Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.5K)

Relevance
Selected Relevance
Software Update Release Notes - Detailed Information non-existent

I have looked everywhere I can think of to find the release notes/list of changes, for software updates. I found nothing on the ATT website, on my device I can only choose to update, searching the web provides no results, etc.. Having switched from another provider that provided a link that detailed

Questions

318

3

0

AT&T ActiveArmor app - Help with Malicious Traffic Blocked

I don't understand how this works. I get notifications of malicious traffic blocked yet I'm not even on the internet. Also how can you find out what app the traffic came from?

Questions

169

2

0

Why isn't smart manger profile blocking webpages?

I have applied a profile in the AT&T Smart Manager app to block specific sites for my kids. So far, it has shown that none of the sites are blocked. I created a test profile to apply to my phone and put in a single random webpage. It did not block that page on my phone using just WiFi and cellul

Questions

58

7

0

Default Profile for new devices in Smart Home Manager

I like having the ability to set schedules for Internet access to different profiles using the Smart Home Manager but there needs to be a "default" profile which any newly connected device can be put into for this to be truly useful. If a child's friend comes over with his phone/tablet (or for the s

Questions

185

1

0

Is port 111 network traffic blocked?

I am trying to use the Portmapper service (on port 111) on an Ubuntu computer in Microsoft's Azure cloud service. I can login via SSH, and try to connect to ports 110, 112, and 114 (all properly rejected as expected), but connection attempts to port 111 time out. When I am connected through Xfinity

Questions

40

4

0

Need help with being locked out of email

Like several others, I am locked out of my email account and one of my security questions changed and I don’t have an answer. I’m beyond frustrated because my phone totally died and I’m logged out of my backup email to receive password help. Can I please get a temporary password sent to my work emai

Questions

67

4

0

email to text message blocked

I am trying to send an email to my phone via text gateway. It is failing with the message: ): host     att-e2xms-east.mx.a.cloudfilter.net[35.172.238.88] said: 552 5.2.0     [my ip address] blocked AUP#BL (in reply to end of DATA command)Are you blocking my address? 

Questions

160

4

0

Constant VPN Disconnection AT&T Fiber 1000

Like many of us, I am working from home. I have an issue where my VPN constantly disconnects and refuses to reconnect while I am trying to connect to my AT&T Fiber 1000 internet. By contrast, when I connect my computer via my cell phone hotspot, there are never any issues. Can you help me figure

Questions

789

1

0

Does World Connect feature work the same way when account holder is in France calling/receiving calls FROM the U.S.??

Does the WORLD CONNECT feature on an account holder's AT&T line allow the account holder to contact the U.S. and be contacted from the U.S. while the account owner is physically located and working in another country - specifically France?? Thanks in advance any and all help!

Questions

95

3

0

Where can I get my website unblocked from AT&T Internet Security? It's not a malicious website.

So recently I found myself unable to visit my website. It was marked by google as phishing, and when I checked Search Console, it said some of my websites were flagged as that. Well, for some reason, that notice went away, so I think it was cleared up by Google. However, AT&T still marks it as p

Questions

55

1

0

Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

108

1

0

calls from disconnected numbers

Hey AT&T - why do I keep getting calls from phone numbers that are not in service / disconnected, and what are you doing about it? Don't tell me about active armor or whatever - I have that but it only blocks a small percentage of the calls I receive - maybe two or three out of the dozen or mor

Questions

89

16

0

How do I block No Caller ID calls?

I have an iPhone. I do not want to block calls from anyone not in my contacts.  There are many times I need to be able to get calls from a service provider, a friend of a friend, a doctor, a car repair shop, or someone wanting to consider hiring me - and those people would not be in my contact

Questions

454

1

0

AT&T Sign-In does not recognize my email or username. UNABLE TO LOG IN

After getting booted off my Yahoo app and unable to log-in to my AT@T email account, Yahoo Customer Support confirmed that they can see that my account still exists. I use this account every single day. I was locked out today, August 6th. I am unable to speak with anyone from AT@T to retrieve my per

Questions

619

8

0

Text messages coming through Claiming a drawing.

I literally just got this text message like 5 mins ago. Claiming I can enter to win $100 gift card and all that. Like so I went looking into more and really seen how this is a fat scam. Beware people just really be careful what you could maybe be opening ... Good luck to all that has had this mess

Questions

82

3

0

Canceled account

So I switched to AT&T, and for Mothers Day I order phones for my 5 aunts, my mom, 🙄 my brother and sister just because they aggy and myself.. so 9 phones total I paid taxes for. As I’m setting up services and speaking with agents it was promoted to add more lines and get my family members to sw

Questions

75

7

0

Accessing email account of deceased family member

My grandmother passed away in June of 2022 and I am having trouble accessing her email account, as I do not know her password or security question answers in order to reset the password.I have her old iPhone which I am attempting to reset, but cannot do without access to her email address since it i

Questions

387

2

0

Fraud iphone charges on the account

Out of nowhere a new iPhone charge has appeared on my account. Been trying to get this resolved through customer service is just not going anywhere. Have spent numerous hours on the phone with support. Every time I get an Support person, they say they will resolve it but nothing is happening. How do

Questions

173

5

0

Home Internet - HP Laptop user - I need TCP or UDP info to open ports 25 and 53 on my firewall. HELP?

I just bought a new HP laptop and I need to open ports 25 and 53 on my firewall. I don't know the protocol type (TCP or UDP).  Any ideas on this needed information?

Questions

60

14

0

Internet connection lost when using Pulse Secure

I am currently working from home and have to use Pulse Secure to connect to my work network. Each time I start and connect with pulse secure my internet connection is lost/dropped. I have already attempted to port forwarding pulse secure but doesn't seem to have done anything.  I know it

Questions

971

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.