
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
I bought my new iPhone 7 yesterday and i can't activate it. This is the error message that comes up whether I use my old SIM card, the new SIM card, wifi, cellular connection, or hard restart. Nothing works. Could Not Activate iPhone we could not complete the activation your iPhone. The SIM c
Questions
•
Apple
After more than 10 days the Status for this request still in pending, at least decline it to request a new one. Request #: NUL392463535025
Questions
•
Apple
Hi there, I've bought a locked Iphone, carrier is ATT. I would like to know is there a way to open it?
Questions
•
Apple
Hi good evening i have some request🙏 can i request for device unlock my device is lock and i tried to unlock it but it’s not working it says have payment balance issue but i buy my phone second hand and i don’t know what im gonna do to this iphone i have to use this for my class please help😩
Questions
•
Apple
Hi, I have a store-bought prepaid sim that I want to activate, but I am unable to do so even after following instructions and typing in the plan code. I cannot call for help as my phone is yet to be activated. I reached out to AT&T through live chat but they weren't able to provide assistance. T
Questions
•
Device Features
I bought this fon recently it was working perfect, but now it shows that the SIM CARD is not compatible I got in touch with apple but they mention this device is locked by your carrier
Questions
•
Apple
I am currently in Canada and lost my prepaid sim card during my vacation. Luckily, my brother was on a trip in the US and brought back me a new sim card. However, I need to activate my new sim to my old number but I can't access my account since I forgot my 4 digit prepaid pin. I was told on the pho
Questions
•
Phones, Tablets & Devices
I ordered a sim card so I could switch to AT&T last Wednesday but my order has been showing "in progress" status for the last week. It shows that it was supposed to be delivered today. When I check over the phone, it states that the order has been shipped. I haven't received any emails pertaining
Questions
•
Phones, Tablets & Devices
I have an old AT & T prepaid phone and account (up to date and paid). I want to upgrade to a newer AT & T prepaid phone and keep the same phone number. I don't think I can just put my current SIM card in the newer phone because it requires Nano and my current phone is Micro.&nbs
Questions
•
Phones, Tablets & Devices
Additional Une, 850 Shared Anytime Minutes with Rollover,Nationwide Long Distance & Roaming, Unlimited Mobile to Mobilecalling to/from other AT&T Mobiles, Unlimited Night (9pm-5am) &Weekend Calling Call Forward Feature, Caller ID, Call Wait ConferenceCall Feature, Mobilé Purchases &
Questions
•
AT&T Internet Plans
How is it possible that someone can walk into at&t with a fake id & get an upgrade , if at&t is saying they require a code too be sent to email & phone that the person has too read back??
Questions
•
Phone & Device Upgrades
Hi! I bought two Prepaid Sim Cards in USA two months ago. In this momment, I'm in Argentina and have these two Sims. I need help to activate these Sims in Argentina because I wanna send SMS to my family in California.Thanks!
Questions
•
More AT&T PREPAID Discussions
I have purchased an iphone 11 outright. I would like to purchase the AT&T prepaid 12 month plan. Does At&T offer that plan with a dual sim card?
Questions
•
Plans & Features
Closed
My service plan expired and I couldn't use my debit card. I was offered Bridge Pay, and my service was connected. I went into the 611 customer line to pay my bill. My mobile service was shut off, because the two plans conflicted. I wasn't told by the representative that if I paid my bill before the
Questions
•
More AT&T PREPAID Discussions
It's been more than a week since I ordered a prepaid SIM card for my elderly mother. The status hasn't changed. Can anyone please tell me the ETA on this order: 23-799247148217465Thank you!
Questions
•
More AT&T PREPAID Discussions
In the past three days I have been to two separate AT&T stores, spoken with six in-person employees and four online techs. None of which can even comprehend or provide an explanation for why my phone does not receive data or texting. The phone works fine when other AT&T sim cards are inserted. Sever
Questions
•
More AT&T PREPAID Discussions
Hi, I have a AT&T number and part of a family plan as of now. I am looking to get a prepaid connection just for myself and want to have the same number. While selecting the plan online, it shows that they will be sending me a new sim card. So how do I get to keep my number?
Questions
•
More AT&T PREPAID Discussions
Switch my SIM card from one phone to another and now it's saying that the SIM card is blocked and I have to get it stickstorm change your unlock do my service Carrier
Questions
•
Account & Usage
I made a payment tonight because my prepaid service was expiring at midnight tonight, but it did not give me my auto pay credit. Therefore, my plan will not renew. How can I get this credit
Questions
•
Account & Usage