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Lock phone

I got a note 10 plus as a gift and same is lock Would like for same to be unlocked So that i will be able to use same

Questions

116

2

0

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Data overages / rollover

why is it that when I get billed for another 1 G of data, any unused portion is Not included in the rollover for next month? I was billed for it, I paid for it, why do I not get the unused portion??

Questions

1.2K

2

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Is my current internet plan eligible for the ACP benefit?

I was recently approved for the Affordable Connectivity Program benefit, how do I let ATT know? Additionally, is the ACP benefit eligible with my current plan, AT&T Fiber - Internet 1000?

Questions

95

1

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Are there any internet discounts for Internet plans for online learning?

Are there any discounts for Internet plans for Families who have children attending class from home due to Covid School Closures?

Questions

989

3

0

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Access code to email?

My mother’s phone was killed in the washing machine. I want to log in to her account - we have the username and password - it it won’t let us log in without a code sent to the phone. The phone is dead. Why can’t this code be emailed? I can’t order her a new phone without logging in to her account!!

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104

2

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Question about phone trade in

Wanting to trade in a phone to get a new phone with trade in deal. Currently not on an unlimited plan, but will be switching to unlimited soon. The person that owns the account wants to do the account changes in person, and won't be able to get in until Tuesday or Wednesday of this next week to do i

Questions

86

1

0

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Unsubscribe

I have a problem. I am abroad and I want to drop my line in the United States. I can not call by phone because I do not have a line in my country and they do not answer mail. I need to unsubscribe from the service. How Can I do?

Questions

548

1

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Unlock my phone

I have bought iphone used from america locked and I can’t unlock it I’m not the first user  i don’t know the account of the first user and i cant reach him  i want to request to unlock it or know the payment plan  I have the imei code and the serial no and my icloud on it anythi

Questions

97

3

0

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COVID Hospital Visit Service Suspended

I was very sick in late August 2021, already on FMLA due to a separate illness, and could not pay my bill. Because I was sick for over a month, my service was suspended before I could contact AT&T. I have an autoimmune disease which is why it took me so long to get better. Once I called and expl

Questions

115

2

0

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Issue with my Billing & Refund

Some how or another when I put money on my account and went online to renew my service it charged me twice and I thought the lady I talked to said they was gonna refund me my money and it’s still not showing up on my account why??

Questions

53

3

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Can I pay the difference between 2 plans before my plan is due to change to unlimited data?

I have the 40 dollar plan. And ran out of data. I wanna switch to the unlimited plan to get unlimited data. Is it possible to just pay the difference between. The two and just get unlimited? Instead of having to restart my. Month and pay the entire 65 dollars?

Questions

116

1

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I bought a locked iPhone and I can’t contact the original owner

Please I bought an iPhone 14 pro max that is locked to att carrier and now the country I live in isn’t supported by att. can I get the bill balance and pay to get my iPhone unlocked as a non att customer?

Questions

170

3

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Samsung Watch 4 LTE and Vacation Hold

I am thinking about buying Sansung Watch 4 with LTE. During 4 months/year I would like to not have to take my phone on hikes with me. I understand it would be about $10/month to add the watch to my wireless plan. What I cannot find info on is how much it would cost me to put the phone on vacation h

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45

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Elderly Population Consideration TO PROTECT THE HEALTH, SAFETY, AND WELFARE OF OUR Silent Generation (1925-1945) & Baby Boomers (1946-1964).

In April of 2018, an elderly lady (born in June of1944) was approached by three people that needed phones- these three people did not pay this 76 year old lady back. She provided her credit card to AT&T and authorized the purchase of three phones.  On September 25, 2020, when this Vulnerab

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94

11

0

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Is there a way to get money out of my prepaid account or use for something other than mobile plans?

Hello all, due to an overseas assignment extended by COVID I have not been able to come home for quite some time and was forced to top up $100 a year to keep my prepaid number active. That has now resulted in me having a rather large balance that would take me forever to use up normally once I retur

Questions

111

1

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Retired MS Value 2GB?? What am I being charged for?

AT&T Wireless Bill: "Retired MS Value 2GB" = $21.33 ???   Why am I being charged for "retired" values? Does that mean I'm being charged for data that I didn't use, rollover data that has "retired"?

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865

4

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ACC suspended and need to pay - not even an AT&T customer.

I live in a completely different country - not even an American citizen. No idea what AT&T even was until I kept getting billing info from them. Am unable to fill out the fraud form as I need a security number - whatever that is??? This is the email I get sent. It doesn't have my name attache

Questions

168

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Is there a discount for customers that have tested positive for covid 19?

is there a discount for customers that have tested positive for c9vid 19 and because of covid lost their jobs?

Questions

1K

13

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Could I receive calls from the US while I m overseas?

I would like to travel within days, I hav an AT&T prepaid, am I being able to receive calls from the US while I am back to Asia? Can a recruiter call as he see the number? How will me or the recruiter being charged?

Questions

128

2

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Suspend Auto Pay

I am currently outside of the US, and I completely forgot to stop my prepaid auto payment. Since my US number doesn't work where I currently am, I am unable to access the temporary pin code that is sent to my US number. I am unable to log in to my atnt account online. The website keeps saying "Oops!

Questions

93

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