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Stuck on pending for my unlock status

My unlock status has been on pending for a while and hasn't change in a month is there a way to remove the pending and try again with it?

Questions

94

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being charged for a phone ATT says I did not return

I ordered a 13 Pro Max. I received a 13 Pro for a woman in Colorado (about 1500 miles from where I live) with her name and number. I called ATT. They were ridiculous and did not know what to do. After calling them several times for a return label, I walked into an ATT store near me and they printed

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30

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Best Way to Upgrade/Change my iPhone 5S to an Android Device

Hi there! I am less than (and almost) half way through my 2-year mobile contract. I have an iPhone 5S. I would like to switch to Android however. My wife has an iPhone 6 and she would like to keep her iPhone. We're on a family plan with AT&T. It doesn't appear possible to change my phone online. Whe

Questions

451

3

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Iphone 7 plus matte black 32GB...ordered 09/16/2016 has anyone received their order?

I ordered my Iphone 7 Plus 32GB 09/16/2016 ship dates 10/14-10/21 still showing "prepairing to Ship"..Has anyone received their order yet that ordered same day or later than me?

Questions

527

2

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Not able to activate prepaid service

Hello, I purchased an AT&T Prepaid SIM card and received it yesterday. However, after I inserted it into my iPhone 13 Pro, I received no texts from AT&T except one said “Hi, it's AT&T. Learn about 3rd party mobile purchases & blocking at att.com/prepaidmp”. Plus, when I went to att.c

Questions

73

3

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not able to send a message using a short code number

When sendig a text message to a short code number I get an error invalid number. Please Re-send using a 10 digit number

Questions

60

5

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Blocking “unknown caller” with ActiveArmor

Lately I’ve been getting numerous calls a day that my iPhone reports as an “unknown caller” that have no phone number associated with them. These calls are all fraudulent calls saying I bought an iPhone 14 which I didn’t. I want to block them in ActiveArmor, but the calls don’t even show up the

Questions

118

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New Business Customer & Order Issues

We are a new AT&T business customer. We originally ordered new service online for three phones, (2) iPhone 15 Titanium Blue 256GB & (1) iPhone 15 Titanium Blue 512GB, and 3 phone numbers to be transferred on 9/25/23.  Two of the phones from that order shipped and were delivered. We cou

Questions

16

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iPhone 13 Not Loading ANYTHING

I have an iPhone 13 that I bought about 2 months after it released. I have had no problems until the last 2 weeks when every single website, app, or iMessage has trouble loading or sending. It's gotten so bad the "send as text message" struggles to send. I have an unlimited plan, I've switched b

Questions

76

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Caller ID not working even after a week and 5 tech chats with AT&T

I added an iPhone 5 for my dad onto my family plan, but his Caller ID is not working. The number still shows up as "Unknown Caller" when he calls another iPhone (landlines seem OK). I've had 5 tech chats with AT&T and was reassured each time that the problem was solved--but not so. Told it was eithe

Questions

32

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Never received full credit for trade-in I was promised after being escalated and approved by Vincent at AT&T Help Forum

About a year or so ago I was very disgruntled about not receiving proper credit for a trade-in. I posted to forums about feeling scammed by AT&T as a brand new customer. Vincent, an At&t employee, helped me then and investigated the claim thoroughly. He found that I should have indeed receiv

Questions

219

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Where do I find the McAfee download for Macbook Pro?

I recently got my first Macbook Pro. I have the AT&T McAfee installed on all my other laptops. Where and how do I get the McAfee for my Macbook Pro. I cannot seem to find a download place for the Mac.Thanks, JT

Questions

41

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5Ge Coverage Worse than LTE?

I've had iphones and AT&T for as long as I can remember. It has not been until recently that I've noticed a SIGNIFICANT decrease of network coverage. Most specifically while I'm at work. I work around a lot of computers in an older building that probably doesn't promote the best coverage, howeve

Questions

59

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No credit for trade in phone

I purchased the new iPhone intending to trade in my old iPhone 8+ for a credit. I received a padded shipping envelope from AT&T with an address in La Vergne, TN. I packaged my phone and shipped it mid December and the USPS update on the tracking number says it arrived at the Nashville, TN Distri

Questions

152

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Closed

AT&T Trade In scam

This is to bring to attention that i have had bad and pathetic service and potential fraud with AT&T trade in program. 1. My trade in device has been sent to AT&T on the address son shipping label but AT&T continues to deny having received the phone. i have initiated BBB consumer comp

Questions

96

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returned device not fully functional or in good condition

So I returned my iPhone 12 pro to AT&T in perfect condition, two weeks later I get a generic email saying "The device was received but not fully functional or in good physical condition"The device was in perfect condition, it's has always had a screen protector and a case, it has never been drop

Questions

90

2

Att employees are helpless

I’ve been an ATT customer over ten years. I have 8 mobile lines / devices on my account. 2 weeks ago I upgraded one of the devices - ordering a new iPhone- thru the app on my phone. It asks where I want to ship the phone and it’s for my son who is at college so I put in his address. A day or two lat

Questions

72

3

iPhone 11 64GB Green for $299.99

Earlier (about 2 hours ago or so) I was on the AT&T website in the shop and noticed a Green iPhone 11 64GB for only $299.99 full retail price. I left the webpage to check Best Buy and other retail stores to see if they had the same deal or better and came back to AT&T to see that the deal ha

Questions

96

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Wow to hi

My father died and he is only authorized person on acnt 7 lines well I was ok for mint then my son met dude that work for atat so son told that employee to put him on acnt then son wait just moment to get 3 new phones and lines and even it Apple Watch it’s extra line so that 4 and something on tabl

Questions

48

1

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Identity Theft Caused by Illegal Device Management

My identity was stolen over two years ago. I had AT&T postpaid at the time. I have been disputing the account since I was told it was suspended on 09/11/21 and haven’t gotten anywhere. I’ve purchased about 15 new devices, switched providers numerous times, keep changing my phone number and email

Questions

34

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