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HELP - High latency/ping with Fiber. (Downtown Austin, TX)

I've had crazy high ping times that have made videoconferencing (and gaming) a nightmare. Ping tests bounce from 100-250+, with frequent timeouts. Haven't been able to get any help from tech support after long wait times, either. Same for the rest of my apartment complex — we're all ready to

Questions

233

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Slow Wifi speeds, but fast ethernet speeds

I recently signed up for 1gig fiber and have disabled the wireless on the AT&T modem/router, and am using my own Linksys ac5400 router. I setup passthrough on the BGW210-700 modem/router for the Linksys router, and set the Linksys router up as a bridge. I am getting 800/800 when connected via LAN on

Questions

871

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My Internet is constantly disconnecting

Does anyone else have an issue with the Wi-Fi constantly disconnecting from devices? I had the Internet 1000 plan and before that, I had Internet 300 and before that, I had Internet 100. I've had issues with my Wi-Fi disconnecting with each different plan. After getting Internet 1000, I used to get

Questions

141

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Wired connection drops constantly.

So, for maybe 2-3 months now, I've been noticing an intermittent disconnect. It's most obvious when playing a game, as it will require relogging in, but it also happens when loading websites. I will get a DNS error, but upon refresh it will generally load fine. I've had the same issue in multiple ga

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130

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Fiber Optic Service outage

I live in Union City, GA and had service installed on 2/14/24 and everything worked great! My issue is service has been down since 2/21/24 with no proposed end in sight. Who can I contact about this because this is insanity!! No explanation whatsoever of the issue is not the way to do business. This

Questions

41

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[Widespread Issue in Redwood City] Glitchy connection on router, works fine on VPN

Same issue encounter as in this post and this post Only time the internet is stable and works consistently is when I am on VPN. Speedtest.net test couldn’t run and gave a ‘socket error’ message Lot of requests just get stalled.

Questions

202

14

High speed internet outage (sort of)

My high speed internet suddenly dropped. It is not working wired or wirelessly.  But to be fair it’s not completely out… for example, if I try to open an email and leave it for about 10 minutes it will eventually load.  But absolutely no videos can be played and most streaming services ca

Questions

65

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Significantly reduced LTE signal strength in area that used to be fine

I'm visiting my parents for a few weeks during this COVID crisis and they live out in the country. The last time I was visiting at the beginning of March the LTE signal was fine, but when I came back a few days ago I noticed that I only get 1 bar inside when I used to get 3 bars. I can even see the

Questions

58

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Youtube throttled?

For over a week now live streams on Youtube are being throttled as the video is very poor. Why is this going on? Is this happening to everyone? When I run a speedtest using several different sources I get about 200mbs yet Youtube looks terrible so that must mean that ATT is slowing down Youtube for

Questions

597

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Paying for 1000 MBPS getting 1/3 of that speed on phones and laptop

I pay for 1000MBPS and my speed test shows my download speeds on both my Verizon service phone and Mac laptop are 1/3 of that. When i called ATT the rep said its because i don't have ATT as my phone provider and I'm using a Mac. Suggested I either live with it, switch my cell phone provider to ATT a

Questions

257

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Internet 1000 through Fiber direct wired connection shows ~200-300Mbps speed

Just got the Internet 1000 installed at my place. Been running speed tests to see what I am getting, and surprise, never above 300Mbps!!! This is a laptop connected to ethernet port of BGW210-700 with a Cat5e cable, no other devices are connected. Speeds are abysmal. Smarthomemanager shows 900+ at t

Questions

307

5

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Iphone slow/stuck on loading screen although I have cell reception, GPS all over the place

History of my issueBeginning with my Iphone X about two years ago, I started having intermittent service issues. My phone would show that I had cell reception but when I would try to load a safari page or open an app that needs service to function everything would be stuck on a loading screen. Somet

Questions

590

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How do I get AT&T to install faster internet service?

We have a home in a middle class neighborhood in South Miami, FL. The best internet option available - from AT&T or any other carrier - is 18MB.  A few blocks in either direction (you can guess the economic status of those neighborhoods) has full Fiber internet services from AT&T and t

Questions

80

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Fixed Wireless Routing Issues

Why has service been so poor since December? There is nothing wrong with my router, or antenna (as confirmed by technician that came to my house). Connection to ATT runs at full speed, but from anywhere OUTSIDE of ATT's network is horrible. There is obviously a bottleneck / throttle on your end somw

Questions

164

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AT&T Fixed Wireless Internet Connection Issues

I just had the internet installed this morning.It seemed to be working fine, and then the connection suddenly dropped. No internet access. It randomly connects again, then disconnects again. We're not installation techs at this house, but we know our way around a router/computer/IP settings (you get

Questions

242

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Internet Speed Awful

I've had enough of "Gigapower". For two years now it has been nothing but latency problems and horrendous download speeds in the evening. This is a new neighborhood with new Gigapower install as of 2015.   I'm willing to bet every single one of my neighbors has the same problem, but they don't

Questions

614

3

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I have the 210 modem, but many of my network devices cannot see eachother

I have AT@T Fiber, I got provided with a BWG-210 Modem/Router with Wireless, but many of my equipment cannot see each other in the network, for example My 4k 65' Vizio that is connected to the wireless is not reachable from my iPhone 11 Pro, when I try to use the VizioCast application or cast from a

Questions

101

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When will DSL customers get faster internet, if ever from AT&T?

For 3 years now I have been a customer of AT&T due to lack of providers in my area. I live about 1 mile outside of town and the fastest I get is 10mbps. Which translates to download speeds of 1.3 mb/s. I am also running t-mobile's home internet and it gets the same speed due to the poor signal.

Questions

99

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internet 100mb is very slow (getting about 8mb download oly)

When i got the internet installed before i left Comcast, att sales promised a dedicated guaranteed speeds of 100mb with the promise of installing fiber 1gig speeds at my house in 3 weeks. they even created a ticket to inquire about when the 1 gig will be installed and then the sale person told me th

Questions

242

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Port forwarding SLOW for internal requests

I have an ARRIS BGW210-700 at home and setup Port Forwarding for my home web server. The port forwarding works normally for external requests, but not for internal requests.   Use case 1: I want to visit the home web server (192.158.2.197) from internal IP (192.168.2.150). I confir

Questions

881

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