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AT&T officially unlocked phones - software limitations and update problems

Hi, I live in Europe and I have purchased three phones that were originally sold by AT&T, both of them officially unlocked. The first one is a Sonim XP8 and the problem that i have with this one is that I can not use the hotspot feature. From what I understand this feature was restricted by AT&T so

Questions

845

2

0

Upgraded to Elite Plan Scam

I called into Customer Care on June 13th to ask about a phone installment. Instead, "Jerome G" insisted I upgrade to the "Elite Plan" because my current 30GB plan was overcharging me. He told me I currently paid $220 for my two lines, but with this new promotion, I'd only pay $212.34. He said it inc

Questions

514

4

0

Phone trade-in scam

I purchases an iphone15 pro online. Traded in an iPhone 12. Sent iPhone 12 in the provided packaging on 9/28/23. No correspondence on trade-in status. As of today 2/10/24 Online it still indicates the trade-in is not complete. I called this morning. I was told the phone was received in mid October.

Questions

93

4

Change ATT gateway

I currently have a PACE 5268AC gatewayHowever, due to the current working environment, I need to set up a VPN - which I cannot do with this modemHow can I swap this gateway out with the latest ATT gateway (BGW210)?

Questions

1.1K

2

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Overall longtime customer experience

I don’t even know where to begin. So I Bought a phone for my son for Christmas on Christmas Eve on the conditions that he would be able to come in and activate it on his own since I was leaving the day after Christmas for an extended business trip. I wasn’t going to buy unless they could follow thro

Questions

96

7

0

contract renewal date

I have a phone that I can upgraded under contract on 11/12/2014.  I'm 99% positive someone told me I could upgrade at the beginning of the month on which your contract ends.  So that would be 11/1/2014. I'm not told that is not the case. Am I completely remembering this wrong, or is there valdity to

Questions

1.4K

5

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ATT Upgrade Trade In

ATT promised me a credit on my trade-in. Looking at my current bill there is no credit.  I have the conversation stored with the ATT rep via chat.  Can anyone explain why this is taking so much of my time and how to get this done correctly? 

Questions

32

3

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iPhone 7plus

Yo team well i bought an iPhone 7+ From blackmarket here in Algiers it works all fine but my friend advised me to not update it which led into not having any notifications from all apps  asking help from u glory people. thanks. 

Questions

65

3

0

Fifth Request For Trade-In Kit STILL NOTHING

I have called the TradeIn hotline, used Trade-In Chat, and called 611 customer support for 2 trade-in kits for two phones I bought at Christmas for my daughters. They have yet to receive their kits.  Each time I am sent a new email, they say they are extending my trade-In for 30 more days, and

Questions

107

12

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Recommended Phones for Transition from Physical Keyboard

Hello All: I'm a BlackBerry user for 20+ years and think I finally have to make the transition to a non-keyboard phone, since options are so very limited. I've stayed with BB for the physical keyboard and because I use my phone for work/multi-tasking, not play/gaming. My huge preference is for a

Questions

144

2

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Beware of new phone / upgrade and software updates.

Just upgraded two lines with samsung sgh-i337. One phone had version 4.3 android, the other 4.2.2We left the ATT store and by the time we got home we had exceeded our data plan with the phones updating the software via mobile network. Our original data plan was 300mb having used only 60mb a month in

Questions

5.4K

3

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Trade-in credits are not showing up on our bill

Recently upgraded 2 lines this past Nov. 2020 because of a Promo. Upgraded a 6s Plus to the new 12 (128 GB) and an 8 Plus to the new 12 (128 GB). Upon purchase of trade-in online, the 6s Plus to the 12 was quoted at $16.67/month for 30mo. The 8 Plus to the 12 was quoted at $1.67/month for 30mo.

Questions

446

0

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Stolen Package and iPhone Free Upgrade Program - Issues with Refund and Overall Case Resolution

I would like to start off this post by saying that the service representatives on this case were extremely helpful and kind. This issue stems from AT&T and not the quality of 1-on-1 service I received over the phone. We have been customers with AT&T since 2011, however this situation is the

Questions

516

4

0

ATT won't honor promo

I traded in my phone for a new one. ATT had a promo going to get $1000 off a new phone. My phone worked fine in the store and wherever they sent it arriving 3 weeks later it wasn't.  Now they won't honor the promo.  All I'm getting in the run around. 

Questions

131

9

0

Upgraded Wifi = Worse Experience

Somehow I seem to have gotten the short end of the stick on this one. I used to have 6mbps of internet and for the most part it at least worked. I have upgraded to 75mbps, and the internet seems significantly worse. How does it go from 6-75 and become a worse overall experience. You can stream and i

Questions

111

0

0

Totally congested tower every evening slowing download to 2 mps, upload to .5 mps

Only one tower available in my rural area. When everyone is home speeds slow to virtually zero. ATT hasn’t upgraded in the past 15 years.  I pay for service I do not receive.

Questions

35

1

Galaxy Note 20 Ultra accessory credit

I pre-ordered my Samsung Note 5G Ultra in White. It came with a free accessory offer for $200.  I selected the Galaxy Buds Live and a clear case.  The phone came in and it is the Bronze color and I received no accessories.  I have been on the phone with customer service over this sev

Questions

146

5

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Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

119

1

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Error "We couldn't complete your order because of a technical glitch."

I have a business account and I'm trying to use the upgrade function through online because it's much cheaper. For whatever reason I can't get the same pricing in-store even though it doesn't say only online. I continue to get "We couldn't complete your order because of a technical glitch." And now

Questions

230

2

0

Credit Checks for installment plans

I’m looking to upgrade my iPhone. If I elect to do an installment plan with AT&T, do they check my credit? If so, is it a hard or soft inquiry?

Questions

281

1

0

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