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Internet 18 to Internet 100 Upgrade

Hello, my family and I were thinking about upgrading our existing internet 18 plan to the internet 100 DSL plan. I saw somewhere that you only need a technician to come out for the first installation above 18mbs plan, so i was wondering IF my family were to do this would a technician have to come ou

Questions

375

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ATT can't find my trade in phone!!!!!

My family and I have been ATT customers for 25 years. We have been happy until I upgraded my phone with a trade in at an ATT store.  I did not keep my paperwork as I assumed that my info would be stored on my account.  The store mailed back my trade in phone but ATT has no record of recei

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55

4

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I upgraded then changed my mind & sent the phone back within 7 days. They received the phone. Still being charged installment for 8 months

I upgraded my phone end of October 2022. ATT immediately charged me the tax of a little of $100. I changed my mind and sent back the phone (unopened) within 7 days with the shipping label ATT provided. I called and talked to a rep who verified that ATT DID receive the phone. Now it is June 2023 and

Questions

38

1

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Issue tracking device returned for AT&T NextUp

I did an online in-store pick up for an upgraded device through the NextUp program. The AT&T store gave me a printed return label. I got packing and shipped it out on September 15th. I lost the photo I had of the tracking number on the label they gave. I still haven't recieved confirmation and i

Questions

23

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Deceived Daily

Me switching from Verizon to AT&T 8/21/2020: 1. AT&T Quoted me $15 per month installment plan for a promotion on the Samsung Galaxy Note 10. We received the phone.  Then received our bill to find out it is $33 per month.  I called and they admitted that they sold me the wrong pro

Questions

54

2

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Att employees are helpless

I’ve been an ATT customer over ten years. I have 8 mobile lines / devices on my account. 2 weeks ago I upgraded one of the devices - ordering a new iPhone- thru the app on my phone. It asks where I want to ship the phone and it’s for my son who is at college so I put in his address. A day or two lat

Questions

68

3

Firmware upgrade ac815s

Recently I got ac815s. I am in Europe and could not update device to latest firmware.(My device has NTG9X40C_11.14.08.11)I receive error: -----Check for new software online:Update Error The session could not be completed and the device will automatically retry the check for an available update wit

Questions

89

6

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Front Camera Partially Blurry and Poor Sound Recording

I've been using my S22+ for a year++. All have been great except for the unsatisfactory sounds when voice record and video record. The sound quality is unexpectedly extremely poor that I can barely even hear clearly in the max volume. The background sound overwhelms other sound details. Last mont

Questions

26

1

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I never received credit for my trade in. It's been nearly a year. What can I do?

I'm still paying monthly installments for a phone, but I traded in a phone for supposedly $800 in credits. But it still only says "started". I did a chat session with somone at att and they confirmed the trade in was received and that they finished the evaluation. But I have yet to receive any credi

Questions

36

3

8 months of continuous attacks even after moving and changing routers 5 times

I’ve been dealing with identity theft, dos attacks and network attacks. Not only do the dos ICMP requests originate from their one (and only) dns server and as someone who has a degree in CS I decided to test the network on my own. In my little at home pen test I found not only is the DNS server ext

Questions

70

0

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Tendered to returns agent Bellmawr,NJ

I used the return label provided on 2 packages and now being billed for activation and others  and also recieved a text saying i am going to be charged.These 2 packages were sent.HELP

Questions

45

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Ordering

I recently ordered the galaxy smart watch. The order process went great, however the processing of the order itself is proving to be ignorant. I got the order confirmation which still says in progress. If I call the number for the order status however it says that my order is complete. So, I cal

Questions

84

1

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Combined billing = scam. DON'T DO IT!

I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the

Questions

66

3

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Still not received credit for a phone

I had a paid off iPhone 11. I was to get $800 credit when I bought a iPhone 14. In November 2022, I got the 14 and was to sent in the 11. I kept being told a box was being sent to me, I waited -nothing. Called again, was told same thing and they extended my return date. Still no box the 3 rd time an

Questions

117

7

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Belkin -Battery Backup Unit Rev B

My system is outdated ARRIS NVG 510 and Belkin ... the battery is beeping, time to replace, what is the current set up? Thanks

Questions

212

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Multiple Questions ( ATT NEXT UP )

( Back story to my questions) So i have next up, i went into my local ATT and started my process to upgrade using ATT NEXT. They inspected my current phone and said everything looks good for turning it in and getting a new one, but they didnt have the phone i wanted to upgrade to but they said the

Questions

64

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AT&T: Have you figured out the definition of Activate and the trade-in 30 day issue?

It clearly says exactly this when you check trade in status: "Remember to activate your new device, and send us the old one within 30 days of activation"Which puts the onus of activation on us, so please do not reply with "Oh well our systems consider ti activated upon receipt" when we both know tha

Questions

65

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Cell Phone Order Satus...What does "For your security we’re reviewing your order" Really Mean?

Ordered a new Cell Phone on Jan 20th...the order status progressed from "We got your order" to "Order In Progress" now it shows "For your security we’re reviewing your order"...it has been that way for about 8 days...the web site has some explanations for order status but this is not one of them...I

Questions

435

9

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Android 14

Hello there . I bought a samsung s21 from AT'T. and unblocked it. when amdroid 14 i.e. ONE UI 6 will come to me

Questions

69

2

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Returned a phone I recently upgraded using USPS but it still has not arrived to the at&t warehouse?

I recently did an upgrade with the "trade-in" promo within the at&t store where I upgraded the iphone 6s to the iphone 12 pro max. I completed the transaction on December 12, 2020 and received the iphone 12 pro max via mail on December 15, 2020. After using the phone for two days I realized that

Questions

104

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