i missed the nougat beta program. do i still must wait fot att to get off the fence and push a OTA UPDATE for nougat. i see it coming, once the S8 is out, i bet ota will come. whats the sense when one can upgrade to s8edge plus instead of wasting time waiting to update. i know europe has the nougat

Questions

 • Samsung

290

2

0

0

Order Issue

I preordered a iphone 12 pro max in an AT&T store on 11/6/2020 and it was shipped with fedex and supposed to be delivered 11/13/2020. Fedex flagged the order as fraud even though it was an att order shipping to an AT&T store.  I have been trying for weeks now for a resolution and no on

Questions

 • Phone & Device Upgrades

54

1

0

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