I have a device used for basic phone phone functions (calls for work but it's not work issued, text, and emails). Now that Call Protect is defunked and forces a upgrade to Active armor, I cannot install it due it it not being compatible on my device. Now I miss all calls that aren't in contact list,

I paid $88 to get to the Next Up timing to take advantage of the $800 trade in credit on an Iphone 13 Pro Max to a  Pro Max 15 to compliment the already Pro Max 14 I carry for work purposes.  I just got the email that said my phone didn't pass the test and I would NOT receive promotion.&n

My family and I have been ATT customers for 25 years. We have been happy until I upgraded my phone with a trade in at an ATT store.  I did not keep my paperwork as I assumed that my info would be stored on my account.  The store mailed back my trade in phone but ATT has no record of recei

I've had at&t internet for 2 yrs now and my speed is 3.0mps download, and 2.3 upload. Sadly that is a $74.99/monthly plan which is sad. That's not even enough to watch TV. Anyone else have this sad problem in their area. When I call them all they say is they put in an order to have it brought to

I’m looking to upgrade my iPhone. If I elect to do an installment plan with AT&T, do they check my credit? If so, is it a hard or soft inquiry?

I would like to start off this post by saying that the service representatives on this case were extremely helpful and kind. This issue stems from AT&T and not the quality of 1-on-1 service I received over the phone. We have been customers with AT&T since 2011, however this situation is the

LG G8 won't call or receive calls after the update to G820UM40a...was working before...not after. WiFi calling is grayed out. Calls terminate within a couple of seconds. I have internet & other than the calling issue, the phone works very well. Is there a way to downgrade back to Android 11 or s

Hi! I have a few questions about the promotion going on right now where you can trade in any Samsung phone (well, any S, Note, or Z) to get a new S23+ or Zflip 4 or Zfold 4 and I couldn't find it anywhere: 1. I recall reading in the promotion page that if the phone I wish to trade in has a differ

Both of my trade in devices were stolen by ATT replaced with flip phones on trade in. Att has been running me in circles for months now. They didn’t even tell me they marked as recycled. Now I keep getting transferred and told I can not be helped. So two 1,000 credits. People stop using att trade in

First off I have been with Att for over 20 years. I purchased phone during Black Friday 2022 when they were offering $800 for any trade in any condition. Didn't get phone until mid December. When phone was delivered I immediately called to see what I needed to do to get $800 bill credit. They told

I am currently contemplating upgrading my home network to leverage AT&T’s 2 Gbps residential fiber service. Being a network technician with a setup that accommodates public-facing servers through Unifi hardware, I am eager to ensure the service can fully cater to my needs. I have outlined a seri

Hi, I put the trade in phone in my collection box on Sept 20 and the USPS man took it at the same day. After 2 weeks, there was no update status in my account as well as USPS tracking. So I decided to report to USPS and they told me to contact Hyla. I called Hyla on Oct 7th or 8th, the agent told

I had fixed wireless internet installed about 3 months ago. My Xbox has been running on a moderate NAT type since it was installed, and now all of a sudden it has had nothing but a strict NAT type. Playing online is almost impossible. I don't understand why it all of a sudden changed? I've been read

Hello. when I try to have an update, it says that the update has been interrupted, try again in 24 hours. and it's been like that for 3 months now. please tell me what to do

Only one tower available in my rural area. When everyone is home speeds slow to virtually zero. ATT hasn’t upgraded in the past 15 years.  I pay for service I do not receive.

I may just be reading too much into the fine print, but I'm a little confused about the eligibility for this $1000 trade-in credit. It says that the offer requires an eligible unlimited plan; however, under "see offer details" and "how to redeem smartphone offer", it says you must add a new line or

I have been an AT&T Uverse/Directv, Gigabit fiber internet and home phone customer for quite a number of years. A great customer that has never been late on a bill with services totaling over $200/month. I was also one of Sprint's most loyal customers (24 years to be exact) until Sprint only offered

I'm so tired of awful internet service through AT&T. We've been customers for nearly 20 years in our location and the best speeds we can get is 18mbps down and less than 1mbps up. We've literally BEGGED for better service and said we'd be willing to pay for equipment. Literally no one we call un

DirecTV Stream app should be added to Xbox, PlayStation, and LG content stores. Microsoft store should have DirecTV Stream. Seems like it may affect the bottom line if you're not having people sign up for wireless TV boxes, but most people already have things that should be compatible with the app,

Long story short. I traded in a phone for an upgrade back in July. I have yet to receive the monthly credit. Each time I contact customer support and/or the loyalty the department, I get mixed results on my plan's eligibility. I currently have the "Value Plus" Plan; it's an unlimited plan. Additiona