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Cell to landline works but landline to cell doesn’t work

My hubby can call his dads landline, but wen dad calls hubby’s cell it says it can’t connect or unavailable. Yet dad can call my cell and others n we can call him. No one is blocked, do not disturb, forwarded as far as we can see. It was working fine before a few days ago n now nothing.

Questions

78

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Epson Printer not connecting to fiber wireless network

My Epson ET-2803 printer has started having problems connecting to my ATT Fiber wireless network..it now fails on the "MAC Address Filtering Check" step every time. I have checked the modem and have MAC filtering OFF, though I have entered the printer's MAC address in the MAC control panel.

Questions

532

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Worst Trade-In Promo Experience

Hello!, So back in February 2022, my boyfriend and I decided to leave our last service providers to come to AT&T since they were having a promo for up to $1,000 off of the new iPhone 13 Pro Max. I had the 11 Pro Max and got $1,000 off of the new iPhone 13 Pro Max (256 gb). My boyfriend had t

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17

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Being charged for Damaged phone that was sent in perfect condition using your Return kit and USPS label

I sent out my return phone in October of 2022, the phone was in perfect condition. Three weeks went by I received a message saying that my phone arrived damaged and was valued at $64 (for Iphone 11 Max Pro), I have to pay the difference of $457. I have contacted multiple reps regarding this issue, t

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34

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Will deliver package to Myanmar?

I would like to purchase from a foreign country but their delivery service is only available with AT&T company. I would like to know  will AT&T deliver my package to my country which is very close to Thailand? My country is Myanmar. if i purchase iPhone and can I choose AT&T

Questions

119

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Cellular turns off intermittently - IPhone 12 Pro Max on iOS 16.4.1(a)

In the last few weeks, my cellular service drops intermittently for no reason- usually for just a few minutes at most. It then will come back on by itself. I need to connect to Wi-Fi for service. I’ve reset my network settings, toggled airplane mode, soft reset etc. Any suggestions for a solution? N

Questions

36

5

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AT&T e-mail requiring a new password continuous loop

I am having a login problem that is causing a looping issue. I have seen this same issue posted in this forum and I have added my comments to this other thread, however the AT&T help specialist has not responded to any of my comments in that thread (only the original member that started the thr

Questions

4.4K

17

Unable to verify account name or password. Offline

I have 2 accounts now that cannot verify account name and password; [email scrubbed] and [email scrubbed] This is happening on all my devices My other @swbell.net and @att.net accounts are working. The setting are are exactly the same except for the passwords which I have confirmed are correct

Questions

70

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Dropped my Apple iPad and it is completely destroyed. Won't turn on. Can't get Data and AT&T won't cancel data

Contacted At&T. Spent about an hour on the phone. I was told no one could help me: bottomline is that if I can't access a code they send me to my iPad they can't verify me, even though I signed onto my account online. Since I can't get a code, AT&T won't cancel my data plan. We can't help y

Questions

128

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NumberSync between iPhone and Android

This is more of a statement than question. I have an iPhone XS Max and I just purchased the "new" Samsung Galaxy Tab A 8.4. Both devices are on the same AT&T wireless plan. However, the numbersync feature does not work between the two devices. I would like to have the option to make and receive phon

Questions

203

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Not receiving calls from certain people

My iPhone 13 Pro Max suddenly stopped receiving calls from certain people a couple days ago. One person has AT&T and the other does not. I am able to receive calls from everyone else, but when they call it goes straight to voicemail. One of the people is the main number on my AT&T account an

Questions

359

4

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Device switched without permission from Primary user on the account

My original iPhone 11 was switched out without my permission I’m the primary user by a family friend who is using it and I am unable to locate it or any information that has to do with it what should I do?

Questions

373

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Locked SIM (Reported stolen by AT&T MOBILITY)

Greetings and respect Please know that I bought a new phone and I was surprised after buying it that it is locked by you. I know that I have its own carton and that I am trying to communicate with the seller and that he does not answer from your problem. I want to help.

Questions

33

7

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Esim issue on iPhone

I tried converting my current physical SIM card into an esim through settings in order to transfer the esim to my new iPhone 14, but I decided against it and deleted the esim. But now, on my old phone (the one with the physical sim), it says “SOS” only on the top right corner of my phone and can’t u

Questions

116

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Accessing email account of deceased family member

My grandmother passed away in June of 2022 and I am having trouble accessing her email account, as I do not know her password or security question answers in order to reset the password.I have her old iPhone which I am attempting to reset, but cannot do without access to her email address since it i

Questions

125

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My Recently Purchased IPhone 14 Is Not Showing In Devices

Hello, I recently purchased an iPhone 14 and it is not showing up under my listed devices. Due to this I cannot request an eSim to active the device, please help.

Questions

182

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AT&T Prepaid Plan for Tourist and eSIMs

I will be visiting the US next month for 3 weeks and was looking at getting a prepaid plan. I currently use an iPhone 11 Pro and, as I will also need to continue using my home cell service (on roaming) and don't want to carry another phone, I was wondering if getting a prepaid plan via eSIM is al

Questions

1.4K

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My calls all fail

I am trying to make calls but every single one is failing. I am from the UK and my provider is EE. I have a roaming pass which grants me unlimited calls, texts and data in the USA. I am currently connected to AT&T 4G network. Note: I can't make calls over wifi either.

Questions

756

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apps

if you turn your wifi off and are just using data, can your plan provider such as your parent see apps you've downloaded? my phone is not linked to theres whatsoever in the settings, it is entirely mine. I am only questioning whether they can see what i've downloaded through AT&T. If not, I know

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10

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Liberar teléfono de Estados Unidos

Si yo compro un dispositivo celular en con AT&T USA, pero lo quiero liberar para usarlo con el mismo AT&T o cualquier otra compañía en México, utilizando: https://www.att.com/deviceunlock/unlockstep1 esta página podría desbloquear mi celular sin costo alguno?

Questions

354

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