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2006 internet speeds

while theres fiber down the road we are stuck with 18 download and cant upgrade to anything faster and its been that way for 5+ years. I just dont understand why it hasnt been upgraded to atleast 100 down or something, if someone knows why please tell me bc its just sad.

Questions

 • AT&T Internet Plans

31

1

0

Mobile Share Groups?

I am currently on a mobile share plan with 2 smartphones and one non-smartphone. I want to upgrade my daughter's non-smartphone to a smartphone. I get all the way through selecting the phone and accessories, but when it asks me to choose a plan it gets stuck. I have the option to add to existing mob

Questions

 • Phone & Device Upgrades

468

4

0

0

Order Issue

I preordered a iphone 12 pro max in an AT&T store on 11/6/2020 and it was shipped with fedex and supposed to be delivered 11/13/2020. Fedex flagged the order as fraud even though it was an att order shipping to an AT&T store.  I have been trying for weeks now for a resolution and no on

Questions

 • Phone & Device Upgrades

38

1

0

Upgrading iPhone 7 with cracked screen

I have an iPhone 7 with a cracked screen. I upgraded my device the day I cracked it to an iPhone 12. I was under the assumption that I would be able to trade the 7 in for an amount of money that would be applied to my monthly bill for the 12. Am I able to file an insurance claim on the 7 in order to

Questions

 • Apple

45

2

0

Major Customer Service Issues with Trying to Upgrade Uverse Family to U300

I ordered a bundle package of Uverse Family and Internet 50 online for a total base price of $75 (that includes one additional receiver) plus taxes per month (plus a significant amount in reward cards) on 7/8/18. Installation was scheduled for 7/13/18. A couple days after ordering, I noticed that I

Questions

 • U-verse TV Account

83

1

0

0

U-Verse upgrade - Can I request specific routing from NID?

I've currently got U-Verse 24 on a 2-Wire 3800 (Ancient), and I'm having an upgrade done next week that takes us to U-Verse 75. I understand this is a different connection type, and will require re-wiring from the NID (is it said N-I-D, or do you just say NID?). When the technician comes out, can I

Questions

 • AT&T Internet Installation

61

1

0

Can I upgrade my phone a couple weeks early without paying a upgradee fee?

I currently have an iPhone 5 and I want to upgrade to the 6. My contract ends on 7/26/2015. Is there anyway I can upgrade before that date without paying a fee? I mean do I really have to wait to that exact date...

Questions

 • Apple

505

4

0

0

Alcatel Ideal 4060A Not on AT&T Plan - How do I Upgrade from Lollipop to Android 6, 7 or 8?

I am an iPhone user who bought an inexpensive Android phone, the Alcatel Ideal 4060A made for AT&T, simply to use on Wifi. I never intended to use it on a cell phone account. For that reason, I do not even have a SIM card in it. Thus I do not meet the criterion for AT&T to unlock it. How do I try to

Questions

 • Android

184

0

0

0

Have 3 DVR Boxes, only one works and that one is flaky and must be reset often

I've been a Uverse customer for YEARS.  I have U300 plus HD.  My boxes are quite old.  Both VIP1200s stopped working a long time ago so I don't have cable in the living room or office.  The VIP1216 in the bedroom works but freezes up fairly often. I can get it working by holding the power button for

Questions

 • U-verse TV Equipment

595

9

0

0

Ordered an iPhone 12 upgrade on 4/7. Haven't received it, AT&T has been no help

One of the phones on my account was eligible for an upgrade so I ordered an iPhone 12. Tracking shows that it shipped on April 8 and was scanned in Memphis on April 9.  Multiple calls to AT&T have provided no answers, and several of the agents insisted that I needed to contact FedEx myself

Questions

 • Wireless Account

54

3

0

Change Trade In Phone Device - Possible?

I just ordered the S22 Ultra for the $800 trade in credit. When I ordered, I selected my s8+ as my trade in device. I then realized that my older s4 is also eligible for the $800 trade in credit. I would prefer to trade in the s4 since it's an older device and same trade in credit. The current promo

Questions

 • Samsung

44

0

0

My ATT application

I just called into your company; like I have had to do several times in the past in order to try to remedy our internet or lack of internet situation. I called into your office (Nashville, TN Branch) and spoke with Denise. She tried every-which way in the world  'Not to Help Me'. Every question I ha

Questions

 • Wireless Account

34

0

0

Motorola One Zoom Software Update Needed

The Motorola One platform is not old enough to simply dismiss in your plans to sunset 3G connectivity. For the sake of your customers, work on a software update that does not brick these devices on your network.  For personal reasons, the Motorola One Zoom needs this update ASAP.  Thank y

Questions

 • Android

40

3

0

Trade-In

I have been an AT&T customer since 2008. Last year, AT&T advertised an iPhone XS upgrade for $300, so i traded in my iPhone 6s.  I sent in the trade-in the same day i received the new device.  The trade-in department confirmed receiving the device but they had registered it under

Questions

 • Wireless Billing

50

2

0

Trying to preorder iPhone 6s and having trouble Please HELP

I have an iPhone 6 128 GB. I am trying to upgrade to the iPhone 6s and it says my options are to upgrade and pay or to pay off device completely. I went through the menus to upgrade and trade in my device and pay the cost to upgrade and it charged my credit card $212.50 to pay up to upgrade. Then wh

Questions

 • Apple

1.4K

17

0

0

My 2 year installment plan should have been payed off already!

I can't get any help from anyone! My phone should have been payed off in March and I only had $31 left to pay on it, now you guys tacked on $158 to pay it off out of nowhere! Thats not right I've had my phone for over 2 years! And I can't get ahold of anyone for help! And I'm still paying on it when

Questions

 • Wireless Billing

36

3

0

AT&T Next Trade-In Newgistics Issue

Hi, I upgraded a line on my account with a trade-in option.  I received the phone on Dec. 8, 2017.  I waited a few days to give it to my daughter because it was going to be a Christmas present.  I then realized I should go ahead and give it to her so that I could get the phone back to ATT within the

Questions

 • Wireless Billing

768

4

0

0

OVERCHARGED FOR ALMOST A FULL YEAR

I have been on the phone, chats, and in person in multiple stores to attempt to get this resolved. Each time it was promised to me that it would be taken care of... each time it is not and the next time I reach out I have been told "someone" gave me the wrong information. Every. Single. Time. I used

Questions

 • Wireless Billing

52

2

0

Increase DSL Speed

My fiance has an apartment in North Beach Miami. The only connectivity available is from AT&T and is DSL. She currently has their 3mb package and is paying $40 per month. The AT&T support representative offered the "Basic 5" package for 5mbps at a cost of $60 per month. Are you kidding me?? Tha

Questions

 • AT&T Internet Plans

79

1

0

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