Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.8K)

Relevance
Selected Relevance
i phone 15 pro

I'm having trouble with seeing my text messages as they arrive, some phone calls too; especially when I have spotify on. I have the set the banners and sounds. I can read the texts, they do show up - I'm just not catching the notification that I've received one. Sound is on

Questions

25

0

0

Combined billing = scam. DON'T DO IT!

I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the

Questions

67

3

0

Closed

If I buy iPhone 12 Pro from America, can I unlock the SIM?

Good evening my friends, I am Mohammed from Saudi Arabia If you bought a device from Best Buy via the at&t network, it arrived in Saudi Arabia Can I deactivate the SIM card and use a local SIM card?

Questions

39

1

0

Not able to activate prepaid service

Hello, I purchased an AT&T Prepaid SIM card and received it yesterday. However, after I inserted it into my iPhone 13 Pro, I received no texts from AT&T except one said “Hi, it's AT&T. Learn about 3rd party mobile purchases & blocking at att.com/prepaidmp”. Plus, when I went to att.c

Questions

70

3

0

Unlocking request (HELP)

A few days ago I tried to unlock my iphone.I filled out the entire form correctly but I never imagined that they needed a confirmation in my email, which I looked at the next day and 24 hours later. I tried a day later to make another request and it tells me that it is pending. I made the request

Questions

81

6

0

Apple Employee IMO

I would like to retrieve my user login for the IMO offer. I finally became the account holder and would like to finish the process.

Questions

1.3K

1

0

0

Unlock iPhone from your operator

Hello! My name is Kathy.I want to describe my problem Month ago I bought a new IPhone in store.The seller said that this phone is unlock(Neverlock, so I can use it with different operators around the world)but it’s not true.This phone is Locked carrier(I can’t use it with my Ukrainian operator) I

Questions

67

4

0

Phone unlock error

I’ve been trying to get my phone unlocked I finally payed the bill for this month and when I went to do it again online it said I entered the IMEI to many times it said to wait 30 days in the email but I cannot wait that long

Questions

16

1

0

Can't connect to wifi and internet is very weak using cellular data

Last week, my iphone 8 stopped being able to connect to the internet, both over wifi and data. I tried everything, multiple times--resetting my router, restarting the phone, resetting network settings, even popping out the sim card and popping it back in. I could still make/receive calls and texts,

Questions

112

2

0

Help Understanding Business iPhone Trade In and Unlock Policy

I participate in BYOD through my employer where I own/pay for the device and they pay the wireless bill. I purchased an iPhone 13 Pro Max in September 2021 through AT&T Premier at a discounted price which is attached to a 2-year business contract. I just upgraded in September 2022 through

Questions

66

3

0

I need to unlock my Apple XMAX

I need to unlock my Apple XMAX,My family and friends were worried about me when I was in a foreign country. My mobile phone was suddenly locked by the SIM card. I tried to use the device to enter the US VPN to unlock the ATT operator by myself. There were two results: one was not qualified to unlock

Questions

38

1

0

Help me please!

​Hello! I bought an iPhone on eBay, but it turned out to be AT&T locked.  When trying to unlock, the following message came: “Hi Vladimir, This device is under a 2-year contract.  You'll need to complete the contract before you can unlock it.  Want to review your contract? &

Questions

27

1

2018 iPhone XR - Ordering  & Tracking Thread

iPhone XR ordering starts on Friday, October 19.We're about a month away still, but still getting this thread started so you can ask questions, track ordering/shipping issues, etc.  When will it be available? The iPhone XR will go up for pre-order on Friday, October 19, with availability in stores o

Questions

10.9K

14

0

0

Trying to unlock my iphone

I am trying to unlock my iphone 11 pro from att, all the process goes smooth but in the end when i enter my email address if always says that this is an Invalid Email Address. Kindly guide what to do thanks.

Questions

22

1

0

Closed

Are AT&T accounts commonly hacked

Are AT&T accounts commonly hacked? I feel like the security with a 4 digit pin seems weak

Questions

45

3

0

iPhone 15 Pro receieving VMs from other phones on same account

Issues with VM: We all have new iPhone 15s. My wifes VM's are delivered to my phone.  Not her calls.  The VM's just show up on my phone.  She has no missed calls.  I just wind up texting her the VM. My wife is unable to set up her VM on her iPhone.  I have had no issues.&n

Questions

105

2

0

What are my options for plans?

Hi! I have an iPhone 11 that a family member bought along with a plan about two years ago. She bought the phones at a Walmart through AT&T, and shortly after fell off making payments and I have not had service in a long time. I would like to get my own plan with the same phone. I was wondering i

Questions

17

2

0

Apple Watch

I have an Apple Watch SE gps+cellular it was purchased through att as a gift for be they paid an activation fee and now $10 a month does this mean I have cellular through att even without connecting to a iPhone if so how do I set it up it’s not letting me click set up cellular button

Questions

72

1

0

Voicemail Not Working?

When I first got my phone my voicemail worked fine, however I do not receive voicemails anymore and I can’t edit my voicemail greeting as it gives an error message “The operation couldn’t be completed. (com.apple.mobilephone error1035.) Trying to resolve this issue, and I’ve attempted restart

Questions

52

1

0

Never received full credit for trade-in I was promised after being escalated and approved by Vincent at AT&T Help Forum

About a year or so ago I was very disgruntled about not receiving proper credit for a trade-in. I posted to forums about feeling scammed by AT&T as a brand new customer. Vincent, an At&t employee, helped me then and investigated the claim thoroughly. He found that I should have indeed receiv

Questions

214

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.