Text messages from AT&T recently arrived at my unlocked 4G/LTE mobile phones, claiming that my device will stop working soon due to the elimination of 3G network by AT&T. It was indicated that a short list of limited make and models of devices would continue to be supported by AT&T in th

How do you find out the regional manager information to address extremely poor customer service from both the employee and management at a store location; 1971 W. Redlands Bl STE A, Redlands, CA 92373. Just purchased the new iPhone Mini on launch day through Apple. Per the trade-in instructions I

01/16/22 Ordered Samsung Galaxy S20 fe online;    [Fed-ex tracking showed delivery for 01/19/2022 by 4pm] 01/19/22 No deliveries at all from fedex- phone not recvd.    [I was working in yard from 11am-dark with others building front porch]** neighborhood dogs go crazy barking w

…So it’s been a week of consistently trying to unlock my new phone.. I’ve done all at&t has requested me to do.. I’ve submitted my imei and my email address countless times .. After the process, they tell me to check my email for a link that never comes.. Please i need help is there another way

I currently have an an iPhone 5 with the same unlimited data plan I've had for years now. If I upgrade to the new 6 will I have to lose my unlimited data? I spend half my days using my data in one way or another; to lose my unlimited plan would ruin my use of any phone even a brand new shiny iPhone

I've had my 3600HGV for 16 months, about the time most of my modems have started having quirks in the past. We're experiencing intermittent slow or no access. Unplugging the moden for 30 minutes (clearing the cache) seems to help for a day or two. In short, it's on its last legs and I really should

It’s really disappointing to know that there are other cases on these forums very similar to mine. This is definitely is the worst trade-in program I have ever experienced. If you have an opportunity to do a phone trade in via Apple, save yourself any potential headaches and go through them.&nbs

Hi - I have an AT&T Prepaid SIM and am on the $45 autopay plan. I recently traveled overseas and did not realize my plan would not work. I am trying to log into my account and change to a postpaid plan as I believe this will help me use my phone overseas.However, my PIN is not working and I cannot

My AT&T phone was forced to update today. after rebooting about 10 times, the phone overheated and shut off. I have not been able to turn it on since and it's been about 7 hours now. This phone is less than 2 months old. Does anybody have suggestions on how to boot my phone back on so I can unin

I upgraded to a new device and in the same box that it come in usually there is a return sleeve for my old phone to be send back as my trade in. I did get a return label... just not a return sleeve. Can I just put my old phone in the original phone box it come in and put that in a box and stick the

What the meaning of shipping the order but I will receive after 10 days

Trying to solve and close an account that was opened in error when trying to upgrade my son's phone on my account.  Was told a month ago by Annette in EComm that I would be all set (she knows the problem and has added notes to my accounts).  Lo and behold, I am getting threatening emails about an ac

Phone keeps telling me to do an update from smr9 to smr10 Alcatel phone

2/8 - Went to Sam's Club to upgrade 2 lines with the S21 promotion. Everything seemed to go normally with no glitches. To qualify for the phone upgrade, I had to also upgrade my plan to one of the unlimited plans, and that also seemed to go OK. I got a text from AT&T while in the store thanking

Hi All, I'm facing an issue with AT&T agents in-store/on phone for the trade-in request last 5 months. Let me explain my issue in detail. I opened a new account Last Oct 21 with 7 members in line and I traded my iPhone 11 Pro Unlocked phone to get iPhone 13 Pro by using Promo code 1000$. The n

Is there a number I can call to discuss building out fiber to my neighborhood? Most of us are willing to compensate AT&T for the effort. We're tired of 3 Mbps DSL. TIA!

Ok so I switched from an iPhone 11 to the Samsung Flipz3. I traded in my 11 for the Flip which was supposed to cover the cost of the Flip. Well looking at my bill it says installments. I want to go back to iPhone and when I select upgrade I get a notice saying I have to pay over $600 to do that beca

Trade in confirmation #(edited as per community guidelines) - Trade RMA was created on 11/30. It's been more than 10bd and I still haven't received my return materials. I did receive an email about timely action being needed, having my device sent in, but obviously I'm not able to do so at this p

I have had an unreal experience with AT&T and Apple customer service. In fact, in my last conversation, the agent left me on hold for over half an hour and never returned! It all started when I tried to upgrade my iPhone 8 to an iPhone XS Max. The first XS Max was DOA. No battery icon, no cha

AT&T Customer Service is completely unable to provide a resolution. I am trying to upgrade my parent's phones on my family plan. I have placed orders twice now with their address for shipping and both times the orders were cancelled. I tried to place the order with my address for shipping and the or