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Rewards & Bills

When I signed up back in November 2019, I was happy with T-mobile. Back then, I actually called them about disconnecting my internet service. But, I was suckered into signing up because of the free internet for life. It sounded very tempting. I was also informed that I would get $250 rewards for eac

Questions

 • Wireless Billing

29

1

0

At&t support complaint

I am very upset the way my account has been handled stating from the agents at the store to the representatives and supervisors with the support line. It’s been months and my “escalation” has not been resolved. I am getting billed for phones and services I do not have and it is now in collections wh

Questions

 • Wireless Account

22

0

0

Slow LTE with XR.

Just switched from sprint to AT&T because the data had been horrible since I got an XR phone. Thought AT&T would be better but 2 days after I switched I had the same experience. Different phone but still XR. Same exact issues with lte speed. Tried everything. Ready to ditch Apple and AT&T altogether

Questions

 • Apple

6

0

0

HBO Validation

I switched to Unlimited Elite but have got no way to watch HBO; WatchTV doesn't give HBO as an option and I can't log in to HBO Go.

Questions

 • Account Features

27

1

0

Cannot attach images to my texts

One day to the next, I am now unable to attach a gallery image to my text messages at all. Sometimes I must turn off WiFi to receive an image, sometimes they come in. Advanced Messaging is on. This all started happening after an update. Help!

Questions

 • Data & Messaging Features, Internet Tethering

4

1

0

terribel and horrible service

ATT asurion bloody insurance is a SCAM - I paid $15 for one year and after one year the bloody replacement process was super horrible - they made me fill out a form and the cost for replacement for $200 for Iphone 6 - the most ridiculous ripoff AT&T plans - just bloody ridiculous - DONT ever buy ATT

Questions

 • Wireless Account

8

1

Transfer Postpaid account to PREPAID - Roadblock! Frustating!

Hi,Hoping someone can help me. I've contacted ATT several times over the last week or so, keeping hitting roadblocks. I am not complaining about the hold/wait times as I completely understand the current environment. However, to keep getting the run around so no one can help me is a bit frustrat

Questions

 • Account & Usage

11

1

I have placed an order for an iPhone 11 and a single plan and two times now it has been canceled

I have placed an order for an iPhone 11 and a single plan and two times now it has been canceled - I’m getting highly upset with us the other day I stayed on a chat for over an hour with somebody plus the time I had to wait which was more than 30 minutes there has been no reason to this being cance

Questions

 • Data & Messaging Features, Internet Tethering

14

1

0

Terrible Telephony Connection

I live right next to a tower and since I am now working from home I am put in a bind by my phone constantly cutting out making virtually any call unmanageable. I use Wifi Calling all the time and it is still cutting out every second or more.

Questions

 • Samsung

27

1

0

Data usage fees

In light of the current situation with individuals forced to work remotely, I would hope that ATT would set the precedent to provide unlimited data to all of its customers with no fee!!! even $10 is too much for many right now. Make unlimited free to all until the quarantines are lifted.

Questions

 • Wireless Billing

15

2

0

Need service ASAP!

I pay for high speed internet but have the worst connection. My brand new smart tv streams incredibly slow, with many lags. But what is even worse is I have to do a lot of work from home. My internet speed is so slow I cannot even pull up the internet much less connect to my work’s network. I have h

Questions

 • AT&T Internet Features

19

2

0

exposed to Corona and my phone is off

Wowwwwww. I’m flabbergasted. The Rep I just spoke with was condescending, showed no compassion to me being exposed to covid19 so then he transferred me to a manager, manager said no matter the condition I’m in they can’t turn the phone back on due to payment history. I find this utterly blasphemic

Questions

 • Wireless Account

52

2

0

Terrible

I canceled account number (Edited to remove presonal information) in November ordered another phone through apple.com order number (Edited to remove presonal information) and some one at UPS stole it and now my account says I owe you guys $1,470.80

Questions

 • Wireless Billing

20

1

0

Payment denied please contact Bank.

I have been trying to set up my auto pay and every card I use gives me the contact bank message. My bank says I have no issue on my end.

Questions

 • Wireless Billing

16

1

0

Internet

I need help turning my service back on

Questions

 • AT&T Internet Account

17

1

0

Service keeps getting WAY WORSE

I've had AT&T since 2004. I have NEVER HAD SUCH (edited per community guidelines) service. My father who's visiting the area called me 3 times today and not a single call got through. My brother called me the same time, NOT A SINGLE CALL GOT THROUGH. We were supposed to make plans, go out, NOTHING H

Questions

 • Wireless Account

21

1

0

Phone bill

Hi, when will my service come back on. I paid directly by debit card and it still has not been reinstated.

Questions

 • Wireless Billing

22

1

0

New fiber 350 up and down, but wifi is 6 to 10. Whats wrong ?

Ive noticed tvs in my home are a bit slower streaming Hulu- ect since they replaced the cable with fiber. I performed DSL speed tests on several devices. With Ethernet direct, I get about 350 up and down. Wifi is only around 6 to 10 up and down. What gives. Cable was a tad faster wifi. Is there a pr

Questions

 • AT&T Fiber Equipment

32

1

0

Hotspot

When I try and connect my laptop to my AT&T hotspot it says connecting for a long time and then will say cannot connect to this network or it will connect and say no internet.

Questions

 • Apple

22

1

0

Changed the wrong number on one of my lines

I have 3 phone lines with at&t. I wanted to change the phone number for line 3 but accidentally changed line 2. Is there any way I could reverse that?!?

Questions

 • Device Features

4

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0

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