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change plans while being on the 12 month plan

Hello, If I'm 6 months into my 12 month plan, can I change to a month to month plan and have the rest of the 12 month plan prorated?

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87

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Approved for an unlock, I have the code and I have no idea what to do next

I'm looking to unlock my device (Razer Phone 2) so I can move to another carrier. I've been approved for the unlock and I have the unlock code but under the instructions is just: ${masterData.unlockInstruction}. There is no link or anything; any help would be appreciated!

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39

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Recover my moms old voicemail greeting

My mom died 11 years ago. Her number has been disconnected from our plan but doesn’t seem to belong to anyone else. Was just wondering if there’s a way to recover it so I can record it.

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66

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Kindle Paperwhite will not recognize AT&T password

My sister just got a kindle paperwhite 10th generation 32 gb. Trying to set it up. It finds her AT&T wireless network, but when she enters the password it says that it's wrong, even though every other device she has operates using that same password. I've walked her through every settings issue

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63

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Installment Plan for Free Device

Earlier this year my husband and I did buy one Samsung Watch get another free if we added a new line. I recently looked at my bill and noticed we are still being charged for the other watch's installment plan. Has anyone else had that issue and was At&t able to address it?

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226

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No Personal Hot Spot On iPhone SE

I have a iphone 12 with a standard plan with at/t that under settings shows airplane mode, wifi, bluetooth, cellular and personal hotspot. On my iphone SE under my pay as you go plan personal hotspot is omitted. How come i do not have personal hotspot on the latter?

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89

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Can't change email password

I am trying to change the password on one of my sub accounts. I get to the screen, enter the email and click change password.  I answer the security questions and get to this page https://identity.att.com/identity-ui/fpwd/lander/preset I enter my new password twice using the requested characte

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179

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need access to Direct Message Inbox

How do I access the Direct Message option?

Questions

129

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Issue unlocking prepaid phone

Hi I can't seem to unlock my At&t prepaid phone even though I meet the requirements. An error message appears saying my personal info doesn't match that of this account, when it actually does. How can I get help?

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107

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Stolen Phone Question

My mom's device was stolen. I placed a block on the line which I guess stopped the service to it on Saturday. On Sunday I activated a new phone in its place since the other phone is long gone. My question is if the phone is taken by the thief to any att store will the phone be able to be activat

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155

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Why is wifi unavailable when I'm 2 miles from an AT&T store?

I’m wonder I check the availability of fiber WiFi and it says it wasn’t available but shouldn’t it be available if I have a at&t store 2 miles from me and why does it say at&t tv is only available but not internet.

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87

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How do I disconnect my phone number?

I’ve stopped auto pay but not sure how to disconnect the number

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146

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I want unauthorized charges refunded

I have hhad an unauthorized charge for many months of 59 and some change on my card. I have called several times only to be passed from person to person then, eventually, have the line disconnected. For some reason the charges stopped for a couple of months but now they are back. I would like my hun

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127

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Unable to log into a Bellsouth.net email account

I have had this this email address for many years and since yesterday, I am unable to login in - it states I may have an incorrect login or email address, it asks me to sign in with another ID. Care Code: 205.4

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104

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Upgrading

I recently upgraded my phone, but I’m not happy with the new phone. It’s been less than 14 days, can I exchange it for a different phone or am I out of luck? Will I still be upgrade eligible if I return the new phone? Thank you.

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85

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Billing Issue after canceling my plan

Hi everyone, my billing cycle was 15th to 15th every month. I called the customer support on March 3rd to schedule a cancellation of my plan for March 18th. They said you should call us around March 15 where you billing cycle ends and a new billing cycle starts. I said I don’t wanna be charged for t

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111

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Closed

Account Rep

When we signed up for our service, we had a dedicated rep who we could reach out to for service.. now in the past year that seems to have gone away and customer service is as hard to reach as a non-business account... why was this changed??

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227

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Getting a new connection with trade in from a store

I am moving to the United States as student in August and was looking to trade in an Android device (the value for which I have checked on the AT&T website) and purchase an iphone 13. I wanted to know if I could do this in store in the US or if it is only possible to do so online?

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311

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Telephone for the Hearing Impaired

My Father is 85 years old, and hearing impaired. How can I get service to come to the house and install a CAPTION REAL TIME TALK PHONE?

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111

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Lost prepaid SIM card

I lost my att prepaid SIM card that I had to remove from my device during an international travel. I would like to request for a replacement SIM card with the same number. How do I do it? Thank you!

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269

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