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need access to Direct Message Inbox

How do I access the Direct Message option?

Questions

138

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Closed

Account Rep

When we signed up for our service, we had a dedicated rep who we could reach out to for service.. now in the past year that seems to have gone away and customer service is as hard to reach as a non-business account... why was this changed??

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238

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Reference: Notice to Furnisher

RE: Disputed Account - Notice to Furnisher (Edited to remove personal information)Dear Sir or Madam:I previously notified you that I am a victim of identity theft, and requested that you do the following:I still have not received written confirmation of these actions. As I stated before:I am a victi

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36

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No Personal Hot Spot On iPhone SE

I have a iphone 12 with a standard plan with at/t that under settings shows airplane mode, wifi, bluetooth, cellular and personal hotspot. On my iphone SE under my pay as you go plan personal hotspot is omitted. How come i do not have personal hotspot on the latter?

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105

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Unlock device/ Bill assistance

Hi, I have been trying to unlock my previous phone through AT&T unlock device online but it keeps telling me that I have to pay off the device first. Error message: "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours

Questions

334

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Acp application

Hi, my name is Steve. I am trying to fill out your acp application online but everytime I get to the end it tells me it couldn't be submitted and nothing happens. Can you please help me figure out what's going on?

Questions

426

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Link not working for free booster to replace 3g microcell

I received the email a week ago for free AT&T booster to replace the microcell but the link is still not working, just loops. I contacted customer care and they just told me to keep trying. I used both google chrome and Microsoft Edge and also added the new tab as was suggested. Still nothing! @

Questions

650

32

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Phone activation code

I don't have the package my phone came in. It has previously been on a different plan unknown to me where else could I find the two digit activation code

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214

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Question about ph.lines locked or unlocked?

I was just wondering if an account is active with 4 lines of cell ph.service all new devices .Are all 4 unlocked ??? When on a promotional trade??

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56

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Is the coverage map not accurate for Melrose, ID?

I was considering a move to an address in Melrose, ID. When I visited this address over the weekend, I had no coverage with ATT, which is a major problem since we exclusively use ATT at my place of business.  The coverage map shows that I should've at least had 4G coverage, with 5G already in

Questions

83

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Silence Individual caller at night

How do you Silence an Individual caller at night only when asleep? I need to know if they call during the day when I’m awake, but would like to silence them at night only.

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53

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Multiple forms of payment

I am trying to order an Apple Watch and iPhone with new service to finish Xmas shopping!! I have two ATT promotion gift cards- is there any way to add both towards payment and then my credit card info for remaining balance? I’m having the hardest time trying to do it. PLEASE HELP!! Thank you so much

Questions

135

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Minimum Tenure for International Roaming

I have used AT&T prepaid service for several years. About to convert to AT&T postpaid (and keep the same phone number) so that I can add international roaming service when traveling to Asia. Will I be able to activate International Roaming service right after I convert my service to Post

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621

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View screen recording on Moto Ace 5G

How do I view a screen recording I took on my Ace 5G?

Questions

125

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order cancelled

I was trying to order a tablet online but they canceled the order due to them not being able to verify my identity even though nothing was different from my previous orders. So I went into an AT&T store to place the order and verified my identity with someone over the phone but the order was sti

Questions

224

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Trying to unlock a paid off phone that system thinks is not yet paid off.

I would like to be able to activate this device again, it has not had active service for some time. I saw a forum post from several years ago here where another user faced the same problem. The model number is SM-G889A which translates to a Galaxy XCover FieldPro, I am not sure if I should post the

Questions

155

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Trying to find out why I owe AT&T $360+

I was going to discontinue my service with my current ISP (Suddenlink) for OBVIOUS reason's, so I jumped on google to find ISP's in my area and found out that AT&T did, with very reasonable rates. I called and tried to start internet service but I guess once the very nice representative started

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229

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AT&T suspends one of our 3 lines without us asking...WHY?

All of a sudden one of our lines has been suspended without our request or permission. Anyone know why??

Questions

126

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Not receiving all calls

My phone won’t send out or receive calls which causes me to have to restart my phone to get it back working only for it to happened again 5 minutes later

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66

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Linksys AX4200 Home Mesh system

Two questions. I am getting ATT fiber installed and I have a LINKSYS AX4200 Home Mesh System that i used in my old home and would like to use again. Is this system able to be used with ATT fiber and if so will the technician help with the setup during the install?

Questions

132

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