Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (20.5K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

My data rate is too low.

Hello, I am using the prepaid highest rate plan, the $75 Unlimited Plus Monthly Plan. However, my mobile phone only comes out at the speed of the 3G generation, up to maximum at only 10Mbps. My phone is a Samsung Galaxy S20 FE unlocked phone, which supports up to 5G. The Unlimited Plus plan is a pla

Questions

104

12

0

Accepted Solution

Official Solution

Can I trade-in a phone I just got and haven't opened for a different one?

My dad wanted to surprise me with an upgrade, but he doesn't know the difference between a lot of different phone names. I wanted the S23 Ultra Samsung but he got me the S21 FE because he assumed it was basically the same thing. It's only been a few days since he ordered it and it arrived. Is there

Questions

98

1

0

Accepted Solution

Official Solution

Billing Issue after canceling my plan

Hi everyone, my billing cycle was 15th to 15th every month. I called the customer support on March 3rd to schedule a cancellation of my plan for March 18th. They said you should call us around March 15 where you billing cycle ends and a new billing cycle starts. I said I don’t wanna be charged for t

Questions

112

5

0

Accepted Solution

Official Solution

Closed

SALE ASSOCIATE BREWTON AL

<span;>eldagent#:iRTeTt1ud47mMJy9A<span;>Preferred Vuer # <span;>Albert (Edited to remove personal information)<span;>My name is Albert (Edited to remove personal information) (AJ) and I have been employed at AT&T in Brewton, AL for approximately 6 months. Unfortunately,

Questions

53

2

0

Accepted Solution

Official Solution

Is there any value to buying a VPN for my home WiFi?

Is there any value to buying a VPN for my home WiFi?

Questions

152

3

0

Accepted Solution

Official Solution

Two laptops running W11 Pro cannot see each other on the network and one laptop cannot access the USB laser shared from a hub.

Both laptops have print and file sharing enabled. USB hub is attached to one of the laptops & is shared but is not seen or accessible to the other laptop.

Questions

19

1

0

Accepted Solution

Official Solution

Device unlock

I have a phone it's 3 years old I need to unlock it I have another SIM card with another company I paid off

Questions

81

1

0

Accepted Solution

Official Solution

At&t extender

In the front of the extender there is a white light flashing and will not connect

Questions

278

2

0

Accepted Solution

Official Solution

Wifi & password

Please help me with troubleshooting the phone. I am connected on Wi-Fi where I at. Have been having trouble with this phone on and off since first got this phone. I am not able to get into apps constantly saying not found so I'm not able to fill out applications or things that need to be signed etc.

Questions

851

2

0

Accepted Solution

Official Solution

Why not support the device from Xiaomi, the 3rd largest global cellphone maker?

I had a Xiaomi 10T and it is technically compatible with ATT 4G network. It is proved that it can join your 4G network with both data and phone call with VoLTE. However, your system keep on restricting me from using it with my ATT account and I had to keep calling the customer service to lift the re

Questions

173

14

0

Accepted Solution

Official Solution

Cannot ungroup messages Cingular Flip IV

I changed the messages settings to turn off group messages, but they still appear as grouped. I would like to see the messages as separate, in chronological order.  How to fix, please?

Questions

74

3

0

Accepted Solution

Official Solution

Need to chat with customer service from Scotland - or call with WhatsApp - any tips?

My son cancelled his account before I could transfer to my own account or port my number to another provider. I would rather stay with AT&T on my own account.  But now that he's cancelled his account, I can't login to chat.  AND, I'm currently in the UK, so can't just call customer se

Questions

114

3

0

Accepted Solution

Official Solution

Will my iPhone 6s+ Connect to a 5G Hotspot?

Hello all,    I cannot find the answer to this question anywhere. I am wondering not if my iPhone 6s+ can GENERATE a 5G hotspot, but if it can CONNECT to one? I want to get a mobile hotspot device (I'm thinking the moxee brand), and use an ATT data plan along with it, but the data plan

Questions

53

2

0

Accepted Solution

Official Solution

Managed switch with DVR STB

I have an ethernet cable from the RG to a network port in my family room.  Then an ethernet cable to the DVR STB.  If I split that signal using a managed switch, like a Netgear GS105Ev2, and have a ethernet cable to the DVR STB, TV and Roku, will the DVR STB work or not?   I've read through multiple

Questions

179

2

0

Accepted Solution

Official Solution

Iphone unlock - international Sim will not work

I brought an iphone in November 2019 as part of a pre-paid service, had the service active for 6 months and then unlocked the iphone. When I check the IMEI on ATT it says the iphone is unlocked however when I try to insert an international sim card in to the phone, I am receiving a message saying th

Questions

548

3

0

Accepted Solution

Official Solution

Upgrading

I recently upgraded my phone, but I’m not happy with the new phone. It’s been less than 14 days, can I exchange it for a different phone or am I out of luck? Will I still be upgrade eligible if I return the new phone? Thank you.

Questions

86

3

0

Accepted Solution

Official Solution

View screen recording on Moto Ace 5G

How do I view a screen recording I took on my Ace 5G?

Questions

119

1

0

Accepted Solution

Official Solution

AT & T Prepaid Card - Holidays in New York - German

Hey, I travel to New York next month and want to buy a prepaid card for this period. At the checkout I need an American phone number and (maybe) an adress located in America.  Do you know if I can circumvent this or where I can buy a prepaid card for my holidays in advance? Thank you for you

Questions

27

4

0

Accepted Solution

Official Solution

AT&T Digital Home Phone support

Learn what you need to make sure you get the most out of your Digital Home Phone service!   Overview AT&T Digital Home Phone Digital Home Phone Voicemail Service Digital Home Phone Features, Portal, & Caller ID Overview   Setup & Installation Setup & Manage Digital

Questions

6.6K

1

0

Accepted Solution

Official Solution

Prepaid reactivation period after not paying

I have a prepaid phone number for which I get charged by each call/message. If I am not enrolled in autopay and I forget to do a payment I know that my number will not be active. My question is, how long long can I go without paying so that I don't loose my phone number? Or does it remain my number

Questions

108

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.