Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (877)

Relevance
Arris BGW210-700 Software/Firmware update

Hello, I have an Arris BGW 210-700 first powered on at August 10, 2019. It's software version is 2.10.6, and I want to check if it is at the latest update If there's another update, I would like a link to the .bin file so I can manually update my router. I also have AT&T Fiber, it anythi

Questions

 • AT&T Fiber Equipment

14.7K

74

My Galaxy Z Fold 3 will not update

I own a Galaxy Z Fold 3 from AT&T. So does my best friend. His Z fold 3 is running One UI 4.0 and I want the update. When I go to check for an update, my phone does not even attempt to check for the update. It IMMEDATELY claims the phone is "running the latest software" which is completely untru

Questions

 • Android

1.2K

14

0

Another "Lost" Trade In Phone

I traded in an iPhone XR and upgraded to an iPhone 12 Pro Max. Using your label, I shipped my own phone in. The tracking shows that it was received several days later, yet several months later I still haven't received my $700 credit. I've used chat to talk to customer service and have called your cu

Questions

 • Apple

1K

5

using a Factory unlocked phone purchased in the UsA

I bought Samsung galaxy note 8 my unlocked phone from Bestbuy and ever since I changed from Samsung galaxy 7edge with the same sim card on ATT super sluggish and drops/never makes calls now wifi calling n/a. I'm pretty sure it this is due to 5g upgrades happening. issue with seeing screen shots , v

Questions

 • Samsung

51

4

0

Charge for phone I returned (have tracking proof)

We have been long-time ATT customers through IBM discount plan.  In July I upgraded my phone from a 8 plus to an xsmax. I picked up in store but they would not take my return and said I had to ship it. I printed the label that I was sent and dropped it off. Tracking says it was delivered a month ago

Questions

 • Wireless Billing

93

2

0

0

Major Customer Service Issues with Trying to Upgrade Uverse Family to U300

I ordered a bundle package of Uverse Family and Internet 50 online for a total base price of $75 (that includes one additional receiver) plus taxes per month (plus a significant amount in reward cards) on 7/8/18. Installation was scheduled for 7/13/18. A couple days after ordering, I noticed that I

Questions

 • U-verse TV Account

89

1

0

0

ID Verify/Fraud Alert Upgrading Device

Has anyone been able to successfully upgrade their device online? I tried 3 times and it cancelled my order within a minute each time and never sent me the link or told me where to go to verify my identity. Chatted with several representatives and now my only options are wait 24-48 hours or go to th

Questions

 • Phone & Device Upgrades

36

11

0

AT&T Fiber for Alaskans

AT&T Fiber should come to Alaska and steal GCI & ACS customers. I'm tired of being limited to 10mb service while paying $120/mo. Bring in fiber and let's get those lower 48 prices & services going, it's 2020 and digital streaming is the modern way of entertainment.

Questions

 • AT&T Fiber Installation

28

0

0

Pre-order backordered iPhone 6, 3-4 weeks before eligibility date in October?

I'm already disappointed that AT&T will not move my eligibility date to 9/19 from 10/8. With shipments of the iPhone 6 plus being pushed back 3-4 weeks. Can I pre-order now, so by the time the iPhone is shipped I will get my early partial upgrade price?

Questions

 • Wireless Account

1.8K

2

0

0

Grandfathered Account

I have been wanting to upgrade my Note 8 (no trade in) to the Note 10 Plus, but, at this point in time the cost of obtaining that phone looks like it's gonna cost the same as when the phone was first released. I've pretty much always paid my bills on time since I've started with AT&T many many years

Questions

 • Phone & Device Upgrades

38

1

0

Facilities Issue - Tech Confirmed That Isn't True

I have been trying to get Fiber installed in my townhome for about 15 months now. It has been a long, frustrating, and exhausting experience and I find myself today looking at other providers to cancel the last of my AT&T services.We live in a townhome and there are 7 units in our building. It is on

Questions

 • AT&T Fiber Installation

410

0

0

Can I trade in my Note 4 on AT&T Next and buy a Note 5 outright for $740?

I have a Note 4 right now on AT&T Next 24. I am planning on buying a Note 5 in the next few months at full price from AT&T. While doing that I will trade in my Note 4 and get a new sim card to fit into the Note 5 still using the same plan that I used on my Note 4. Am I allowed to do this or will it

Questions

 • Phone & Device Upgrades

285

1

0

0

My 2 year installment plan should have been payed off already!

I can't get any help from anyone! My phone should have been payed off in March and I only had $31 left to pay on it, now you guys tacked on $158 to pay it off out of nowhere! Thats not right I've had my phone for over 2 years! And I can't get ahold of anyone for help! And I'm still paying on it when

Questions

 • Wireless Billing

44

3

0

OVERCHARGED FOR ALMOST A FULL YEAR

I have been on the phone, chats, and in person in multiple stores to attempt to get this resolved. Each time it was promised to me that it would be taken care of... each time it is not and the next time I reach out I have been told "someone" gave me the wrong information. Every. Single. Time. I used

Questions

 • Wireless Billing

57

2

0

Upgrade options

I've had the same phone for many years and consider myself to be a very good customer. Sales tried to offer me a 2nd line promotion which makes no sense (I live alone). Should I be talking to the Loyalty Department instead of the sales department? How do I reach them? I've been a customer for 10-15

Questions

 • Phone & Device Upgrades

57

1

0

Closed

received upgrade wifi access device need help to set up using my existing sim card

upgrade wifi access device

Questions

 • AT&T Internet Equipment

25

1

0

AT&T Next Every Year Upgrade Eligibility Feature disabled

Hi, I am on AT&T Next Every year plan on my iphone x since last year . Now I have paid off 50% of the device charge and was eligible for Trade-in.( simply give back the current phone to atnt and get a Iphone XS). so I did a online order via Live Chat from atnt Mobile app. And accepted the terms and

Questions

 • Phone & Device Upgrades

316

0

0

0

Can I upgrade my phone a couple weeks early without paying a upgradee fee?

I currently have an iPhone 5 and I want to upgrade to the 6. My contract ends on 7/26/2015. Is there anyway I can upgrade before that date without paying a fee? I mean do I really have to wait to that exact date...

Questions

 • Apple

524

4

0

0

DO NOT SWITCH TO ATT !!!!!!!!

Att is a terrible company, they separated my wifi and cell phone bill when i just wanted wifi added to my account under one account and they decided to separate them. also months later i pay my bill and then they claim I never made a payment and not only does my bank statements show the payments mad

Questions

 • AT&T Internet Account

20

0

0

AT&T Reneged on a Special Offer

Hello Fellow Unhappy AT&T Customers, Have any of you experienced receiving a custom offer from ATT Customer Loyalty in order to keep you as a customer only to then have it pulled out from under you? I have. It sucked, and ATT isn't doing anything about it. If you've experienced something lik

Questions

 • Wireless Account

41

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.