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less than expected upload speed on Max plan

up'd my current plan one tier to the Max plan.  upload speeds are consistently 0.42-0.5 mbpsdownload speed ok and consistently 12 - 13 mpbs.what's up with the low upload speed?

Questions

328

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Power Upload Speed Lacking

So, yesterday I upgraded to the Power teir exclusivly for the upload jump. I orignally had the 24-3 plan that was actualy giving me about 25-3.5. Yestarday the tech came out to install the new system and after 7 hours of work (actually) and numerous errors on AT&T's back end (port and profile pr

Questions

1.3K

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Asus rt-ax82u router with AT&T BGW320-500

When I connect my router to the AT&T Gateway, my speeds are cut in half compared to when I just use the gateway by itself. I’ve already set up the pass through mode to DHCPS-fixed. I made sure that the pass through fixed MAC address is the same as my ASUS router. I also Set 2.4 GHz and 5 GHz Wi-

Questions

270

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Slow Mobile Devices – Troubleshooting and Things to Know From AT&T

Troubleshoot Your Slow Mobile Device   Oh man, if you found this article we know it is not good! This means your device is not running like it should! There are a few reasons why your device is running slower than normal, freezing, restarting, or unable to download files & apps. I cannot pr

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14.5K

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Iphone slow/stuck on loading screen although I have cell reception, GPS all over the place

History of my issueBeginning with my Iphone X about two years ago, I started having intermittent service issues. My phone would show that I had cell reception but when I would try to load a safari page or open an app that needs service to function everything would be stuck on a loading screen. Somet

Questions

606

10

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Youtube throttled?

For over a week now live streams on Youtube are being throttled as the video is very poor. Why is this going on? Is this happening to everyone? When I run a speedtest using several different sources I get about 200mbs yet Youtube looks terrible so that must mean that ATT is slowing down Youtube for

Questions

609

5

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Port Forwarding Not Working After Factory Reset

Early today I had to factory reset my router after our service went down sometime during the night and remained down until factory resetting. I reset all the previously established ports for my Xbox as I've done multiple times in the past, but for some reason port forwarding failed to change my NAT

Questions

160

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HELP - High latency/ping with Fiber. (Downtown Austin, TX)

I've had crazy high ping times that have made videoconferencing (and gaming) a nightmare. Ping tests bounce from 100-250+, with frequent timeouts. Haven't been able to get any help from tech support after long wait times, either. Same for the rest of my apartment complex — we're all ready to

Questions

245

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Report Service Degradation - is there a way?

Is there ANY way to report cellular service degradation to ATT? I am so confused on why they wouldn't want to know they had perfectly good service in a neighborhood for years. And then they altered something like a tower on the network (thinking all good here, button it up boys). But it makes some

Questions

29

1

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Getting throttled when not congested, no matter what

Running the Unlimited Plus plan, we get throttled every single month right after hitting 22GB. We live in an area of about 100 people, near a busy highway, with maybe 25% of those people having AT&T. Before 22GB our data is great, 12-15Mbps all day long. The second we hit 22GB of data, we drop to 1-

Questions

2.9K

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At&t blames the phone

All I EVER get is, try resetting your network settings or turn off your phone and turn it back on again. It's NEVER the servers according to at&t, ever. I have a $1300 phone that can't even load emails sometimes, same place my 3 year old phone worked just fine. Trouble shot this issue f

Questions

93

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AT&T Sales Reps ARE LIARS who can sleep knowing they screwed over someone for their sale, AND NO ONE CAN HELP THERE, NOW I AM SCREWED....

Short story long, I was approached by door rep, advs I currently pay about $475 for 4 phones, internet & cable.... Rep is shocked and says that is crazy high and quotes Cable $110 and internet $85.31, we will call it $200....... promised gift cards for the switch (Transaction 1). Phone guy shows

Questions

334

10

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Technicians do not show up to their appointments

My internet has not worked since a storm came through a week ago. I made an appointment for a technician to come out to my house after all the troubleshooting was done to determine there was not fix I could do on my end and there was no service issues. Earliest appointment was Friday. The technician

Questions

1.1K

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using a Factory unlocked phone purchased in the UsA

I bought Samsung galaxy note 8 my unlocked phone from Bestbuy and ever since I changed from Samsung galaxy 7edge with the same sim card on ATT super sluggish and drops/never makes calls now wifi calling n/a. I'm pretty sure it this is due to 5g upgrades happening. issue with seeing screen shots , v

Questions

65

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Slow speed / 10% packet loss / Uverse 10Mbps

Hi everyone, I've been using DSL for 10 years or so, most of the time with ATT U-verse, and I've been seeing terrible, TERRIBLE speeds over the past week or so. Nothing changed. I tried speedtest on my android phone: I get 20 Mbps Down/10 Mbps Up on LTE, and I get 10 Mbps down (expected) and 0.49 Mb

Questions

1.8K

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UVerse Speed Dropping Again After ATT Fixed It

Well, ATT social media managers corrected my service a few months ago, and now it has dropped back down again. In fact, it has dropped lower now than it did before. The funny thing is, I am on 18, but can only get up to 12 MAX despite numerous speed tests with different services and at different tim

Questions

328

4

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[Widespread Issue in Redwood City] Glitchy connection on router, works fine on VPN

Same issue encounter as in this post and this post Only time the internet is stable and works consistently is when I am on VPN. Speedtest.net test couldn’t run and gave a ‘socket error’ message Lot of requests just get stalled.

Questions

226

14

AT&T Fiber: Slow Internet (Latency / Packet Loss) started on or right after 6/30

Has anyone else seen random slowness / latency / packet loss that started in the last week? I've had AT&T GigaPower for about 7 years across 2 homes (yeah lucked out).  I guess I've been lucky, but I've never had an issue like this on their fiber 1G plan.  However, something changed,

Questions

2.5K

79

Closed

Lies and crafted deception.

I called At&t to become a new customer. I was told my brand new $1200 tablet with the best plan, would have unlimited calling text and not slowed Internet. On top of this it would have 50 gigs of mobile hotspot. I agreed and they sent it out. I couldn't see my new plans details because At&t

Questions

56

12

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Samsung S8 slows down At & T WiFi

I have a samsung S8 which when I connect to an At & T Wifi at home, starts to slow down internet on all devices connected to this network. The speed drops from an average 14 Mbps to 1 Mbps. I also see that the AT & T 4G is slow on this device. I already did a scan for malwares and monitored data usa

Questions

620

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