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Why wasn't my account deactivated?

Hello, I’m form the UK and when I went to the US for a year I got a prepaid monthly plan from AT&T where I would manually pay every month when my balance wasn’t zero. However since I went home I stopped paying for my sim and broke it and threw it away, yet I have been home for 4 months now witho

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621

13

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stolen iPhone 14 under warranty

I bought an iPhone 14 less than a month ago and that phone was stolen from me. I'm trying to get a replacement device and its still wanting me to file a claim and pay 200 dollars for a replacement. If my phone is still under warranty do I still have to pay money to be sent a new one?

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650

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2020 Holiday Special for AT&T customers???

Recvieved a phone message telling me that old iPads are being handed out to make space for new Pro 2021 iPads. Is this a scam???

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7.2K

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International Travel

I will be traveling to Costa Rica just for a short visit in May. Anyone with advice on the steps to take?  or what you have done that worked?  Thank you in advance.

Questions

380

3

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Verizon keeps sending me notifications after switching to AT&T!

Anyone ever hear of this happening? I recently switched from Verizon to AT&T, and I keep getting a notification from Verizon saying "Verizon Cellular Plan Ready to be Installed".  It happens every 20-30 minutes, but it stops if my phone (2022 iPhone SE 3rd gen unlocked) is in airplane mode

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546

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I’m being charged for my disactivated visual voicemail?

I’m being charged between $10-$20 a month for visual voicemail but can’t set it up, because my voicemail was deactivated, because I forgot to setup my voicemail I’m told. So how come I’m still being charged for visual voicemail when att deactivated it? Most companies don’t charge for voicemail to be

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2.1K

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Retrieve old voicemail greeting

My Son’s iPhone broke and he got a replacement. We have had ATT for years. How can we retrieve his old voicemail greeting?

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1.2K

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Will my iPhone 6s+ Connect to a 5G Hotspot?

Hello all,    I cannot find the answer to this question anywhere. I am wondering not if my iPhone 6s+ can GENERATE a 5G hotspot, but if it can CONNECT to one? I want to get a mobile hotspot device (I'm thinking the moxee brand), and use an ATT data plan along with it, but the data plan

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66

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De-enroll my ACP Program benefit to my Prepaid AT&T phone

I want to de-enroll my ACP Program benefit from my Prepaid AT&T phone. I cannot find the option to de-enroll online and need to apply this to a different intranet provider. I need assistance or a good contact number to help me cancel this program on my prepaid phone.  I've called customer

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3.5K

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Reactivate my Apple Watches and installment plan

In September, I removed the service on my Apple Watch‘s, out it was not explaining to me that the installment would become due if I did that. So, a few days later, when I checked my bill, I saying that the installment plan it came to. So I called customer service and told them to reinstate the watch

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398

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The network on my phone is not showing up. Even the number is not in the phone settings

Hi, I just bought an att card yesterday, then I put a physical sim card on my iPhone, apparently the network doesn't appear. I'm outside America, and my phone is not from America. What do I have to do? Thank You

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96

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Can I cancel online trade-in then complete trade-in in AT&T store?

I just received materials for a trade in I initiated online 9/25. Now I have a second phone to trade in, so I would rather bring them both in to the store. I was told that once you start the process online it has to be completed by mailing in. So I am wondering if I can cancel the original transacti

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7.8K

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Iphone hot spot usage

How do I track the data consumption of my iPhones hot spot? I can only see the total data usage.

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16.3K

5

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Visual voicemail charges for new lines

I added two lines a couple of weeks ago. I have a total of 5 lines. I have been charged $14.67 for each new line I added for visual voice mail on top of the per line fee. There's no option to turn off the visual voicemail feature either in the ATT app or website. Note that this VVM charge o

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1.1K

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The All New iPhone XR - Order Now!

Brilliant. In every way.   iPhone XR features the most advanced LCD in a smartphone—a 6.1-inch Liquid Retina display with industry-leading color accuracy and an innovative backlight design that allows the screen to stretch into the corners.1 Six stunning new finishes. Advanced Face ID

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54.9K

3

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Changing account holder name

We want to change the account holder name on our wireless family plan to take advantage of the 25% teacher discount. 2 lines have one more payment on their phones (Oct) 2 are eligible for and upgrade and want to take advantage of the iPhone 15 promo that ends Oct 12 can we change the account holder

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329

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Free I-Phone from ATT/Direct TV - Phone was not free!!!

02/19/21 To whom it may concern: I am trying to figure out who I can contact about the free I-phone I was offered a few years ago. I filed a complaint with the FCC regarding this matter.  Basically, I was offered a free phone when I called Direct TV to reduce my monthly television bil

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189

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Payment extension

My service stopped and I can’t renew it until this evening. Is there a way to extend my service without paying until tonight?

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49

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Official iPhone XS & XS Max Tracking Thread!

Hey Everyone!!   Another exciting year for us to get our hands on the all new iPhone XS/XS Max.  I can't waitttttttttttt to get my hands on the new 512GB Gold iPhone XS Max!!   So let's do the same thing we did last year. Answer the following: Which iPhone did you purchase (size & color), order date

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52.2K

298

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I bought 2nd hand phone

Hellow community i bought the 2nd hand phone and unfortunately the phone is blacklisted and locked by at&t carrier I don’t now how can i use another sim card can somebody help me out to remove the blacklisted status that i will use another sim card in this phone than you

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58

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