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Liars and scammers maybe someone else will see this and help

This may be long. July 25th I used my daughters upgrade for a new iphone 12. She was still using an iphone 8. FedEx contacted me telling me that the package had been crushed to (Edited per community guidelines) and that the phone has also been crushed. She told me to refuse the delivery and they wil

Questions

 • Wireless Account

100

8

0

Help with Issue, how do I escalate to someone at the Corporate Level?

In January if 2020 I went to a local Authorized user AT&T store to buy the Iphone 11 Pro and turn in my Iphone 7 for a $300 credit. Almost a year later I still don't have my credit. I have been into the store every month since to resolve this issue. The manager has given me the two possible trac

Questions

 • Wireless Account

72

3

0

AT&T Next Every Year Upgrade Eligibility Feature disabled

Hi, I am on AT&T Next Every year plan on my iphone x since last year . Now I have paid off 50% of the device charge and was eligible for Trade-in.( simply give back the current phone to atnt and get a Iphone XS). so I did a online order via Live Chat from atnt Mobile app. And accepted the terms and

Questions

 • Phone & Device Upgrades

311

0

0

0

Paying for online order with a different card than was used to place the order

I placed an online order for pickup, which required credit card information. However, I intend to pay for the order in-store with a different card. Will presenting the order number and ID be sufficient?

Questions

 • AT&T Phone Account

41

3

0

Refund for Plan Change

I just started my prepaid service today and are on the unlimited plan for $45 w/ autopay. I didn't know if I upgraded to unlimited plus that it was gonna go into effect right then and there and charge me another $80 after taxes.Is there anyway I can get my $45 credited back to my account?

Questions

 • Account & Usage

95

1

0

At&t stole $785.69 from me

I have been without a cell phone for over 2 weeks now... after shopping around, I decided to take the plunge with At&t and I knew I wanted the Apple iPhone 13. I selected my phone, plan, accessories, did the credit check, agreed to terms of service, all that, now comes down to pay and it says I owe

Questions

 • Wireless Billing

95

4

Phone Upgrade on Walmart Giving Constant Error

I am trying to upgrade my phone on Walmarts website to the new Iphone SE since there is a great deal going on and it keeps giving me an error. I already went into a AT&T store and confirmed all my information such billing zip code, SSN, etc. Each time i enter the correct info it says "Some of the in

Questions

 • Apple

382

1

0

Do I really have to pay more per month if I upgrade with a 2 year contract?

I've been with ATT for over 5 years. I've NEVER upgraded during that time and still have an old iphone 3GS. I've been waiting for the iphone 6 to come out so I can finally get a new phone, but a few months ago we switched from our old plan which was $125 a month to the mobile sharing for $97 a month

Questions

 • Wireless Account

18.6K

40

0

0

2-Year Contract Early Upgrade (Same month of expiration)

Hello! Alright, so my current 2-year commitment ends September 16th. However, my old Galaxy s3 has stopped working and has not worked for about a month now. When it first happend I spoke with both an onine rep as well as a person in an AT&T store. They said that as long as I waited till September 1s

Questions

 • Wireless Account

1.2K

1

0

0

I can't upgrade my phone?

I've had my S4 for 2 1/2 years and it has been having issues so I decided to use my upgrade for another one and I was going to order the Galaxy S6 and I tried ordering it with my upgrade, but I got an email saying there was an issue with my order and that I couldn't use the upgrade to buy it and tha

Questions

 • Phone & Device Upgrades

817

1

0

0

iPhone 11 - 256 GB Personalized

Where is the best resource to trade-in a personalized iPhone 11 - 256 GB for a personalized iPhone 12. I fear if I resell it that whoever buys it may not be fully aware that is as good as it is, and that I may be facing refund charges.  I wouldn't want anyone to feel scammed, and I do want the

Questions

 • Apple

23

1

0

Trade In Scam

I was scammed into trading in my iPhone 7 for the iPhone 11 Pro Max. I checked multiple times online to validate that my phone was eligible, I even have a confirmation email that states my eligibility.  I followed the instructions exactly, my trade in was received and processed, but still rema

Questions

 • Wireless Account

334

5

Trade in promotion (Edited per community guidelines) with AT&T wireless

I am at the point of this issue that I have started to post this to all AT&T contacts, social media accounts and have finally gave into our 911 call center and began the transition over to a different phone corporation, I have stood by At&t since i started 13years ago. No more... A high

Questions

 • Wireless Account

69

5

0

Trade in on at&t next.

I have an iPhone XR RED and the paint is chipped in one small spot. It is smaller than a grain of rice.  Will they accept this as my trade in? The screen is in perfect condition and it works great.  

Questions

 • Apple

45

1

0

Mobility sales team manager email address

I have been given the run-around since last Tuesday, Feb.22, 2022. I have spent close to 5 hours on online chat getting nowhere. I have chatted with 5 different supervisors to no avail. I ask to speak to their boss and they tell me that they are the last person I can chat with. I was promised a dea

Questions

 • Account Features

51

4

0

Upgrade eligibility?

I've had my phone paid off for two months and pay my bill on time, yet still I can't upgrade my device without paying full price, Even still I can add a phone to my service for 0 down and add it to my phone bill, I just want to upgrade my phone from the crappy a11, possibly giving my mother the phon

Questions

 • Phone & Device Upgrades

54

3

0

Another reason why ATT shouldn't have the monopoly of our Gateways

Please google the name of the firmware applied last Sep/8, "11.13.1.533656-att". You'll find a bunch of AT&T Customers who have poorly configured their AT&T Gateway with a DHCP range within Public addresses range, leading to AT&T Routers to get confused and exposed their Gateway confi

Questions

 • AT&T Internet Equipment

185

2

0

AT&T Reneged on a Special Offer

Hello Fellow Unhappy AT&T Customers, Have any of you experienced receiving a custom offer from ATT Customer Loyalty in order to keep you as a customer only to then have it pulled out from under you? I have. It sucked, and ATT isn't doing anything about it. If you've experienced something lik

Questions

 • Wireless Account

28

0

0

Switching from ATT 100 to Fiber 1000 Question

Hi. Thinking about upgrading from AT&T Internet 100 to Fiber 1000. Do they have to send someone out to do this or is it just a change on their end once you change it on your account? Also - if they have to send someone out, roughly how long does it take?Thanks.

Questions

 • AT&T Fiber Installation

141

2

0

Want to upgrade to iphone 6s with at&t prepaid and keep same phone number

Currently have a Samsung android phone but want to switch to an iPhone and keep same number an prepaid plan. Website tells me I need to get a new number. Help?

Questions

 • Phones, Tablets & Devices

70

1

0

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