Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (2K)

Relevance
Erroneous Charges on Wireless Bill

I've been a loyal customer for somewhere in the neighborhood of 20 years. (AT&T labeled me a "gold" member...whatever that means) Today I discovered that the iWatch I ordered in April of 2019 somehow has two lines associated with it on my account. AT&T acknowledged the issue, agreed that the addi

Questions

205

3

0

"Not Found on Accelerator" trying to log in to email

When trying to log in to check my email, I get the message "Not Found on Accelerator" and "Description: Your request on the specified host was not found. Check the location and try again." I have tried 6 different browsers, 2 different devices, clearing browser data in every browser, and resetting

Questions

81

0

0

Unlock Device

It seems like AT&T has a pattern of sometimes not unlocking their customer phones after they are paid off. My phone is paid off, my bank account shows the charge, plus I have the receipt. This feels like theft, because this device should be unlocked, but instead I am receiving a pop up that clai

Questions

60

13

0

Oneplus A6013 Compatible on "whitelist"

Sorry if it's in the wrong forum. I didn't know what category topic this falls under. I bought my own phone at Amazon. I had T-Mobile now I have AT&T.I went into the store and asked if my phone was compatible, the guy did some tests and used their sim in my phone and said it's compatible. H

Questions

105

4

0

Upgraded Wifi = Worse Experience

Somehow I seem to have gotten the short end of the stick on this one. I used to have 6mbps of internet and for the most part it at least worked. I have upgraded to 75mbps, and the internet seems significantly worse. How does it go from 6-75 and become a worse overall experience. You can stream and i

Questions

96

0

0

Palo Alto & ATT Residential Fiber

Aight folks, Figured out a few things about AT&T Residential fiber which you may find interesting. ****IPv4 Configuration & Troubleshooting**** I have a PA440 in use where I have been allocated a /29 IP block from AT&T. I have configured the PA440 with an IP in this IP Block and a

Questions

293

3

0

AT&T refusing to apply credits to my account for money I paid.

AT&T pulled the whole, we haven’t received your traded in device form 6 mo the ago so now we are going to add these extra fees to your account, back at the end of July for an iPhone 12 that I traded in via USPS back in February 2023. After talking to many reps that could not help me I started ma

Questions

14

3

0

AT&T Sign-In does not recognize my email or username. UNABLE TO LOG IN

After getting booted off my Yahoo app and unable to log-in to my AT@T email account, Yahoo Customer Support confirmed that they can see that my account still exists. I use this account every single day. I was locked out today, August 6th. I am unable to speak with anyone from AT@T to retrieve my per

Questions

517

8

0

Multi line discount setup scam

Day of transaction is October 28. My prepaid account 1 was on $45 plan and was paid till 10th Nov. My prepaid account 2 was on $50 plan and was paid till 25th Nov. Upgraded to multi line discount. Was forced to switch plan 1 to $ 50 plan. Screen said monthly billing will be $70 for 2 lines. A

Questions

112

5

Lousy

Lousy service, lousy customer service, lousy bill pay, inadequate personnel to serve customers appropriately, no special rates foe old folks, too many recorded messages,  AI, just plain lousy.

Questions

33

3

0

Closed

U-verse Bundle Bill Paid but showing unpaid since 2019 - cannot get new AT&T services!!!

I am begging for some relief here - going on since 2019!! U-verse Bundle Bill Paid but showing unpaid since 2019 - cannot get new AT&T services!!! I have confirmation payment numbers - I need to get my internet ordered and I cannot. This has been going on forever. I disputed it because I returne

Questions

106

11

0

Got charged twice for the 200 message add-on for my prepaid plan

I purchased the add-on on the 2nd and was charged $4.99. The same day my phone battery died and I had to switch to an old phone. I was then charged $4.99 again for the same add-on on the 3rd, which means I paid a total of $9.98 for one add-on, which is ridiculous in my opinion. Please help.

Questions

32

1

0

Return equipment packaging information

I have spent hours on the phone being transferred everywhere and getting bits and pieces of information from ppl. I am a single mom and finally cleaned up my credit and turned my application in to buy a home friday. I noticed today that my credit report shows a new collection from ATT that I didnt t

Questions

602

10

0

Software update HELP!

I live in Morgan City, Lousiana but i still haven't received my update for android 11/ One UI 3.0 and I'm really looking forward to it At&t doesn't make there firmware available to the public so i could do it myself i have a Samsung Galaxy Note 20 Model: SM-N981U Baseband : N981USQU1BTIF CSC: N9

Questions

445

4

Hola solicitud info actualizacion android 13

Saludos, tengo un dispositivo Samsung Galaxy galaxy s22 ultra (sm-s908u) at&t con android 12, One Ui4, deseo saber cuándo lanzarán o como puedo actualizar a android 13 One Ui5?, ya que por vía Ota no hay actualizaciones.

Questions

263

0

0

MMS Messages failing to download on Prepaid Plan

I have an AT and T prepaid plan, but no data plan. I have used this plan without issue for at least three years.  In the past month or so, some (but not all) of the mms messages (picture messages and group messages) show up as "New multimedia message.  Receive?" and then when I hit "downl

Questions

434

5

0

Care Code:205.2 [LU003]

I'm trying to login an AT&T email address that is through yahoo. When I enter the userid ([email scrubbed])  and the password it comes back with ....   The limit for unsuccessful sign-in attempts has been reached.  Select Forgot user ID or Forgot password to restore access.&

Questions

302

3

0

I can not log into my SBC Global Email :( HELP

Hello all!! I am stuck in an endless loop!!!!! So my att email is locked out I don't recall the password, I have attempted to reset the password but when the website sends a reset pin it sends it to the email I am locked out of. I have no access to this email so this is my last hope to regain access

Questions

30

1

0

SMTP Server to SMS Messaging

We are a small video surveillance company and we have a SMTP server that used to send SMS messages to recipients to alert them of motion detection, or door opened or other sorts of messages. This has worked flawlessly for the last 10 years. Recently (About 3 months), the messages are now bouncing ba

Questions

453

4

0

Bellsouth email locked again

For over 20 years I have had the same email. Email used for communication with people around the world, my doctors, my boss, my coworkers, my employees. In August of 2022, my email became unusable. I noticed a few of my accounts for personal things had been compromised because of the user who hack

Questions

51

1

0

Not finding what you're looking for?